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“A very comfortable hotel in a great location”

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Stamford Plaza Brisbane
Ranked #28 of 168 Hotels in Brisbane
Certificate of Excellence
Reviewed October 11, 2012

The Stamford is a very comfortable, well-appointed hotel right on the Brisbane River and adjacent to the beautiful Botanic Gradens. It's just a quick walk into the heart of the city and its restaurants and shopping areas.
The rooms are an average-size and very comfortable, and always well-cleaned and serviced. Unfortunately my room reeked of cigarette smoke, which was really quite unpleasant...
Breakfast on the terrace on the morning is wonderful, with a reasonable range of food and a great view over the river.

Room Tip: Ask for a room that doesn't smell of cigarette smoke!
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  • Stayed: October 2012, traveled on business
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Thank DarrenRu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded October 23, 2012

Dear DarrenRu

We are certainly very fortunate in terms of location and it appears you were able to take full advantage of that during your stay, which is always great to hear.

We have specified smoking rooms here at the hotel, which are usually the last rooms to be offered, unless they are specifically requested. As a norm, we are quite happy to assist in changing rooms should a guest not feel comfortable in the room allocated to them, though this can be tricky should the hotel be fully booked. When you next visit, please don't hesitate to advise your Reservations Agent of any particular room requests you may have and we will do our utmost to assist.

The Brasserie is certainly a popular place for breakfast in Brisbane! I hope you were able to relax for quite a while and enjoy the meal and the view.

We wish you safe travels and look forward to having you with us again soon.

Best wishes

Charmaine Chapman

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2,549 - 2,555 of 2,873 reviews

Reviewed October 10, 2012

This visit was another family wedding and thoroughly enjoyed our stay again this time. Rooms clean, comfortable and love those soft, cotton bathrobes. Concierge staff and others in various locations were helpful, courteous, efficient and friendly - as always! Views lovely, Room Service was excellent. Buffet breakfast was relaxed and enjoyable and loved the individually cooked omelette - fantastic! Wonderful venue for our large group to get together and enjoy the wedding, the city and family and friends. We;ll be back! :)

Room Tip: We were on the 5th floor this time, overlooking the pool and the river...some family had lovely view...
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  • Stayed: October 2012, traveled with family
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Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded October 23, 2012

Dear Margaret M

Thank you for your lovely comments! It always nice to read some happy feedback, especially from a return guest!

We do hope you all had a fantastic time at the wedding and that the Bride & Groom had a wonderful day.

We look forward to seeing you for the next family event!

Best wishes

Charmaine Chapman

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Reviewed October 8, 2012 via mobile

The location is perfect, the rooms comfortable and spacious. Mold in the bathroom shower was surprising but somewhat rectified when I mentioned it to our room attendant.

Extremely disappointing is the lack of skill of the concierge desk. Young, enthusiastic and trying to be helpful, the hotel has obviously not thought that this desk was important enough to staff with qualified personnel.

While in the past, I have always done my research and known what I wanted to see and where to go, this vacation I decided to "wing it". The Two hotels we previously enjoyed in Sydney and Melbourne were amazing, recommending tours, sites and neighborhood restaurants that were fabulous. At the Stamford, the simplistic questions required their phone calling to get information. There was no follow through re leaving us room messages re reservations and change of shifts had no idea what we had booked.

This is a beautiful hotel that needs attention to staffing training to attain the rating that the hotel deserves.

  • Stayed: October 2012
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Thank TravelguruDanville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded October 23, 2012

Dear TravelguruDanville

One of our key action points at the moment is the training of our new team members and the continued appraisal of our existing staff. It is through this activity and comments such as yours, that we can hone our focus to specific areas and therefore achieve the best result.

We thank you for sharing your observations with us and we will certainly use them as part of our continued work with our team.

It does appear that overall you did enjoy your stay with us, and that were able to "get out and about" during your visit, which is wonderful.

Thank you once again for your comments. We wish you safe travels and hope to have you with us again soon, where you will be able to enjoy a true 5 star experience.

Best wishes

Charmaine Chapman

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Reviewed October 1, 2012

Very comfortable & large hotel room in a great location. Some areas showing the age of this grand hotel. Exceptional view from floor 12. Great buffet breakfast on the terrace overlooking the river. Perfect with our almost 2 year old. The valet service was excellent & made the stay very easy. They unpacked the car for us & repacked it... no small job with all the gear we took including our own portacot. A perfect weekend for a fairly discerning guest. A much more enjoyable stay than at the Sofitel, Brisbane.

