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“Great location, close to CBD and Southbank”

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Rydges South Bank Brisbane
Ranked #34 of 157 Hotels in Brisbane
Certificate of Excellence
Cairns
Level Contributor
119 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great location, close to CBD and Southbank”
Reviewed December 3, 2012

A terrific location if you are going to QPAC for a show....within easy walking distance. we took a Suite Indulgence package and enjoyed being pampered! The chocolate dipped strawberries were superb! We found the king bed really comfortable, and the in included Grand breakfast was very substantial. We will certainly use Rydges South Bank again for Brisbane trips.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, December 4, 2012
Dear Lyn R,

Thank you for the lovely review from your recent stay at Rydges South Bank,

The Suite Decadence is certainly a great choice if you are looking to relax and enjoy the breath taking views from the upper levels of the hotel.

All the beds within the hotel have been changed to the Rydges Dream Beds at the start of the year, the feedback has been fantastic.

I certainly look forward to welcoming you back to the hotel, on your next trip to Brisbane.
Kind regards

Scott Wright
Senior Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,998 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (651)
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English first
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2012

I stayed at Rydges the night before and the night of our wedding. The staff were all very professional and helpful. Especially the staff that assisted us in getting my wedding gown and numerous bags to our room. Our stay overall was good. The room/facilities/views were very good except for the shower water pressure. This was frustrating to say the least being a female with long hair and trying to get ready quickly was impossible. The water also did not stay at a constant heat and you needed to adjust the taps regulary so that you didnt end up in a cold shower. However, the first night stay was the launch of the new restaurant/bar they were opening which they failed to inform us was happening and the noise was loud and distrurbing. Having my bridemaid and flower girl staying in the lounge area, they we kept awake from the noise till the early hours of the morning, which you could imagine does not make a good start to a very long and tiring next day, our wedding day. On a positive note, the king size bed was amazing and the best sleep Ive had in a hotel that I can remember, the location was fantastic but who doesnt love Southbank!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, December 4, 2012
Dear Roe D,

Thank you for your feedback regarding your recent stay with us at Rydges South Bank.

It is great to see we were able to have a part in your special occasion.

Please accept my sincerest apologies for the noise you experienced on your first night with us, the launch party was an isolated incident, and I hope the remainder of your stay will bring you back to Rydges South Bank in the future.

I do hope you will choose to stay again so I have the pleasure of personally welcoming you back to the hotel.

Kind regards

Scott Wright
Senior Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 1, 2012

Hotel ideally located for any Southbank occasion and still very close to Brisbane CBD. Room we had was on the 10th floor overlooking the Brisbane city and river from our own balcony. Despite room having a small bathroom room was spacious, bed very comfortable and clean. Bar ideally located on the ground floor and buffet breakfast was superb.

Room Tip: If you want to sleep in; avoid the rooms overlooking the river as the sun rises in that direction.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, December 3, 2012
Dear Jeff S,

Thank you for your recent feedback in relation to your stay with us here at Rydges South Bank Brisbane.

It is excellent to read that all aspects of your stay with us were received well and I look forward to welcoming you back to the hotel when you are next in Brisbane.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
228 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed November 30, 2012

I have recently attended two seminars at the Rydges and have been impressed both times.
The staff are friendly, the amenities clean and tidy and the courtyard area is a joy to behold.
Only negatives are you are unable to lock the doors from the courtyard area to the internal conference rooms. People were constantly interrupting the "flow" of the talk by their opening of the doors and "looking in". All that attended and especially the speaker found this extremely annoying. I feel that management really needs to do something "proactive" about this.
The wireless internet connection was pathetic!

Other than that, I have no other complaints.

Attended at Rydges
* Facebook Bootcamp
* Payroll and Taxation Training

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank KiddHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, December 3, 2012
Dear KiddHouse,

Thank you for your feedback surrounding your recent visit to Rydges South Bank Brisbane.

We are blessed to have such a magnificent facility on the "Podium" level of the hotel and I am glad you were able to enjoy the state-of-the-art facilities.

I will certainly pass on your concerns in relation to the disruption of the meeting to ensure improvements can be made.

I look forward to welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
157 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed November 30, 2012

This hotel needs lots of work. One thing any traveller needs is a decent shower. The water pulsed between cold and tepid and there was basically no water pressure. The shower is in a bath, there are no non slip mats and I almost had a bad fall. I rang reception who were completely disinterested. At check in there were only two staff and the young lady spent 15 mins explaining city sights in detail to a patron as the check in line grew out through the door.

As for the restaurant it looks good...but service is VERY slow it took 15 mins to have an order taken and then 45 mins for the first course to come. Don't bother walk across the road to Southbank for a good meal.

Room Tip: Don't eat here!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, December 3, 2012
Dear Wayne G,

Thank you for your recent feedback in relation to your stay with us here at Rydges South Bank Brisbane.

It is disappointing to read the issues you encountered whilst here at the hotel.

My apologies regarding the hot water in your room, I will ensure the maintenance team at the hotel can rectify this for future guests to improve our overall satisfaction.

I do believe in good customer service that is efficient and attentive, my apologies that the receptionist may have been embedded in her description that may have resulted in the line at check-in.

I do hope that I have the opportunity of welcoming you back to the hotel so we are able to display improvements to your overall experience.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 28, 2012 via mobile

Hotel is in a great location. Staff friendly and professional. The Room was very clean and comfortable despite the bathroom being a little tired. Close to QPAC, Southbank and Little Stanley Street which contains a feast of cuisines from all over the world. Stayed the night of the opening of Rydges new restaurant Bacchus. Our room was directly above it five floors up. Celebrations were fine until the very loud music began in the pool area and didn't cease until midnight. I had two athletes staying with me who were competing in a championship event the next day who like me couldn't sleep. Nice to see you look after your 'Priority Guest Members' Rydges. You might like to rethink the name!

Stayed November 2012, traveled with family
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 28, 2012
Dear Sue T,

Thank you for your feedback in relation to your stay with us here at Rydges South Bank Brisbane.

Thank you for your ongoing loyalty and support for Rydges South Bank Brisbane as I understand you have been staying with us since 2009.

The review was justified, but a little disappointing for me personally as I have sent an apology email to you in relation to the matters that have been outlined.

Once again, my sincerest apologies for the excessive noise that disrupted your stay with us on the 23rd November, but I do believe this is an isolated incident and would love to think that your past experiences here at the hotel have been nothing but positive.

I look forward to having the pleasure of welcoming you back to Rydges South Bank Brisbane.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 25, 2012

Well located to Brisbane city
Good walk around South Bank then City for exercise (loop)
Markets on weekend to stroll through to break the dining experince.
Off river Beach with Life Guard for safe swimming (very child friendly)
Oh and of course the Hotel.
Well located to CBD and non work related activities
Excellent Hotel experience ( loved the turn-down Tea experience)
Staff were fantastic (haven't experienced this level of politeness for a long time)
Parking was a five minute wait (Valet).
Breakfast buffet was overwhelming (no Japaneses or Korean but I am sure it was available on request)
Can't think of any negatives
Even gave very explicit directions from airport on web page including expected costs.

Room Tip: Book River side, it is worth the extra
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allisbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 26, 2012
Dear Allisbella,

Thank you for your excellent comments in relation to your stay with us here at Rydges South Bank Brisbane.

The staff at the hotel are extremely pleased to have such a positive impact on your stay and have opportunity to make your stay an enjoyable one.

There is a real focus on attention to detail and I am glad that this has been delivered.

I look forward to having the opportunity of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#34 Luxury Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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