Booked a room for 2 adults and 2 children. Advised when we checked in at 9pm that the sofa lounge was not made up. When housekeeping turned up to make the bed 45 minutes later he handed us the sheets and asked us if we wanted him to make the bed. I took the sheets and told him that I would do it. He did not offer but asked us if we wanted to do his job....its gets better.
I then asked for 2 pillows for the bed we just made up. I was told that there were 4 in the main bedroom and we could use 2 of them. Thanks mate I know that there are 2 in the main bedroom - they are for the bed in the main bedroom. I then asked for another 2 much to his disgust.
He then returned 10 minutes later with one pillow. The classic was that he gave me the one pillow that was not even in the pillow case and then was told that there was no other pillows left in the entire hotel ??? I can understand if we were staying at a backpacker place for $30 a night. Isn't this suppose to be a 4 star hotel.
I then looked in the mini bar fridge. The 2 bottles of water had there seals broken and were obviously refilled by the prior guests. When I asked him to take them away he just looked at me. I then had to explain again that I did not want the water and that I did not wish to charged for the water.
This is the 5th time we have stayed in this hotel (3 times in the past 5 weeks for 16 nights). The last time we were here we - made our own beds, had to plea to house keeping to come back when we were not in the room (advised by them that they finished work and this was our only time to clean the room), washing machine did not work (dirty water stayed in the machine for the entire time we were there.
My advice - great location, absolutely the worst service you could imagine. Certainly not up to Accor standard. We are advantage plus members and have loyalty to the Accor brand. This hotel does not do the brand any favours.
Stay somewhere else!!!!!!!!!!!!!!
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- Also Known As:
- Sebel Suites Brisbane Hotel Brisbane
- Sebel Hotel Brisbane
- Brisbane Sebel Hotel