Stayed: September 2012, traveled with family
2  Thank Travelswithtoddler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded October 23, 2012

Dear Travelswithtoddler1

We completely understand that travelling with toddler can often be quite the opposite of relaxing. I was therefore very happy to read that we were able to assist in creating a memorable weekend getaway.

I will certainly pass on your comments to the Concierge team so that they are aware their assistance was appreciated.

We thank you for taking time out of what I imagine is a very busy day to share comments with us!

Many thanks and we hope to see you again soon

Best wishes

Charmaine Chapman

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Reviewed September 27, 2012 via mobile

The attention to detail and perfection by the staff is outstanding. Even as a local, staying there feels like you are on holidays. Everything is catered for and everyone is made to feel special. We ordered room service as well and the steak was the nicest piece of steak I have ever eaten, it was perfectly cooked. What a wonderful stay our family had which made the weekend feel twice as long. We will be back.

  • Stayed: September 2012
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1  Thank goofy00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded September 27, 2012

Dear goofy00

Thank you so much for such lovely comments!

It is always a pleasure to read that our team has assisted in providing a memorable visit for our guests. I have copied your comments to our staff noticeboard for all to see.

Our Chef is quite chuffed too, which is always a good thing in the lead up to a busy weekend!

Thanks again for sharing your comments with us and we hope to see you again soon.

Best wishes

Charmaine Chapman

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Reviewed September 25, 2012

My wife and I stayed for two nights on this trip and it was not my intention to write another report. However I read the most recent report on trip advisor and was horrified with what was written. It appears to me that there were sour grapes as we have never experienced such incidents as was described. Our entire visit was as enjoyable as the last visit and we would certainly visit again. The staff were courtious and acted in a professional and polite manner. The meals were excellent and well presented and small delays at breakfast were I guess due to a particularly large number of people wishing to lie in and go to breakfast as late as possibly. The cleanliness of the hotel was very acceptable and the very large number of guests made no difference. The room was great and we are very disappointed to read such a review on this venue. Please do look at the previous reviews and access the venue with the respect that it deserves. This review is my own feelings and I have not been solicited to respond. I just like reviews to be fair as I do value their contents.

Room Tip: Try to get a room at the top.
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  • Stayed: September 2012, traveled as a couple
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2  Thank densmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded September 25, 2012

Dear densmi

Thank you for your lovely comments regarding your recent stay with us. Our guest feedback is extremely important to us, and no more so than our returning guests.

We are moving in to the busiest time of year for the hotel, expecting a full booked hotel and restaurants right through until Christmas. In saying that, it is of course our daily goal that we take care of each individual guest and address all their needs during their stay. It is only with communication with our guests that we are truly able to achieve this.

We thank you once again. If there is anything we can assist with during your next visit, please don't hesitate to contact any of our team who will be more than happy to help.

Best wishes

Charmaine Chapman

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Reviewed September 24, 2012

I stay at the Stamford Plaza Brisbane 2 or 3 times per year. This is inconjunction with business functions I organise. The SPB Functions Co-ordinator and staff are always able to meet my needs regarding function room and menu. Function menus are extensive and difficult to choose from the variety available. All guests continue to rave about the food selections after our function. Function staff are friendly and helpful to ensure everything runs smoothly. VIP guests are well looked after by efficient and knowledgeable Security staff. I have stayed in both Superior Room and Junior Suite. Both are well appointed with lovely views of the river. SPB has recently been refurbished and maintains its classic look and feel.

Room Tip: All rooms are excellent - if you need more room choose a Junior Suite.
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  • Stayed: August 2012, traveled on business
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmaine_SPB, Guest Relations Manager at Stamford Plaza Brisbane, responded to this reviewResponded February 28, 2013

Dear Karen H

It is always great to hear from our returning guests. This certainly assists us in ensuring that we are maintaining our standards.

We are planning more works on the hotel down the track, including a refurbished Brasserie as well as refurbed and additional conference space. We are looking forward to the development and can't wait to share it with our guests.

Until you are next with us, we wish you safe travels.

Best wishes

Charmaine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Brisbane

Address: Cnr Edward & Margaret Sts, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Brisbane
#14 Romantic Hotel in Brisbane
#23 Family Hotel in Brisbane
#28 Luxury Hotel in Brisbane
Price Range: $141 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stamford Plaza Brisbane 5*
Number of rooms: 252
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Also Known As:
Stamford Plaza Brisbane Hotel Brisbane
Stamford Plaza Hotel Brisbane
Brisbane Stamford Plaza Hotel

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