I stayed in this hotel for 3 nights . It was recommended as reasonably priced accommodation for a conference held nearby ( Novotel). Several of my group asked for early checkin but this wasnt possible. Then on returning from dinner on the second night 2 of us were locked out of our rooms. The night desk person then told me I hadnt paid my bill and wouldnt re activate my room key until I did. He was not apologetic when I complained and neither was the desk person I spoke to about it the next day. On the morning I checked out I expressed my anoyance again and finally I was told my credit card should have been recorded at checkin. I explained that in fact I had offered to do this but was told it was not necessary.
Apart from this the breakfast was very ordinary, the room very small and in my view overpriced.
Suggest much better staff training in processes and customer service is needed.
- Official Description (provided by the hotel):
- George Williams Hotel has undergone an extensive, $2.5 million dollar refurbishment of all 103 room. Offering visitors to Brisbane an affordable contemporary accommodation. Located in the heart of the Brisbane CBD (Central Business District), George Williams Hotel is just a 5-minute walk to Roma Street Train Station, Treasury Casino and the shops and boutiques of the famous Queen Street Mall. George Williams Hotel is a 15-minute walk from Southbank Parklands which features the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and QLD Museum. Suncorp Stadium is also just a 15-minute walk away. All rooms at George Williams Hotel include TV and en suite bathrooms. Each room is equipped with a work desk, refrigerator and tea and coffee making facilities. Reception is open 24 hours. The hotel offers daily breakfast packages, available 7 days a week. The on-site restaurant, 325 on George, offers casual indoor and outdoor dining, and features a variety of international dishes. Guests can enjoy a wide selection of beers and wines at the bar. ... more less
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- Also Known As:
- George Williams Brisbane