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Rydges South Bank Brisbane
Ranked #35 of 168 Hotels in Brisbane
Certificate of Excellence
Reviewed December 20, 2013 via mobile

We spent one night here a mini break for the family to see the Christmas lights etc.
Valet parking was fantastic. We checked in early. Was given a room upgrade and late check out.
Room was clean and beds very comfy.
Superb view from the Balcony, on the 10th floor, it could have done with a table but other than that no complaints.
Buffet breakfast was really good. The staff were very friendly and accommodating. Loved the seating in the bar around the pool area.
Valet park guy called Jacob was awesome he even managed to get us a phone charger as we forgot to pack ours.
Used the gym. Machines great :) It had a sauna and spa.
When we checked out at 1pm we could leave the car for an extra $10 for the rest of the day and evening. They even took our bags to the car. Fantastic hotel. Very friendly and helpful staff. Would definitely stay here again . Worth joining as a VIP before you stay.
Thanks Rydges :)

Stayed: December 2013
Thank momoinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Rooms Division Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear Marie F,

Thank you for the wonderful review surrounding your stay at Rydges South Bank Brisbane.

It was extremely pleasing to read the comments relating to the staff at the hotel and in particular Jacob in Concierge. I am aware many of the staff read the reviews posted on Trip Advisor but will ensure all staff are advised of your kind words.

The rooms on the upper levels of the hotel really offer stunning views of the Brisbane River and City and it is great to see we could upgrade you upon check in.

The full buffet breakfast available at Bacchus serves up a great selection of hot and cold treats on a daily basis, a perfect way to kick start any day.

I look forward to personally welcoming you back to the hotel in the near future.

Merry Christmas and Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,369 - 1,375 of 2,089 reviews

Reviewed December 19, 2013

we stayed in 2 interconnecting rooms, 1 room a king suite the other a twin suite, check in time was 2pm, we got the key to the twin suite at 2pm our king suite was not ready after a LOT of chasing up the staff we finally got our key at 4PM!!!! and then the interconnecting doors were still locked and we had to go and chase that up!!! the rooms are very dated, the hairdryer in the twin room did not work and the fridge was not cold. the bathrooms in both of the rooms were very, very small!!! the rooms are overpriced for a hotel that has not been maintained and kept up-to-date, very disappointed with our stay at Rydges South Bank Brisbane.

  • Stayed: December 2013, traveled with family
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1  Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Rooms Division Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear Karen R,

Thank you for the comments in relation to your stay at Rydges South Bank Brisbane.

I would like to start by apologising for the issues mentioned in your review on Trip Advisor and the Hotel Comment Card.

I have emailed you directly, should you have any further questions please contact me directly at the hotel.

Kind regards

Scott Wright
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

We stayed at Rydges for three nights. The staff, from reception, to the cleaner, to the valet attendant, to the staff in the bar were friendly and efficient. The hotel was conveniently next to the Convention centre where our event was being held. Our room was serviced each day was clean and tidy. The shower over the bath was dated but the actual shower itself had great pressure and was more than sufficient. We ate in two different restaurants within the surrounding precinct. The meals were lovely but most of the restaurants are pricey, so be warned. The area around the hotel invites slow strolls through gardens towards the river. The tourist wheel is nearby to the hotel and gardens. Would highly recommend a stay in his hotel.

Stayed: December 2013, traveled as a couple
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear Linda H,

Thank you for the positive feedback in relation to your stay with us at Rydges South Bank Brisbane.

Your comments regarding the staff in all departments is greatly appreciated and will be passed on directly.

I am pleased to read you have enjoyed the South Bank Precinct and its vast offerings. Whether it is for a for a nice meal, short stroll or a ride on the Wheels South Bank really caters for all its visitors.

I appreciate any future recommendations and look forward to welcoming you back to the hotel in the near future.

Merry Christmas and Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

A friend and I met up here and stayed for one night for a business getaway from our kids. We had a tab up at Bacchus Bar. We paid for this at the end of the night and on checking out the receptionist told us we had a room charge outstanding for Bacchus. We informed we didn’t and she needed to confirm that with the bar. She was rude and told us we had to pay it now and we informed her it had been and that she is to check that we are correct. 2 hours later after I arrived home and contacted Rydges to make sure they had confirmed it and that I had a receipt number for them, I was informed they had gone ahead and charged us the amount again without speaking to the bar and only after my phone call have realised their mistake. Pretty poor if you ask me. Accusing us of not paying a bill in front of other customers is disgusting but then to recharge us for a bill we had already paid is unacceptable. I wonder how many people they do this too.
The room service meal was also cold.
We received our welcome drinks ticket after 8pm that night when we had already left so were unable to use it before the expiry date (very smart Rydges)
On the up side Bacchus is a beautiful bar which I would visit again and the hotel is a nice walking distance to restaurants and markets.

  • Stayed: December 2013, traveled on business
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1  Thank NadiJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear NadiJane,

Thank you for the recent feedback in relation to your stay with us at Rydges South Bank Brisbane.

It was disheartening to read the comments in your review regarding the incident with the bar bill.
Please accept my apologies for this, we have policies and procedures in places for dealing with situations should they arise. I am surprised and disappointed at the response you received from the reception on the morning of the check out. I will ensure all staff read the comments you have made and take them on board.

The Priority Guest welcome drinks should be issued upon arrival, I can fully understand your frustration and apologise for this.

I am pleased to see you have enjoyed your time up at Bacchus and hope to see you up there again in the near future.

Merry Christmas and Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

We stayed one night for a party nearby. Valet parking on arrival took care of the car, check in was seamless and our bags were brought to our room immediately. We were on floor 3 so there was no view to speak of but that wasn;t why we were there so it didn't worry us. The room was clean and it was a bonus having a microwave, We would absolutely stay here again. We even met a celebrity while waiting for the lift and had a lovely chat! If there was a down side it would be that we always had to wait for a lift, but we didn't mind when we were chatting to the celebrity who used to make my heart flutter when I was a teenager!

  • Stayed: December 2013, traveled as a couple
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Thank manda6062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Rooms Division Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear manda6062,

Thank you for the recent review surrounding your stay with us at Rydges South Bank Brisbane.

It is excellent to read you have enjoyed your stay with us and found the check in to be seamless. We receive many positive comments about the microwave in the rooms, they are indeed very useful.

Please accept my apologies for the delay with the lifts in the lobby however it is great to see you were able to pass the time chatting with a celebrity!

I hope to have the pleasure of welcoming you back to the hotel in the near future.

I hope you have a Merry Christmas and Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

From the moment we arrived the staff where friendly and very helpful. The room clean and tidy with great views overlooking the city. Breakfast was great again with friendly staff. A great overall stay!

  • Stayed: December 2013, traveled as a couple
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Thank kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Rooms Division Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear Kevin W,

Thank you for the excellent feedback in relation to your recent stay with us at Rydges South Bank Brisbane.

It is pleasing to read you have enjoyed you room and the stunning views of the Brisbane City. Your comments regarding the staff at the hotel are greatly appreciated and the reason we all enjoy doing this job.

I look forward to welcoming you back to the hotel in the near future.

Have a Merry Christmas and Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

We stayed at Rydges so we could go to a show at QPAC and indulge in a pre show dinner. The hotel is only a block away and there is a plethora of restaurants to eat at on Southbank. We chose the Bachus restaurant in the hotel, which was fantastic. Sadly though the room we got was ordinary. For the cost we were a bit disappointed. We had a Deluxe Queen with a river view room (817). On the positive side it was well equipped with a microwave, plenty of wardrobe space and a great view of the city. On the down side we found it all a bit dated. The pillows were awful and there were no blankets or robes. Not what we expected for a deluxe room. All up it was a good stay but let down by a few touches in the room. Ordering new pillows and robes on arrival will help. Hard to beat the great location.

Room Tip: Worth getting the rooms with a river view.
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  • Stayed: December 2013, traveled as a couple
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Thank zzrbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Rooms Division Manager at Rydges South Bank Brisbane, responded to this reviewResponded December 23, 2013

Dear zzrbell,

Thank you for the recent review in relation to your stay with us at Rydges South Bank Brisbane.

The South Bank location is second to none with its fair share of the arts and entertainment and an abundance of restaurants and eateries.

It is pleasing to read you have enjoyed a meal at Bacchus. The entire Podium Level went under refurbishment last year and the finished product brought us five state of the art functions spaces and the glamorous Bacchus Restaurant. With this refurbishment complete our attention will draw to the rooms in the hotel in the near future.

I have informed our Housekeeping Department regarding the pillows in your room, please accept my apologies for the issue with them.

I hope to have the pleasure of welcoming you back to the hotel in the near future.

Have a Merry Christmas and a Happy New Year.

Kind regards

Scott Wright
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Brisbane
#34 Luxury Hotel in Brisbane
#37 Romantic Hotel in Brisbane
#46 Business Hotel in Brisbane
Price Range: $133 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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