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“Good spot at South Bank”

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Rydges South Bank Brisbane
Ranked #33 of 157 Hotels in Brisbane
Certificate of Excellence
Toowoomba, Australia
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good spot at South Bank”
Reviewed July 26, 2013 via mobile

Had a business function at a South Bank and Rydges is extremely convenient. Only stayed because I managed to pick up a discounted corporate rate. Rack rate is simply to expensive.

Quantity spacious rooms.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tannaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoe L, Duty Manager at Rydges South Bank Brisbane, responded to this review, July 31, 2013
Dear Tannaby,

Thank you for your feedback surrounding your stay at Rydges South Bank.

It is great you were able to enjoy the convenient location of the hotel and all it has to offer.

If you are looking to stay again in the future, I recommended joining our loyalty program Rydges Priority Guest Rewards which offers room discounts starting from 10% as well as special rate promotions.

I look forward to welcoming you to the hotel again in the near future.

Kind Regards

Zoe Lewis
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,003 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (654)
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English first
Buderim, Australia
Level Contributor
1,042 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
Reviewed July 23, 2013

What a nice place to stay and it is very central to all places at Southbank. You can easily get to Southbank for a stroll and have a swim in the hugh pool. There are lots of restaurants close by as well. The rooms are very spacious and depending on the level a great view both in the evening and morning over the city of Brisbane. The rooms aren't too noisy and the staff are great. Overall our stay was very pleasant.
For those who don't use the sauna don't read the following.
The only problem is the spa and sauna area there are no lockers to put your valuables in while you use the sauna. There is no timer or temperature gauge in the sauna so you don't know how long you have been there or how hot it is. Your watches shoudn't go with you unless waterproof. All your gear gets hot and wet especially when you go in for a shower as there are no secure lockers. I hope they fix it up for our next visit. I know that not all of us use the saunas but they should be correctly fitted out if you have one.

Room Tip: If you go to the sauna don't take any valuables with you like watches, phones or credit cards as...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olie293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, July 28, 2013
Dear olie293,

Thank you for your comments and subsequent feedback in relation to your stay here at Rydges South Bank Brisbane.

I appreciate the fact you were able to enjoy your stay at the hotel, we have a real focus on ensuring the utmost guest satisfaction.

I can understand the frustration with your personal belongings in the spa/sauna area. This is something we can look at integrating in the near future.

I look forward to welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 23, 2013

Stayed here on 28/6/13 for one night. Great spot. Walked to Southbank for Friday night markets. Lots of restaurants and wine bars to choose from. Room was good. Parking, I thought, was expensive for one night.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faith01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, July 24, 2013
Dear Faith01,

Thank you for the feedback in relation to your stay at Rydges South Bank Brisbane.

We are very fortunate to be located in the South Bank Precinct for the all the reason mentioned in your review.

It is pleasing to read you have enjoyed your room at the hotel. The cost of valet parking can be reduced by $10 if pre booked at the time of making the reservation.

I look forward to welcoming you back to the hotel in the near future.

Kind regards

Scott Wright
Senior Duty Manager
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Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2013

I only stayed 1 night due to a function next door at the convention centre , but found the room and the view excellent , one of the check in staff was a little stand offish , but otherwise it was a great experience

Room Tip: get a room with a view of southbank , higher than the 6th floor
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, July 24, 2013
Dear mark d,

Thank you for the recent review in relation to your stay with us here at Rydges South Bank Brisbane.

The hotel is well positioned in the South Bank Precinct with an abundance of restaurants, activities and entertainment right on our doorstep. There is also convenient direct access to the Brisbane Convention Centre from the Podium Level in the hotel.

Please accept my apologies for your experience with the reception staff member, it is certainly not the level of service Rydges South Bank is known for.

I hope to have the pleasure of welcoming you back to the hotel in the near future.

Kind regards

Scott Wright
Senior Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
174 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 20, 2013

Check in was professional, there is valet parking too!
We had a room with balcony, great views over South Bank and the city
Well appointed, clean and superb beds
We would not normally stay there as we live 45 minutes away but the show we went to a few minutes away finished late and we decided to treat ourselves
Plenty eateries just minutes away to go to before the show and a good breakfast (extra charge) at the hotel
We'll do this again!

Room Tip: Higher rooms are extra quiet ask for South Bank view
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toowoomba4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, July 21, 2013
Dear Bert K,

Thank you for your wonderful comments in relation to your experience here at Rydges South Bank Brisbane.

I love the spontaneity of your plans and fantastic to read that you chose the hotel as your first choice after the show!

I am glad you were able to experience both the friendliness of the staff, along with the superb buffet breakfast located on the Podium level of the hotel.

I look forward to welcoming you back to the hotel when you are next in South Bank.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coomera, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 20, 2013

I stay here a few times a year without problems. I little overpriced but convenient to Southbank and the Convention Centre. Plenty of restaurants, cafes and takeaway food within walking distance. CBD bar does a great breakfast. No need to go to the main restaurant for breakfast.

Room Tip: Ask for a river facing room. Most of the time they have upgraded me to a deluxe room. Always ask for...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, July 21, 2013
Dear Luke P,

Thank you for your excellent comments and continued loyalty to Rydges South Bank Brisbane.

Great to read that you feel we are doing everything to satisfy your needs here at the hotel, and you are right in saying that you can't beat the location!

I look forward to welcoming you once again to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 19, 2013

I have stayed at the hotel before so I can comment that standards are dropping. Whilst it is convieniantly located at southbank (not the only hotel located there), I find the experience at Rydges very "routine" and impersonal especially by some of the staff. I complained on checkout about a noisy water hammer noise from the toilet when flushing and the front desk staff seemed "disinterested". I have stayed at hotels all around the world and this would never happened. Valet staff for car parking are great. The rooms are clean, but basic and lack the little extras toothbrush etc. with only basic soap, shampoo / conditioner. There are probably better hotels to stay at in Brisbane like the Marriott and Hilton pay a bit extra and book in advanced first.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, July 21, 2013
Dear Drew K,

Thank you for your feedback in relation to your stay with us here at Rydges South Bank Brisbane.

Disappointing to read your view of the hotel becoming "routine", as we try to strive for a high consistency to ensure each guest knows they will be getting quality service and convenience each time they return to the hotel.

In-room amenities such as a toothbrush aren't placed in the room for hygiene reasons, but are readily available at reception should you wish to attain one.

I hope I have the opportunity of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#33 Luxury Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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