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“Would go back”

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Best Western Astor Metropole Hotel & Apartments
Ranked #125 of 157 Hotels in Brisbane
Christchurch
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Would go back”
Reviewed June 20, 2007

It was only after my wife had booked us into this Hotel that I managed to look it up on this website, and to say I was concerned would be an understatement. That said, in light of past experience where we found things different to how some people painted it on this site, we decided to contiue with the booking.

We booked a club apartment 4.5* - queen, about 6 weeks prior to our arrival there.

We arrived early, and was asked if it would be OK if we came back later. We left our hire car there, and returned at about 4 pm.

The room was on the top floor, with lovely views over the city (north and west) Very clean, modern, maybe a little small, but as we were there for only one night, more than enough.

The room service was fast, good, and we enjoyed dinner on the balcony.

All in all - a very pleasant stay, and would go back again, as the location is very central. The staff very pleasent and helpfull.

Maril

  • Liked — Location
  • Disliked — Nothing
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maril2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Aussie around the globe
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 12, 2007

We stayed in the 4.5 star "tower" part of this hotel. First impressions were that the room and hotel were clean and staff actually quite friendly, however, this definitely is not a 4.5 star property.

Rooms are quite a generous size, bed was advertised as a King but was in-fact a Queen. Furnishings are some-what dated and basic and parking can be a challenge as there is no guaranteed parking space in the hotel.

I think some of the previous comments are a little harsh. Providing you don't pay full price for the room, it's not a bad option. Location is central and that's one of the most important considerations in any city stay.

  • Liked — Great central location
  • Disliked — Doesn't live up to 4.5 star rating
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 2traveltheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 26, 2007

I also agree with Puntrd. I found this hotel Very clean and the staff very very helpful. It is a great location so close to the CBD with super easy access to get to and, to get from to all activities.
The rooms are very clean and large and I do admit it is not a 4 star hotel more like 3 star. For the price it was a superb hotel and I would not hesitate to stay there again.. I would also recommend the Astor Metropole to others.

  • Liked — Location
  • Disliked — nothing really
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank tr1pper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barwon Heads, Australia
Level Contributor
92 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed May 9, 2007

A lot of whingers here it seems. I booked this place for $90 a night and was extremely surprised at how good the quality of accommodation was. Let's face it folks, a 3 to 3½ star place isn''t going to have butler service and high tea in the afternoon is it? My room was large, the bathroom was spotlessly clean, the fridge worked a treat and the TV had Foxtel channels. The balcony was spacious and the bed was comfortable. The location was very good, only a five-minute walk into the CBD and a 20-minute walk to Lang Park to see the Storm beat the Broncos (yeah!). Really, for $89 a night it exceeded my expectations, but then again my expectations are obviously lower than others on here ;-)

  • Liked — location, price, cleanliness, great value, friendly reception
  • Disliked — nothing, great place to stay
  • Stayed April 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank puntrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
145 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 21, 2007

We would not have stayed here if all other hotels were booked out. A so-called 3/4 star hotel! The rooms were an absolute disgrace ie; heavily stained carpet, ripped pillow cases, stained sheets, hairs in bed, flaky ceiling, scuffed paint work, holes in bathroom floor tiles, rickety cupboards, dusty and rusty fridge etc. This was all compounded wth the late night road works that stared at 8pm and went onto mid-night, as well as being back at it the next day! The hotel was informed but neglected to inform guests. An email to complain to management was ignored and she refused to see us. (Best Western head office couldnt even get the hotel to contact us on their request and they ended up apologising on Astor Metropoles behalf!) Other guests were heard complaining numerous times about a long list of problems. Staff unable to deal with this. We were told, "Well what do you expect for 80 dollars"!
We don't expect the Ritz but we do know that lack of cleanliness and rude staff are not 4 star! This hotel is a shambles and needs to be pulled down to start all over again. I can't believe Best Western lets them use their name.I would be ashamed!

  • Liked — nothing
  • Disliked — everything
  • Stayed May 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank okim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brisbane hotels

Bolton, Lancashire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 6, 2007

We found the hotel in a travel book and booked on line - no problem.

The hotel was well placed and central. It consists of an old building and a new tower block. We booked a deluxe room with a balcony in the old building, thinking this would have character. No character and not deluxe. The room was a good size with a sink and fridge. The balcony was OK, but over looked the main road. We would describe the room as tired and in need of modernisation. The en- suite bathroom consisted of toilet, sink and shower and was a good size. However, whilst the shower was in full working order, there was only a trickle of water.

The roof top pool is very small and did not look appealing. Staff helpful and polite, room was cleaned daily, but we did notice some dirty plates left outside a room for two days.

Overall, OK for a short cheap stay in Brisbane.

  • Liked — Location
  • Disliked — THe shower in the room
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Pam80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 3, 2006

You thought Basil Fawlty ran a comedy club, this took the biscuit. Where do I start?

Incompetent staff (I was told I could access my car 24 hours only to be told at 6.30am the next morning I'd have to wait until a second member of staff started work at 7am to be let out!), run down, phone in room didn't work, hot water in 5 minutes, no hotel information in room and VERY VERY noisy. so much so that we left at 6.30am the next morning.

Do not stay here. The only thing it's got going for it is proximity to the city centre but I'm sure there are others around.

Sydney, Australia.

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
5 Thank Ouzo_Lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Astor Metropole Hotel & Apartments

Property: Best Western Astor Metropole Hotel & Apartments
Address: 193-197 Wickham Tce, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Astor Metropole Hotel & Apartments 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Best Western Brisbane

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