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Bridgewater Apartments
Ranked #18 of 62 Brisbane B&B and Inns
Reviewed May 17, 2014

I must say if you want to experience Brisbane stay at the Bridgewater apartments,arrived early before check in time and Front Desk person June was wonderful,and gave us an early checkin,when we got to our apartment I was taken by the wonderful view,large balcony overlooking the river and city,the apartment was perfect as my boys had plenty of space to move
The hotel has a wonderful lagoon pool my boys loved and spent our afternoons.Housekeeping was friendly and accommodating to our requests for extra towels and you can grab a complimentary espresso at the front desk in the morning.
The Story Bridge Hotel is just down the way,where we at a couple of nights,well recommended Will be back for Christmas Break.

Room Tip: Our apartment was on the 7th floor
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  • Stayed: May 2014, traveled with family
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 - 76 of 122 reviews

Reviewed April 13, 2014

As soon as we walked in to our 1 bedroom apartment we were blown away by the breathtaking views of the city and the story bridge which was lit up at night. The room was huge, the balcony was massive and very private, the kitchen, bathroom and bedroom were very modern and spacious. We were on the 10th floor and couldnt have been happier. The free wifi, secured undercover parking and laundry in b thecapartment the main reasons we chose it. The prices were very reasonable. Tuppys restaurant on the corner was fantastic for breakfast.

  • Stayed: February 2014, traveled as a couple
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Thank helsimbur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2014 via mobile

Great location, friendly and efficient reception staff but the rooms are very dated and not clean. The kitchen and bathroom are both very tired in appearance and the ironing board was ancient. The kitchen was stocked with very old glassware and crockery. A few of the light fittings weren't working. There was also a strange smell in the hallway. The room was also facing The Story Bridge Hotel and being a Saturday night the music and noise was pretty loud even with all the doors closed. The lagoon pool was lovely though and as already mentioned the gentleman on reception was very organised and made check in and out a breeze.

  • Stayed: March 2014
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Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie S, Director of Sales at Bridgewater Apartments, responded to this reviewResponded April 6, 2014

Hello Tracey

Thank you for taking the time to write a review.

We appreciate your feedback. So we can ensure all our rooms are at up to quality standard, are you able to please provide me the room number you stayed in or at least your reservation number so I can look it up in the system. We can then hopefully take the appropriate action to rectify the problem and I will address the cleaning problems with our house keeping.

You can send your details to sales@bridgewaterapartments.com.au

Many Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

4 of us booked a 2 bedroom Apartment for 1 night to attend an Engagement Party at the Story Bridge Hotel (which is just 100metres away). The Apartments are roomy and have fantastic views of the River and/or CBD. Not all bedrooms are air-conditioned, but have ceiling fans. Wi-Fi and secure underground parking is free. The air-conditioner in the living area of the apartment we were allocated worked for only about 10minutes and then shut down. It was around 40c when we stayed!!! so very uncomfortable without aircon. Reported this to Reception - the result, we were moved to a 3 bedroom apartment on the 12th floor (with aircon). Yes, the building is aged, and yes some aspects are a little tired, but the price was right, the views superb and the position perfect for us. Maybe not for a week's stay, but short term is fine.

  • Stayed: January 2014, traveled as a couple
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Thank Allan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2014 via mobile

I have stayed at the Bridgewater Apartments (not Quest) three times in as many months for work and I am happy to say each time was FANTASTIC!
Rooms are clean, tidy, fresh carpet, with all the little things you want and need.
The balconies are great, each time has been a different side/view.
The location is fantastic! Close to The Gabba and a short walk across the Bridge to the Valley it also has a convenience store, bottle shop, pizza shop and, of course, the Story Bridge Hotel just down the road. Taxi rank was also very handy.
This stay has been the best with Belinda accommodating me at last minute and helping me out with great advice, bubbly banter and a late checkout - thank you!
Will be back again hopefully next time for pleasure and I wouldn't stay anywhere else!

