We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Astor Metropole Hotel & Apartments
Ranked #125 of 157 Hotels in Brisbane
Canberra
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bed Bugs!!!”
Reviewed August 23, 2013

I've stayed at this hotel plenty of times in past years for business and found it to be quite comfortable, well situated and good value. But I had my first-ever encounter with bed bugs on Thursday night. It wasn't a pleasant experience!

The duty manager upgraded me to a better room, which thankfully didn't have any uninvited guests. But going by previous reviews and the flat response from the desk when reporting the problem and when checking out, I'm not sure if I'll be staying there again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

485 reviews from our community

Traveler rating
    66
    114
    112
    63
    130
See reviews for
79
144
71
112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
1 review
Reviewed August 18, 2013 via mobile

I have been staying at this hotel for business over the last 4 years when in Brisbane.there has been extensive renovations to the lobby and other areas.l have been content with the meals when l have dined in.It is always a delight to be welcomed by Navi and Alistar at the reception desk and Ganesh in the dining,who always are attentive to any request in an manner that is both professional and friendly manner
The location is great for a short walk to the mall,and a tad further for the gardens by the river
My home away from home

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
158 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 28, 2013

We paid just under $150.00 a night for a triple room which consisted of a double bed and a couch that had been made into a single bed. Fully self-contained. The room was clean & tidy. Management was friendly. Parking is $9.00 per day in a stacking based system, the only drama we had was waiting for an attendant to allow us access to the vehicle when we needed it. Very close to everything, would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobalRunaways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 28, 2013 via mobile

Very stock standard, small rooms... Non Australian staff and cleaners.... However good distance to main queen street mall.. Only about 1km...... Recommended for a short stay... Easy and convienent to cbd.........

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whymel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 25, 2013

Upon arrival the lobby area looked very nice indeed but when we were shown to our room - blaah! It was very tired & looked like there had been some attempt at giving the place a "spring clean" with a lick of paint but really it was shabby. The fixtures in the bathroom were very industrial types like the large toilet roll dispenser & liquid hand wash dispenser. The hand towel holder was broken & kept falling off the wall. Cleanliness left something to be desired as the bathroom floor had pubes in the corners.
When I booked I was told we would receive a free bottle of Champagne but had to ask & was told we could only have a bottle of wine free when we ordered a meal in the hotel cafe.
This "hotel" is in a great central location & is reasonably priced so if you don't mind the low standard - fine.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trevor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brisbane hotels

Singapore, Singapore
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 24, 2013

The room was quite literally filthy and the floor of the apartment was covered in a film of dust as was the bedside table, kitchenette table and television. Wardrobe, safe, and telephone were all unusable due to being dirt or broken. We immediately reported our issues to the front desk. Again little effort went into cleaning the room and it was still disgusting, this was completely unacceptable and again I complained to the front desk. I was told there was nothing that could be done at this time however tomorrow we would be upgraded (which was never given).

Communication between guest, front desk staff and management was non-existent. Our complaints went on for several days and were acknowledged by a free breakfast which I would never have paid for as a guest (AUD 15 approx).

We checked out of the hotel on the Sunday morning. I obviously had an issue paying the full cost of the hotel seeing as it had been constant disruptions for the first two days of our rugby tour. Front desk noted that we needed to pay and management will investigate. After failing to contact me contacted them and had an email back from management who completely failed to note what complaints had been made. I am awaiting a response but assume management are too embarrassed to now discuss. Several emails have gone unanswered.

A truly embarrassing standard of hospitality however location is quite good.

Room Tip: Go somewhere nearby.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MJW1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
304 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed July 20, 2013

We stayed at this hotel for one night on our way through Brisbane. The location was quite handy not far from Roma Street Station, and of course Roma Street Parklands were nearby as well. Unfortunately we didn't get a chance to check it out that much. The exterior and lobby of the hotel seemed to be in quite good condition, and walking in, we had high hopes for our room. Unfortunately our expectations were not met. Exiting the lift on our floor, we got a fairly hefty wiff of something not dissimilar to cigarette smoke. Luckily the room was not affected. We were surprised to see that the room was fully tiled, but there was a rug in the 'living room' section to add a bit of warmth. The furniture was all very old and a bit shabby - the couch felt a bit broken when we sat on it. The fixtures and fittings were all in desperate need of an update too. I needed to fill up the bath using water from the shower as the bath tap wouldn't work. There were some things I found a little tacky, like the soap dispensers and commercial style toilet roll holder - felt more like I was using a public bathroom. The two beds they had put together to make the king bed were different heights, but it was ok as long as we both stayed on our own side. On the plus side, we both had a great sleep, didn't get much noise at all in our room, and we really enjoyed sitting out on the balcony overlooking the parklands with a drink in the evening.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zanzibar138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brisbane hotels
0.2 mi away
Mantra Terrace Hotel
Mantra Terrace Hotel
#48 of 157 in Brisbane
746 reviews
0.1 mi away
Metro Hotel Tower Mill On Wickham Terrace
0.7 mi away
Oakwood Hotel & Apartments Brisbane
Show Prices
Show Prices
Show Prices
0.2 mi away
Metropolitan Motor Inn
Metropolitan Motor Inn
#102 of 157 in Brisbane
281 reviews
0.2 mi away
Hotel Grand Chancellor Brisbane
0.1 mi away
Punthill Brisbane
Punthill Brisbane
#7 of 157 in Brisbane
610 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Astor Metropole Hotel & Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Astor Metropole Hotel & Apartments

Property: Best Western Astor Metropole Hotel & Apartments
Address: 193-197 Wickham Tce, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Astor Metropole Hotel & Apartments 3.5*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ctrip TA, Priceline, Hotwire, Travelocity, Cheap Tickets, TripOnline SA, Cancelon, Evoline ltd, HotelQuickly and HRS so you can book your Best Western Astor Metropole Hotel & Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Brisbane

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing