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“Good Hotel, Great Location”

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Rydges South Bank Brisbane
Ranked #37 of 157 Hotels in Brisbane
Melbourne, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good Hotel, Great Location”
4 of 5 bubbles Reviewed September 16, 2013

Stayed here for 2 nights when travelling for work and the staff were very friendly and the room was nice, but not as nice as I was expecting. The hotel is close to the river and convenient to restaurants and cafes. The bed was comfortable, and bathroom was adequate. Ate at the restaurant downstairs for dinner and it was OK, but again, nothing to be thrilled over. The breakfast buffet in the morning was probably my favourite part as the roof top seating and delicious options made my morning.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicolehender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoe L, Duty Manager at Rydges South Bank Brisbane, responded to this review, September 22, 2013
Dear Nicole,

Thank you for your feedback regarding your stay at Rydges South Bank Brisbane.

Thank you for your comments regarding the staff, they all work hard to provide a high level of customer service and it is great to read this is being recognised.

It is disappointing to read that other aspects of your stay did not meet your expectations. As the hotel has completed the refurbishment of the new Podium Level, attention will now draw to the rooms and their facilities.

It is pleasing to read that you enjoyed the buffet breakfast, it is definitely a favourite with our guests and the pool deck setting is a great area to start your morning.

I hope I have the opportunity to welcome you back to the hotel in the near future.

Kind regards

Zoe Lewis
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (637)
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Tasmania
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

Our in Brisbane at Rydges South Bank was mainly to see the family - what a bonus - Grease was on at QPAC, Brisbane Festival at South Bank was on (and our room was Queen room with a balcony and a magnificent view over the Brisbane River as you can see from the photos),quilt exhibition was on at the art gallery and life in Brisbane was on full throttle - check in was excellent- staff were very attentive and within minutes we were in our room and opened up the curtains and we had the great view of Brisbane skyline. As Rydges is on the South Bank there are restaurants a plenty to choose from, QPAC is a short walk as is the museum and the art gallery and just over the bridge is Brisbane city so location was fantastic - we were spoilt for so much choice.
Had an amazing deal - queen size room with river views and breakfast - and the breakfast served in Bacchus (one of the restaurants at Rydges) on the first floor was delicious - so much choice - help yourself and the staff of Bacchus were so attentive to your needs - just order the cappuccino - well mug of coffee and it arrived - no extra cost- thank you for making our stay such a happy time .
The mini bar prices were not ridiculous and compared well to the bottle shops but the view over the river and the wonderfully changing sky scape and river views where the icing on the cake, Bathrooms even though small had all that one needs and the added bonus is a mini kitchen- microwave and plates, mugs etc.
Some people may say the hotel is noisy because South Bank is definitely a party zone but that makes for more atmosphere and sitting on the balcony with friends and a glass of wine watching Brisbane change during the evening was so much fun in itself.
The bed was so comfortable - and with the door closed at night our sleep was one of great restfulness.
Great deal, great time, excellent hotel and great staff.

On a side note Brisbane Festival was also great to go and wander through, watch the water display on the Brisbane River at night, the light display outside QPAC on the foreshore....and if you can book some tickets for Grease- what entertainment- feel good, toe tapping, excellent singing.

Will we be back?- sure will....thank you so much Rydges.

Room Tip: Make sure you book the room with views- we were on the 9th floor- so good and look for deals that th...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tas-wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoe L, Duty Manager at Rydges South Bank Brisbane, responded to this review, September 21, 2013
Dear Tas-wanderer,

Thank you for your wonderful comments regarding your stay at Rydges South Bank Brisbane.

It is a perfect time of year to stay in South Bank with the Brisbane Festival in full swing, as well as a great line up of shows at QPAC. The hotel is an ideal location to experience all the area has to offer and it sounds like you were able to do this during your stay.

The Deluxe Queen rooms offer breathtaking views of both the river and city and I am glad to read you were able to take advantage of one of our currents specials for your stay.

