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“Just about perfect”

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Rydges South Bank Brisbane
Ranked #38 of 157 Hotels in Brisbane
Richmond, Virginia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Just about perfect”
5 of 5 bubbles Reviewed November 13, 2012 via mobile

We're in the middle of our four-night stay here at Rydges. We are very happy with our accommodations. Comfortable, nice-sized room with a nice balcony. All staff we have encountered are friendly, professional and helpful. We got recommendations concerning the koala sanctuary and how to make a day trip to the Gold Coast.

The new restaurant and pool area is very nice -- they did an excellent job with the renovations. If I had to make one constructive criticism, it would be the need to update the bathroom --but with so many positives it's not a big deal.

The biggest plus is location. South Bank area is a lot of fun. We've enjoyed restaurant and cafe hopping! And today I had the most amazing Spanish hot chocolate with chili one block from the hotel. It made my afternoon! The 15-minute walk to downtown Brisbane is easy and beautiful as you cross the bridge by foot. very nice shopping area right there in downtown.

We're having a blast in Brisbane and Rydges is a big part of it. Thank you and cheers from the "American Invasion" :)

Stayed November 2012, traveled as a couple
Helpful?
Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, November 14, 2012
Dear Frances D (aka American Invasion),

Thank you kindly for the glowing mid-stay review on Trip Advisor and posts on Facebook.

It is a pleasure to read you are loving your stay with us at Rydges South Bank Brisbane. We pride our staff on exceptional service and it is extremely pleasing for me that we have delivered this.

Bacchus Pool, Bar and Restaurant is a fantastic addition to the hotel and it is great to see you have had the opportunity to experience it.

The South Bank location is one of the best Brisbane has to offer, with everything one could ask for at our doorstep. Whether a stroll through the Parklands or a trip to the Gallery, South Bank truly stands out from the rest.

I hope the remainder of your stay will be as memorable and enjoyable as the beginning.

I look forward to hosting any future “American Invasions”.

Kind regards

Scott Wright
Senior Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,943 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (637)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Melbourne, Australia
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

We stayed here for a few days in November 2012. We have stayed here before and returned because the property is consistently clean and is very conveniently located on Southbank. It is an easy 15 minute walk into the city and a 5 mnute walk to the ferry wharves on the river - another option for getting across to the city. The bed is very comfortable and i had great nights' sleep. Summary - great location on Southbank, clean and comfortable.

Room Tip: Higher levels at the front of the hotel have river and parkland views.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skylark24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 12, 2012
Dear skylark24,

Thank you for your wonderful comments and continued loyalty to Rydges South Bank Brisbane.

We strive to achieve great consistency throughout the hotel to ensure our product is always of a high level. It is excellent to see that this culture is being carried through and we are able to consistently meet your expectations.

The hotel has recently had each guest room appointed with the "Rydges Dream Bed" which provides a comfortable and relaxing nights sleep.

I look forward to having the pleasure of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

Rydges have begun a refurbishment with the star being its new upmarket restaurant Bacchus. Our three-course evening meal was interesting and beautifully cooked and presented, the wine menu of a high standard and the staff enthusiastic, professional and attentive. The decor is glamorous. The prices are reasonable, the same as we would expect to pay at a mid-range upmarket restaurant in Melbourne plus, as members of Rydges loyalty program, we got a generous discount. At breakfast I was delighted to have a front of house person offer to take an order for "real" coffee for us and others: the very good latte, cappucino, and expresso Melbournites are used to rather than filter coffee . The restaurant is close to a small , attractive pool with seating for relaxation and for those who want a dip. Not a pool for lap swimmers. Our 11th floor room looked over roofs of performance venues to the Brisbane River a short walk away. At night the view was spectacular as these blank rooftops were lit with color. Our de luxe twin room was large with two queen size beds, a microwave, a sink and a refrigerator, and plenty of space for two people to hang clothes. The chest of drawers was useful, the furniture very dated but functional, the carpet looking worn. The balcony was large with two chairs but very austere, no table , no plant. The shower is old-style, ie, over the bath.The hotel CBD cafe is a good bar with only OK food. Of course, if you want a simple meal you are surrounded by dozens of inexpensive restaurants in this arts precinct. The service by all Rydges staff was friendly and expert, from the car valet person to the concierge, reception and including the CBD waitress. As mentioned in previous reviews, this hotel's biggest selling point is its location but more refurbishment is going to happen. In addition, we find Rydges service is always good. We will definitely go back.

