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“Great location, decent hotel, great staff”

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Rydges South Bank Brisbane
Ranked #34 of 157 Hotels in Brisbane
Certificate of Excellence
Perth, Australia
Level Contributor
116 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great location, decent hotel, great staff”
Reviewed November 5, 2012

I recently stayed at this hotel as I was attending a conference at the nearby convention centre. For this purpose the location was perfect, and if you want to be in the heart of South Bank you can't go past this hotel. The room rates were reasonable (I find hotels in Brisbane expensive for what they offer compared to other Australian cities but for Brisbane the prices were pretty good).

The hotel is clean and the staff are very friendly and always willing to help, especially the doormen. The rooms were a good size although the corridors and rooms look a tiny bit tired and could do with a re-paint. My only significant criticism is that the soundproofing between rooms was very poor - fortunately this did not bother me too much as I was out most of the time, but one night I could hear word for word a spoken (not shouted) telephone conversation in the room next door! But soundproofing from the external environment was good and I otherwise found the hotel to be very quiet. I would certainly be happy to stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayt83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, November 10, 2012
Dear Katy83,

Thank you for your review from your stay with us at Rydges South Bank.

We are ideally located for all the major attractions in Brisbane, most of which are walking distance. The hotel has a direct walkway located on Level P that takes you across to the Brisbane Convention and Exhibition Centre, many guests have remarked on the convenience.

I am passionate about great customer service and the guest experience, so it pleases me to see our staff have delivered this.

My apologies about the next door rooms telephone conversation, I am glad this has not bothered you too much.

I look forward to welcoming you back to the hotel in the near future.

Kind regards

Scott Wright
Senior Duty Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (651)
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English first
Brisbane
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 5, 2012

This hotel is in a great location for any one staying in Brisbane as it is close to all the major attractions at Southbank such as the Art Gallery, Museum, QPAC or Brisbane Convention Centre.
It is also just a short stroll over the bridge into the city, Queens Street mall shopping precinct and the Casino.

There is a multitude of dinning options within the Southbank Parklands so you don't have to eat at the Hotel if you dont want to.

We stayed in a King Suite which was very spacious and surprisingly quiet given that it was on the first floor above the restaurant and a busy street however it was a "bit tired" and certainly could have done with a lick of paint and updating.

We have stayed here a number of times before and would certainly recommend it for all the above.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, November 10, 2012
Dear morobe,

Thank you kindly for your lovely review,

I have said it many times before but I believe South Bank is one of the best spots in Brisbane, for all the reasons mentioned in your review. We are very fortunate to be located in such a great area.

The restaurant selection on Lt Stanley Street is endless and there are also a few new restaurants opened up on the riverfront.

The hotel has now completed its redevelopment of the Podium Level, Bacchus our new exciting restaurant is adding a new dimension to the dining scene in South Bank, a must when visiting.

I look forward to welcoming you back to the hotel in the near future.

Kind regards

Scott Wright
Senior Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

Booked a Deluxe Queen River View room as accomodation while I attended a series of lectures in the nearby Exhibition centre. Room - as previous stays - was reasonable, bathroom a little tired. However, there was appalling noise / loud music from an adjacent building, reflected off the surrounding flat buildings. Management repeatedly said they couldn't hear anything, but assured me the next night would be quiet. Much the same the next night... insisted on being moved to a cheaper downstairs room at the back of the hotel, no balcony, no view etc. Quiet there...

Next day other course members were complaining vociferously about the noise / music. Not much point being a conference hotel if all the delegates are too tired from lack of sleep to take anything in.

At check out hotel staff did not apologise, did not reduce the costs I had paid for a high floor 'River view' room. I was also told I had not paid for breakfast when clearly on my reciept I had.

I had been looking forward to staying at the hotel after a previous positive stay, but this was woeful - will be looking elsewhere next time.

Room Tip: if you want peace / sleep be wary of booking rooms at the front of the hotel.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bigdocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Senior Duty Manager at Rydges South Bank Brisbane, responded to this review, November 10, 2012
Dear bigdocal,

Thank you for the review from your recent stay with us at Rydges South Bank Brisbane.

It is certainly disappointing to read that this stay has tarnished your opinion of the hotel and caused you to look elsewhere for accommodation for future visits.

The loud music was from a concert at the Brisbane Convention and Exhibition Centre, after Management located where the music was coming from, they were able to contact the Convention Centre security who ended the concert 20 minutes earlier than scheduled. I apologise on behalf of the staff at the hotel and the Brisbane Convention Centre for the inconvience and discomfort this caused.

I would like the opportunity to regain your trust in Rydges South Bank Brisbane, if you do choose to stay with us again, please contact me at the hotel directly.

Once again please accept my apology and I hope you I can have the pleasure of personally welcoming you back.