Thank you for your comments regarding both the reception and restaurant staff, they are much appreciated. The staff pride themselves on providing a high level of customer service and it is pleasing to read that your stay was no exception.

I hope I have the opportunity to welcome you back to the hotel in the near future.

Kind regards

Zoe Lewis
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

The bed was extremely comfortable, probably the most comfortable I've ever slept in. The blockout curtains were very effective, we had no idea it was after 09:00 until we opened them and daylight came flooding in. Staff are friendly, willing to go the extra mile where needed. Our room was quiet, being located on the 11th floor probably helped with that. Great location, right next to the convention centre and the middle of the Southbank precinct. Free Foxtel (not including movies) is pretty good. The downsides are; Hotel needs a serious facelift. Although cleaned and maintained immaculately, nevertheless it's showing signs of wear and age. Shower was a dodgy affair with the temperature a bit hit and miss and the shower curtain definately didn't help. Bring your own coffee as the standard room selection is barely adequate for an overnight stay for two people and isn't very good. Valet parking is not optional and is not part of the room costs. Neither are movies or wi-fi. Don't use the irons or ironing board as I'm sure neither are cleaned or replaced regularly.

Room Tip: Choose a room on the higher levels for better bar / street noise protection. Also check if the room...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cinova B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 19, 2013
Dear Cinova B,

Thank you for the recent review in relation to your stay with us here at Rydges South Bank Brisbane.

It is pleasing to read your comments relating to our staff as we take great pride in them, not only delivering exceptional service but also going the extra mile.

The hotel recently completed a refurbishment of the Podium Level and with this now fully operational our attention will draw to the hotel rooms.

I look forward to welcoming you back to the hotel in the future.

Kind regards

Scott Wright
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

This is a genuinely pleasant stay for a city hotel and really good for the price. You will find the hotel rooms are reasonably sized with the usual hotel facilities. Not a luxury hotel experience, nothing is particularly exceptional, the bed is a queen and depending on your expectations you may find the bathrooms in need of an update. The whole place is however clean and very well maintained.

The hotel is well located, especially for South Bank and the CBD is a pleasant walk along and over the river.

The hotel restaurant "Bacchus" is a delight and a must try for dinner and the cocktails by the pool experience is worth a try.

Service throughout was excellent, right from the front desk, restaurant to the IT support.

Room selection is key and my advice is to ask for a room above the 10th floor for sweeping river and city skyline views. Especially in September when the light shows are on.

Room Tip: Go for river side above the 10th floor.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 18, 2013
Dear Jeremy B,

Thank you for the recent review surrounding your stay with us Rydges South Bank Brisbane.

The South Bank location is one of the best spots in Brisbane with something to cater for everyone.

The hotel completed a full refurbishment of the Podium Level late last year which brought Bacchus Restaurant, Pool & Bar to the Brisbane scene. It is fantastic to see you have not only had the opportunity to dine but also thoroughly enjoyed your experience.

With the refurbishment now completed our attention will draw to the rooms in the hotel. The upper levels of the hotel provided a stunning view of the Brisbane River and City.

I look forward to having the opportunity to welcome you back in the near future.

Kind regards

Scott Wright
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed September 14, 2013 via mobile

I was hoping to treat my gorgeous daughter. Only living half an hour away we had a show that finished very late, and my daughter went to the after party. She then had to be at a rehearsal nearby. It was not worth travelling home so rather than a friends or a cheap place I thought a splurge at Rydges would be nice. Given I travel weekly with work and stay in hotels I thought what I was paying would give me city views - at least that's what i thought the site said. Checkin was similar to airport heck in - very little smiles, comforts or chats. Then the room, we overlooked the convention centre forecourt so curtains remained closed. I rang reception to confirm we were in the correct room only to be met with ' well we are all booked'. The strawberries and chocolates that were meant to greet my daughter arrived half an hour after arrival. I usual start my reviews with the bathroom and this one I can add o the never again list. Yes I hate showers that spit into a bath, and a thin bath t that with the ever attacking shower curtain. Given I had 11am checkout beings Sunday morning I went back to sleep when my daughter had left at 7.45am, only to be woken at 9am by knock knock housekeeping...not good! Floor two must also be the noisy family floor. Investigation of the elephants running oats our door was actually a bunch of children. Getting back to the room at 11.30pm was like returning to a backpackers with four open doors and adults chatting laughing drinking and hollering around us. With more rehearsal and how's we will have to do this more often but it won't be t Rydges.

