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“Underwhelmed”

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Brisbane International - Virginia
Ranked #34 of 157 Hotels in Brisbane
Certificate of Excellence
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Underwhelmed”
Reviewed June 2, 2013 via mobile

Clean if dated rooms, I was in the area over the back in the 60's, probably when they were last updated!
Nice evening meal but breakfast was almost inedible dry food left out too long! Thank god for cereal an toast!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chambo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, June 5, 2013
Dear Chambo66

Thank you for taking the time to review Brisbane International Virginia.

We’re glad you enjoyed your evening meal in Rocklily Restaurant and I hope that you had a chance to try one of our Chef’s specials. However I am disappointed that you did not enjoy your breakfast and your feedback has been passed on to our restaurant team. Our Rocklily breakfasts are highly regarded amongst our regular guests so your comments are worrisome and will be followed up accordingly.

Again thank you for taking the time to review Brisbane International Virginia and we hope to see you again in the future.

Kind regards

Glenn Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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601 reviews from our community

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137
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Brisbane, Australia
2 reviews
Reviewed May 13, 2013

On Saturday we held our wedding and reception at this venue. Louise was instrumental in helping us plan and execute the event. She was a massive help and am grateful to her for all her hard work. All the staff on the day, no matter what their role, were exceptional and couldnt do enough for us. The food was wonderful too and our guests all seemed to enjoy their meals immensely. I wouldnt hestitate to recommend this venue to anyone holding a function or like us a wedding. We couldnt have been happier.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, June 5, 2013
Dear Glen B

We are absolutely thrilled that we could help to make your wedding day so special and enjoyable for yourself and your guests.

Your feedback has been passed on personally not only to Louise, our Wedding Coordinator, but also all the staff that assisted on the day. We find that our bride and grooms really do appreciate being able to deal with one person who assists them from their first visit to our venue right through to the big day – we aim to personalise our services as much as we can possibly can.

We hope to be involved in many more happy celebrations in your future.

Kind Regards

Glenn Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2013

Everyone went above and beyond to make our stay enjoyable. Customer service seems to be lacking in businesses in this economy with business owners cutting costs in this very important area, but the Bisbane International is a true example of Great customer service. Thank you ...one of the guests from The wedding in room 18.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Orhan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, May 13, 2013
Dear Orhan65

Thank you for your kind words, they are greatly appreciated. We do try to make our point of difference our customer service and it is great to hear that we appear to be succeeding.

We hope that you had a wonderful time at the wedding and we look forward to welcoming you back in the future.

King regards

Glenn Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 4, 2013

Being a local place we didn't need to stay, but decided to try the restaurant. it was a quiet night (Friday night) and the place was large so not very intimate but in saying that at least you weren't on others laps. Now...food fantastic... we had the oysters which were better than a 5 star place we had lunch at a couple of weeks before... so fresh and went for the chefs special..oven baked snapper..so fresh and beautifuly cooked. Served on greens and eggplant and we forgot about any sides but the food was plentifull. Then had grasshopper cheesecake( yes its green but tastes divine) and coffee. Now..the service... Simon and his assistant (sorry can't remember her name) was great and I actually mentioned to my wife why they were working in a suburban place when they could easily be employed by me if I had a place in conclusion..a little over priced for where it is..and I would only go weekends but cannot fault food or service. Give it a go and if you dont like it you're very hard to please.

  • Stayed May 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank tiddles62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, May 7, 2013
Dear Tiddles62

What a great compliment for our Rocklily Restaurant. Thank you for taking the time to let others know what a great meal you had.

Your comments have been passed on to our food and beverage team and they are thrilled to get such great feedback.

Our menu changes regularly, in fact we have a new menu starting this Thursday, and additionally we offer different specials each month so we look forward to welcoming you back in the near future to try something different but equally as delicious.

