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“Close to airport”

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Comfort Inn and Suites Northgate Airport
Ranked #88 of 168 Hotels in Brisbane
Reviewed January 22, 2014

Accommodation fine. proximity to airport and free shuttle for early morning flight was handy. Restaurant attached was great! Beautiful meal and excellent service. Room interesting in that lights seemed to be controlled by key tag and if took key tag out didn't have air-conditioning (or we just couldn't find the light switches.) and we had a stairs block in the room which we needed to be careful of with our heads.

  • Stayed: January 2014, traveled as a couple
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Thank Robyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat G, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 24, 2014

Thank you for your great review, we appreciate your comments and are very happy your experience with us was so enjoyable.
Looking forward to seeing you again on your next visit.


Regards
Pat Greenfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (295)
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173 - 179 of 295 reviews

Reviewed January 20, 2014

Our group had both a regular room and an apartment room, and we all had great experiences with the rooms. They were large, and the facilities were nice (including air conditioning and complimentary wireless internet!) We had an early flight out of the Brisbane airport the morning after our stay and were glad we chose this location.

  • Stayed: January 2014, traveled as a couple
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1  Thank TinyWizards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat G, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 22, 2014

Thank you for your great review, we appreciate your comments and are very happy your experience with us was so enjoyable.
Looking forward to seeing you again on your next visit.


Regards
Pat Greenfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

Nothing wrong with accommodation, just excess noise from party at back of premises, kept us all awake till early hours of morning. I know this has nothing to do with motel but will consider going somewhere quieter next time.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Quickbeds
Thank Cherie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 14, 2014

Thank you for your review, I'am sorry you didn't have an enjoyable stay with us but yes you are right we have no control over the neighbours.

Regards
Pat Greenfield

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Reviewed December 24, 2013

The apartment was really spacious and nice but going to bed ruined the whole experience, at 4am I couldn't take the bed any longer so got up and slept on the sofa. I spoke to the manager who was rude and stated he couldn't do anything about the bed even thou we had another two nights left to stay. The manager was unhelpful rude and I don't recommend anyone staying at this hotel ever!!! We won't ever stay again!!!

  • Stayed: December 2013
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Thank Davothedingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 14, 2014

Comfort Inn would like to take the time in thanking you for your review. We are currently in the process of making the beds more comfortable in rooms that need it, and we are also in the process of buying *eggshell* foam mattress covers to have available if a guest is uncomfortable. We are sincerely apologetic about the approach the gentleman on duty gave you, this is not how the majority of our staff approach situations, we endeavour to make sure our guests get what they pay for and are happy.

Hopefully if you choose to come again, you will have a more positive experience and a much better night sleep!!

Kind Regards
Patricia Greenfield.

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Reviewed December 5, 2013

We stayed at this hotel one night in November 2013. We arrived late, around 11 pm, and had informed the hotel that we should arrive late. We took a taxi from the airport; it took around 15 min although no traffic so this is NOT a hotel, which should be said to be an airport-hotel!
Furthermore, when we arrived the reception was closed and locked and we had not get any message about that! We ringed at a doorbell but nobody answered before a couple of nervous minutes and a tired man answered. Yes, there was a key in a locked space just above the bell and we could come in there if we used a code.. We paid the taxi driver to help us to the room with our luggage and we opened the room.. THE ROOM was situated just 5-10 min from traffic lights at big road with lots of cars passing, hot with very noisy air condition and smelled mold and smoke and had no safety box..But what could we do except of accepting and staying there?? Breakfast was included and OK but of no high quality..so to summarize: DO NOT CHOOSE this hotel when you arrive late to Brisbane and need somewhere to stay over night. It is a waste of money and sleep.

Room Tip: Ask for a silent room which is not nearby the street.
  • Stayed: November 2013, traveled as a couple
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Thank LadyredOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 14, 2014

Comfort Inn would like to take the time and thank you for your time in giving us a review. We would also like to take the time to apologize. We endeavour at Comfort Inn to make sure all of our guests are comfortable and happy. We like to hear all feedback whether it be positive or negative. We do not know that things need to be fixed ( peoples approach, certain aspects of the room etc) if guests do not tell us. So we thank you again for the review and we will endeavour to make the necessary changes and hope that you will take the time to come stay here again, and hopefully have a more positive experience.

Kind Regards
Patricia Greenfield

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Reviewed November 25, 2013

We booked a 1 bedroom apartment as we were staying with our 11 month old daughter and we needed the bedroom to be seperate to the living so we could put her to bed and still have dinner, watch tv etc without disturbing her. Unfortunately, the apartment had internal stairs leading up to the apartment which was a safety hazard to our daughter. We asked the staff for a safety gate or an suitable alternative room. They were very friendly about it but were unable to provide either so we had to check out a night early. On the bright side, it was a clean room and the staff were friendly. We ordered room service for dinner and the meals were amazing and we received the food quickly.

  • Stayed: November 2013, traveled with family
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Thank Chloe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded January 14, 2014

Yes some of our rooms do have staircases but we also have ground floor units and apartments. We do endeavour to allocate ground floor units when we know if toddlers are staying with us.
Regards
Pat Greenfield

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Reviewed November 2, 2013

Stayed in a 2br apartment. Arrived later in evening the staff were very friendly and accommodating. The 2br apartment is two levels - the stairs to the bedrooms were a challenge for older folks. Beds were extremely comfortable; apartment was very clean. Only slightly annoying thing was that the main bedroom windows did not open so apartment was a bit stuffy - air-conditioner worked fine but was above the bed and a bit annoying to be blowing down on you in bed.

  • Stayed: October 2013, traveled with family
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Thank KampervanKapers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this reviewResponded November 5, 2013

Hi,

We appreciate the time you have taken to write a review on our property.

We look forward to meeting again in the near future.

Kind Regards
Jason Dunne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites Northgate Airport

Address: 186 Toombul Rd, Brisbane, Queensland 4013, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Business Hotel in Brisbane
#77 Luxury Hotel in Brisbane
Price Range: $112 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Comfort Inn and Suites Northgate Airport 4*
Number of rooms: 39
Official Description (provided by the hotel):
The Comfort Inn & Suites Northgate Airport Motel offers unsurpassed quality comfort and friendly service. Professionally designed by award winning architects, the motel features spacious studios, suites and 1, 2 and 3 bedroom fully self contained apartments. All fully air conditioned with classically modern furnishings to compliment the ambience of private courtyards. All this within 10 minutes of our Domestic and International Airports. Offering all the services expected by today's discerning traveller. The Comfort Inn Northgate boasts value for money in both accommodation and dining at our exclusive Cafe Gateway. The Motel offers conference facilities with a large conference room and Boardroom. As has been said so many times before, location is everything.... We have the advantage of being located within close proximity to Brisbane Airport, Doomben and Eagle Farm Racecourses, DFO, Boondall Entertainment Centre, and the hub of the Northside business and commercial areas of Nudgee, Geebung, Zillmere, Boondall and Toombul. Public transport is 200m away for ease of access throughout the city. With 2 premium golf courses at Virginia and Nudgee only minutes away, direct Freeway access to the Gold and Sunshine Coasts, the Comfort Inn & Suites Northgate is your obvious choice for accommodation and conferences. We offer transfers to both the domestic and international airport hourly during the morning between 6:30 and 9:30 (surcharge applies / subject to change). Shuttle service is not available on public holidays. ... more   less 
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Also Known As:
Comfort Inn And Suites Northgate Airport Hotel Brisbane
Comfort Inn Northgate Airport
Comfort Inn Brisbane
Brisbane Comfort Inn

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