Kind regards

Scott Wright
Senior Duty Manager
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Mooloolaba, Australia
Level Contributor
194 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed November 3, 2012

I've stayed at the Rydges southbank about 20 times now.
Location at southbank is just brilliant and right at the Brisbane convention centre. A great area to walk around, among the most beautiful in the world, and also an easy walk to the restaurants in West End.
The gym is excellent but the television is in the wrong place, making the thread mill less interesting. The machines are new.
The restaurant for breakfast is amazing. Great great service. Smoothies, virgin mary shots, and great fruit. At night, they have made it enchanting. Just brilliant.
However, the rooms are ....just ok.The beds are almost junk, as compared to the Marriott, Sofitel, Hilton, etc. Pillows are marginal.
The rooms facing the river are a must. Facing the city, railway, is not worth it, and actually a bit depressing. Also make sure you have a room with a balcony!
Front desk staff are mixed, some rude, some excellent.
The concierge is really good and they are friendly in parking and returning your car

Room Tip: Don't stay there if you can't face the river. Higher floors are great. The suites are excel...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mystic18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 4, 2012
Dear mystical18,

Thank you for your recent review regarding your stay with us here at Rydges South Bank Brisbane.

The hotel has put a lot of work into the newly developed "Podium" level, and it pleases me to read that you were able to take full advantage of this during your stay with us.

Disappointing to read the comments in relation to the bedding, as we have recently undergone a full transition to "Rydges Dream Beds" throughout all rooms in the hotel.

I can totally agree with your comments about the view looking out over the river, the view of an evening is breathtaking!

I look forward to having the pleasure of welcoming you back to the hotel.

Kind Regards,


Joel Gordon
Rooms Division Manager
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Sydney, Australia
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 3, 2012 via mobile

Great place to stay in Brisbane's cultural precinct. The room was spacious and comfortable and the bed was blissful. Complimentary newspapers delivered to the room in the morning was a great touch. The granola parfait at the CBD cafe downstairs, served in a milkshake glass, was delicious. Check-in and check-out was quick and easy. Friendly staff.

  • Stayed November 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samdukes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 4, 2012
Dear samdukes,

Thank you for your recent feedback in relation to your stay with us here at Rydges South Bank Brisbane.

Reading over your review, I can concur that the beds are extremely comfortable, as the "Rydges Dream Bed" are a recent addition to all hotel rooms.

I look forward to having the opportunity of welcoming you back to the hotel.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 2, 2012 via mobile

I recently stayed at this hotel for a conference at the adjacent Convention Centre. The hotel is convenient to the Convention Centre but is in need of some TLC. The decor is careless with poor paintwork in the corridors and poor tiling in the bathrooms. The lifts are old and clunky. Daily restocking of bathroom amenities is not supervised as some amenities (shampoo) were forgotten to be restocked one day.

Some light switches in the room were hard to locate and it took me a great deal of searching to find the switch for the main light over the entrance door. Late at night - this is the last thing you want to be doing! Oh - and be warned! If you have a room on the Convention side of the hotel - you will hear the fire and evacuation test being performed at 2am every morning - complete with loud speakers and sirens! It woke me every night!

The restaurant is first class! The breakfast was original, well-thought, plentiful and unique to any others I have seen. The hotel is saved by the restaurant. We enjoyed an amazing meal at Bacchus which was memorable and wonderful.

Check-in and check-out were both effortless. Staff were pleasant and friendly. Overall - a convenient hotel spoilt by fire drills and shoddy workmanship.

Stayed November 2012, traveled on business
Helpful?
Thank DaveEmma09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 4, 2012
Dear DaveEmma09,

Thank you for your recent contribution for Rydges South Bank Brisbane.

The new "Podium" level is an eclectic experience, offering gastronomic food and an extensive wine list in "Bacchus" to state of the art conferencing facilities within the "Podium Events Centre".

Disappointing to read that an external source had interrupted your stay, however, I would have loved the opportunity to be able to offer an upgrade to the river side of the hotel.

I look forward to welcoming you back to the hotel when you are next in Brisbane.

Kind Regards,


Joel Gordon
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2012 via mobile

I have always enjoyed the service at Rydges southbank and love the southbank dining scene. It is great when on business trips to be able to go for a walk around Southbank. I just discovered the new gem inside Rydges is Bacchus??? We were served by Ratu, friendly, professional and so helpful. The food perfectly complimented the exquisite design. Loved everything about it and could easily forget I was in Brisbane.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoelGordon_SouthBank, Rooms Division Manager at Rydges South Bank Brisbane, responded to this review, November 4, 2012
Dear Luke M,

Thank you for your excellent comments and continued loyalty to Rydges South Bank Brisbane.

We are all very proud of our new "Podium" development and we are happy to receive such positive comments surrounding "Bacchus".

I am glad you were able to appreciate the unbelievable transformation and the excellent service that has become of such a beautiful setting.

I look forward to having the pleasure of welcoming you back to the hotel in the near future.

Kind Regards,


Joel Gordon
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#34 Luxury Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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