Would never wish this place on anyone. Stayed at this motel for work in Sep06. Outside appearance is deceiving. Rude staff phoned me 30 mins before I arrived (at 6.30pm) to ask if two members of our group (4 professional colleagues) would mind sharing a room, despite receiving confirmation of all 4 room bookings the week before. When we said we didn't want to share, the VERY RUDE employee huffed 'That's fine. Someone else will just have to go without because of you'. When we arrived the desk staff were extremely rude and unhelpful. We were booked in to the 4 star (laughable) tower apartments and the rooms were shabby (carpet fraying in the doorway and stains on the carpet) and poorly maintained (holes in the wall and roof, no remote for the TV, aircon didn't work). Despite being confirmed for 4 single rooms with queen sized beds, one member of the party was put in a room with two single beds. When this was brought to the attention of staff they grumbled and moved the person to a room with a queen. When talking to other guests in the elevator, all commented on the rudeness of staff so we know it wasn't just us. Overall a most unpleasant experience!
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- Also Known As:
- Best Western Brisbane