Kind regards

Glenn Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, New South Wales, Australia
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 28, 2013

The staff here are sensational & friendly. Nothing was too much trouble while the room is quite good probably around average
Location is handy as far the Airport and the Boondall Entertainment Centre and yes the mighty Black Sabbath didn't let us down

Room Tip: Road noise is low so I think all rooms would be allright
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, April 29, 2013
Dear Rob W

Sounds like you had a great night at the Black Sabbath concert.

Thanks for the great review, we are very proud of our staff especially when we get feedback like yours, your kind words have been shared with the whole team.

We look forward to welcoming you back the next time one of your favourite bands are in town.

Kind regards

Glenn Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
241 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed April 16, 2013 via mobile

ok motel but a bit dated.
rooms are a good size with low road noise. bed comfy.
closer to the airport than the city.
well looked after at restaurant.
outdoor pool and plenty of parking.
needs s refurbishment.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aus_gregg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, April 22, 2013
Hi Aus_isis

Thank you for your review.

We’re glad you enjoyed our comfy beds and the wonderful staff in our a la carte restaurant Rocklily.

Our location is very convenient to the airport, Brisbane Entertainment Centre and for anyone heading north to the Sunshine Coast, however the city is not too far away and is easily accessed via trains or buses which are both within walking distance of the hotel.

We hoped to welcome you back in the future.

Kind regards

Glenn Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 12, 2013

A rather overpriced motel! Very difficult without a car! We arrive late at night and this was the nearest accomodation we could get to hte airport. Firstly it is about AUD 50 taxi ride from the airport and then abother AUD 50 if you want to go to the main train station. As we were staying in Australia for sometime we had a lot of luggage, which we had to wheel around this complex late at night and suitcases are not quiet when you roll them over hard surfaces we must have woken up a number of guests. Our room was about a 3-5 min walk from reception, there are no baggage trollies and little cover, if it had been raining we would have go very wet.
The room was very plain and sparsley furnished, with a length of coving hanging down.
The staff were great and very helpful.
Breakfast finished dead on 9:30 with a lot of food packed away by then.
Without a car this is not the place to stop and really it was overpriced.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntonyColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Virginia, responded to this review, April 22, 2013
Dear AntonyColchester

Thank you for the time you have taken to review the Brisbane International Virginia.

I am disappointed that you did not enjoy your stay with us. Our property is spread out over 6 acres of tropical gardens and some of our rooms are a small distance from reception, this offers privacy and a resort feeling which is one of the attractions for many of our guests. Most of the pathways do have a cover over them and we always have umbrellas available for guests in reception should we be experiencing rain periods.

Your taxi fare from the airport certainly seems very expensive as we find most of our guests pay approximately $35 - $42 depending on the time of the day and traffic conditions. We have 3 trains stations that are within a 20 minute walk or 5 minute taxi fare of the hotel, so I apologise that we were not able to tell you about these alternatives to the expensive taxi fare you paid to get into the city centre. We also have buses available directly across the road that go straight into the city centre.

I am glad that our staff were friendly and helpful and I hope that at some stage in the future we will have the opportunity to welcome you back.

Kind regards

Glenn Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brisbane International - Virginia

Property: Brisbane International - Virginia
Address: Cnr Sandgate & Zillmere Roads | Boondall, Brisbane, Queensland 4034, Australia (Formerly Virginia Palms International)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Brisbane
#22 Business Hotel in Brisbane
#32 Romantic Hotel in Brisbane
#34 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brisbane International - Virginia 4*
Number of rooms: 107
Official Description (provided by the hotel):
Located on the north side of Brisbane, Brisbane International - Virginia is a four star property set amongst 10 acres of lush, tropical gardens. A variety of accommodation is available from a hotel room to a fully serviced one or two bedroom apartment... whatever your accommodation needs, there is something to suit you. We are located only 3 kms away from the Brisbane Entertainment Centre, perfectly situated for the next time you're in town to see your favourite perform in concert. Brisbane International and Domestic Airport are also just 15 mins away. ... more   less 
Reservation Options:
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Also Known As:
Virginia Palms International Brisbane

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