Room Tip: Ask for a view of the Brisbane River with its ferries and other craft.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoseFrances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 12, 2012
Dear RoseFrances,

Thank you for your recent review relating to your stay with us here at Rydges South Bank Brisbane.

It is lovely to see that after all of the diligence, hard work and inspired thoughts that the Food & Beverage vision is starting to come to fruition. I am extremely pleased to read that you were able to experience the full "Bacchus" concept.

I look forward to having the opportunity to welcome you back to the hotel in the very near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 10, 2012

We have stayed at this hotel several times and are never disappointed. Reception staff are excellent as are those in the bar and restaurant. Ideal location for the South Bank, theatres and proximity to the city. Our first choice. Hotel for stays in Brisbane.

Room Tip: Queen doubles are more than adequate, but the king suites are worth paying extra for.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 12, 2012
Dear Glyn J,

Thank you for excellent review and on-going custom to Rydges South Bank Brisbane.

The staff of the hotel prides itself on it's ability to continue to go above and beyond expectations, even with our loyal guests.

It gives me great pleasure to read that after numerous return visits, we are still able to deliver a superb overall experience.

I look forward to welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

Stayed here when attending a conference. It's located in a great area with lots of restaurants and bars. It's a 10-15 minute walk from the main shopping area so not good for popping out for a quick shop at lunch time, but otherwise its a great place to stay. My room on the 3rd floor was clean and fresh. The buffet breakfast was great.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debmac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 12, 2012
Dear debmac1,

Thank you for your recent review for Rydges South Bank Brisbane.

The hotel, whilst is in prime position in South Bank and the surrounding cultural precinct, the hotel is located on the other side of the river, but as stated in your review, only about a 10-15 minute for those guests wishing to venture into the city.

A lot of time has been spent on ensuring that our buffet breakfast experience in "Bacchus" is impeccable and I am pleased to read that you were able to enjoy this while at the hotel.

I look forward to having the opportunity of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

This hotel is located in a fantastic position. Our room on the 8th floor had a beautiful view over the river to the city. Check out the new restaurant Bacchus, beside the pool. It is a lovely space with great furniture, good food and service. Large twin room. Very quiet. The air conditioning is not very good. I like a very cold room and it didn't quite chill it down enough. First night all the tv's in the hotel stopped working. No bug deal. I would highly recommend this hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shell123_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 12, 2012
Dear Shell123_10,

Thank you for your excellent review for Rydges South Bank Brisbane.

It is very nice to have our restaurant "Bacchus" operating in the hotel now and especially nice that we can boast to having a new pool for the coming summer months!

My sincerest apologies in relation to your television not working, but I hope that this was easily rectified during your stay.

I look forward to having the pleasure of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
116 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I recently stayed at this hotel as I was attending a conference at the nearby convention centre. For this purpose the location was perfect, and if you want to be in the heart of South Bank you can't go past this hotel. The room rates were reasonable (I find hotels in Brisbane expensive for what they offer compared to other Australian cities but for Brisbane the prices were pretty good).

The hotel is clean and the staff are very friendly and always willing to help, especially the doormen. The rooms were a good size although the corridors and rooms look a tiny bit tired and could do with a re-paint. My only significant criticism is that the soundproofing between rooms was very poor - fortunately this did not bother me too much as I was out most of the time, but one night I could hear word for word a spoken (not shouted) telephone conversation in the room next door! But soundproofing from the external environment was good and I otherwise found the hotel to be very quiet. I would certainly be happy to stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayt83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, November 10, 2012
Dear Katy83,

Thank you for your review from your stay with us at Rydges South Bank.

We are ideally located for all the major attractions in Brisbane, most of which are walking distance. The hotel has a direct walkway located on Level P that takes you across to the Brisbane Convention and Exhibition Centre, many guests have remarked on the convenience.

I am passionate about great customer service and the guest experience, so it pleases me to see our staff have delivered this.

My apologies about the next door rooms telephone conversation, I am glad this has not bothered you too much.

I look forward to welcoming you back to the hotel in the near future.

Kind regards

Scott Wright
Senior Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#38 Luxury Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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