Stayed September 2013, traveled with family
Helpful?
1 Thank MarieS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 17, 2013
Dear MarieS1,

Thank you for the recent feedback in relation to your stay with us at Rydges South Bank Brisbane.

After looking at the room type booked for your reservation I can see a Standard Twin was chosen, these rooms are all located on the 2nd floor and at the rear of the hotel. To secure a view of the Brisbane River and City a Deluxe room type would need to be booked.

As the hotel is unsure of guest arrival times amenities are organised once a guest has arrived and checked in. Room Service aim to deliver all items within 15 minutes of a guest arrival, please accept my apology if your amenity was not delivered during this time.

If you did choose to stay again with us I would recommend a Deluxe Twin as you will have uninterrupted view of the City Skyline. Again please accept my apology for the issues encountered during your stay.

Kind regards

Scott Wright
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed September 11, 2013

Centrally located in Brisbane's South Bank region Rydges South Bank is close to Entertainment & Superb food, as well as public transport & the City Cats (river ferry) to go exploring more of the hidden jewel that is the blossoming city of Brisbane in 2013.

The team at Rydges did everything possible to make our stay as smooth & luxurious as possible. As a member of Rydges Priority Guest there are always little surprises that make the stay that much more pleasurable.

The room was clean & spacious and as always the "Dream Bed" lived up to it's name.
All in all Great , keep up the good work

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoe L, Duty Manger at Rydges South Bank Brisbane, responded to this review, September 14, 2013
Dear Kenemac,

Thank you for your wonderful comments surrounding your stay at Rydges South Bank Brisbane.

We are lucky enough to be located in the heart of the South Bank precinct with a wide variety of culture and entertainment at our door step.

The Priority Guest Rewards Programme is an excellent way to enjoy extra benefits pre, during and after your stay. It is very pleasing to read that the team have helped make your stay enjoyable. They pride themselves on providing a level of customer service and it is great to see this is being recognised.

I am glad you were able to enjoy the Rydges Dream Beds, the really are fantastic!

Again thank you for your wonderful comments and I hope I have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards

Zoe Lewis
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed September 9, 2013

This is a well positioned hotel with respect to the convention centre and the Southbank precinct. The staff are friendly. However, the room that you get allocated will determine the quality of your stay here. If you are unfortunate enough to stay in a room located above the first floor pool and restaurant, then it is likely that you will experience excessive and unacceptable noise from the various functions held on Friday and Saturday nights, even several floors up! We normally are very tolerant, but there is no apparent sound proofing for the glass doors leading to the balconies and the noise did not settle until 12.30am. This is very unfair for hotel guests. We were able to move rooms the next morning (thank you to the Day Manager) and had better sleep the following night. The hotel rooms are otherwise average. The bathrooms are small and in need of an upgrade. There is a shower over the bath. It is difficult to have two people in the bathroom at the same time. The beds and pillows were comfortable. An average hotel with friendly staff, ok for one or two days, but request your room according to your need for sleep.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tassiefoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 10, 2013
Dear tassiefoodie,

Thank you for the recent comments surrounding your stay with us at the Rydges South Bank Brisbane.

Please accept my apology for the issues relating to the noise on your first night here. The team does try to allocate higher levels to all guests but unfortunately this does become difficult when occupancy is high. It is pleasing to read our Duty Manager has been able to relocate you for the remainder of your stay.

Thank you for the comment regarding the friendliness of our staff, it was much appreciated and will be passed on directly.

I look forward to welcoming you back to the hotel in the future should you choose to stay again with us.

Kind regards

Scott Wright
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#37 Luxury Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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