We had stayed at these apartments once before about three years ago, and it was fine back then as a Quest franchise. As I was told in no uncertain terms this time, the apartments are no longer Quest, as " they had too many rules". After staying there recently cleanliness and serviceability are probably two they have given away.
The check in process this time was fine, friendly and no problems.
The parking is really tight and although we have a big people mover, it took quite a bit of negotiating to get into a spot.
First the good, the view from the balcony was amazing, over the Brisbane river and story bridge. The balcony is roomy, has table and chairs and is a great way to spend the end of the day.
The room was the major issue.
They are worn out, in serious need of a refurb.
There was a hole in the wall of the unit which had just had a piece of wood nailed over. There was one air conditioner in the main living room, which struggled to cool that room, with no chance of reaching the rest of the apartment. The bedrooms aren't air conditioned, are aged and tacky.
There are not TVs in any of the bedrooms, the main bedroom had a weird cupboard where the entire back of it had been smashed in.
There is a two sweater and three sweater lounge, however the frame of the two sweater lounge was broken, and you sank deep into the lounge and could feel the broken frame through the cushion which was uncomfortable.
There is a laundry, but you can't lift the lid of the washing machine without disconnecting the power for the dryer, as it is in the way.
The bed in the main bedroom was closer to a double than a queen.
The front door stuck and needed to be pulled shut, if not it stayed ajar, which on the first day there resulted in some random guy wandering into our living room. The front door composes a door knob and a deadlock, which is complicated if you don't have both hands free when trying to enter or leave.
The free wireless provided is a modem, which you hook up yourself, except the power cord is on one side of the kitchen and the phone jack on the other side, which means there is a cable extending across the kitchen bench to get intermittent wireless access.
Saw a maid who dropped towels in our room on day three, didn't make any beds or take the old towels, just dropped fresh ones, I guess we should be thankful for small services.
Now in summary, it may have been that we just got unlucky and got a dodgy apartment, but I can only write about what I saw. I understand that many of these apartments are privately owned and managed by the body corporate, but if this is the case, REFURB this one, or offer it at a cheaper rate, because it is more three than four star.
Overall these apartments are in a great location, but are tired, in need of a refurb, and I wouldn't waste my money, when there are many better options around the area.
- Official Description (provided by the hotel):
- Apartment style accommodation close to the Brisbane CBD ... more less
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- Also Known As:
- Quest Bridgewater Brisbane
- Quest Bridgewater Hotel Brisbane