Stayed: January 2014, traveled solo
Thank Emma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

We had stayed at these apartments once before about three years ago, and it was fine back then as a Quest franchise. As I was told in no uncertain terms this time, the apartments are no longer Quest, as " they had too many rules". After staying there recently cleanliness and serviceability are probably two they have given away.
The check in process this time was fine, friendly and no problems.
The parking is really tight and although we have a big people mover, it took quite a bit of negotiating to get into a spot.
First the good, the view from the balcony was amazing, over the Brisbane river and story bridge. The balcony is roomy, has table and chairs and is a great way to spend the end of the day.
The room was the major issue.
They are worn out, in serious need of a refurb.
There was a hole in the wall of the unit which had just had a piece of wood nailed over. There was one air conditioner in the main living room, which struggled to cool that room, with no chance of reaching the rest of the apartment. The bedrooms aren't air conditioned, are aged and tacky.
There are not TVs in any of the bedrooms, the main bedroom had a weird cupboard where the entire back of it had been smashed in.
There is a two sweater and three sweater lounge, however the frame of the two sweater lounge was broken, and you sank deep into the lounge and could feel the broken frame through the cushion which was uncomfortable.
There is a laundry, but you can't lift the lid of the washing machine without disconnecting the power for the dryer, as it is in the way.
The bed in the main bedroom was closer to a double than a queen.
The front door stuck and needed to be pulled shut, if not it stayed ajar, which on the first day there resulted in some random guy wandering into our living room. The front door composes a door knob and a deadlock, which is complicated if you don't have both hands free when trying to enter or leave.
The free wireless provided is a modem, which you hook up yourself, except the power cord is on one side of the kitchen and the phone jack on the other side, which means there is a cable extending across the kitchen bench to get intermittent wireless access.
Saw a maid who dropped towels in our room on day three, didn't make any beds or take the old towels, just dropped fresh ones, I guess we should be thankful for small services.

Now in summary, it may have been that we just got unlucky and got a dodgy apartment, but I can only write about what I saw. I understand that many of these apartments are privately owned and managed by the body corporate, but if this is the case, REFURB this one, or offer it at a cheaper rate, because it is more three than four star.

Overall these apartments are in a great location, but are tired, in need of a refurb, and I wouldn't waste my money, when there are many better options around the area.

Room Tip: Go somewhere else
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  • Stayed: January 2014, traveled with family
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Thank stevej1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

My mistake for not arriving at the right place but the phone number that was given rang out and wasn't answered for a while whilst I was trying to make contact with the checking in staff. Lost about an hour of mucking around. Having said that the staff were very friendly.

Finally got my room and COMPLIMENTARY PARKING. (City is a free ferry ride from the quay). Got to my room and was somewhat disappointed.

So Pros.

Relatively cheap for this time of year.
Nice pool and gym.
Close to the city and Storey Bridge hotel.
Nice views of the river.
Nice leather lounge but only a two seater
FREE Internet - where do you get that these days
Great balconies
New and practical carpet


Very tired and really needs to have a paint job
Inadequate aircon for the Brisbane weather
Fan only in the bedroom and hence several degrees hotter - have to leave the AC on all the time
TV is tiny like really tiny.
TV reception very dodgey - pixelating regularly
No DVD player or sound system.
Light blown in the bedroom - and yes I will report it
Kitchen is basic
Old/basic microwave
Half size fridge
The crockery and cutlery is mix and match and not the same number of plates (i.e. 5 of one 6 of another etc)
The bottom of all drawers are all marked and scratched and could well do with a scrub
Dust everywhere - clearly hasn't been dusted for a long time - bedroom in particular.
Bathroom and Laundry
Mould in the seals on the shower
Shower door doesn't shut properly
Soap scum on the tiles in the shower
Big Chips off the paint in ensuite cupboards
Torn Ironing board cover
Allows smoking on the balcony - ashtray is there
Not enough seating - if you had visitors it would be hard not to mention the lack of crockery
No champagne glasses

All in all probably only a 3 1/2 at best - realistically 3 stars. The photos on the website show lovely views - but only from the top floors obviously. The furniture is all there in the photos but it certainly looks better than the reality.

Tripadvisor also needs to update the name of this to Bridgewater Apartments - used to be the Quest.

Room Tip: Take the rooms on the river side as I think they would be quieter.
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  • Stayed: December 2013, traveled as a couple
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Thank Stuart A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bridgewater Apartments

Address: Bridgewater Quest Inn 55 Baildon St | Kangaroo Point, Brisbane, Queensland 4169, Australia (Formerly Quest Bridgewater)
Location: Australia > Queensland > Brisbane Region > Brisbane
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 62 B&Bs / Inns in Brisbane
Price Range: $98 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bridgewater Apartments 4*
Number of rooms: 80
Official Description (provided by the hotel):
Apartment style accommodation close to the Brisbane CBD ... more   less 
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Also Known As:
Quest Bridgewater Brisbane
Quest Bridgewater Hotel Brisbane

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