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“A really clean room”

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Sofitel Brisbane Central
Ranked #29 of 159 Hotels in Brisbane
Certificate of Excellence
Kingston, Jamaica
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A really clean room”
Reviewed November 29, 2010

A really nice hotel in a good central location in Brisbane. The room was really clean and sterile and not a thread out of place. The view from the room was not the most beautiful view I have had. Breakfast was excellent but somewhat expensive at $Aus49. The room was nice but did not have that wow factor. The bed was kingsize and very comfortable but I could not get the balance right between too cold and too warm. The staff are very helpful and polite.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank behanjjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (520)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane
2 reviews
Reviewed November 29, 2010

The hotel overall was good, but the parking at $40.00 a night is too expensive.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, Manager at Sofitel Brisbane Central, responded to this review, December 6, 2010
Bonjour,

Thank you for taking the time to tell us about your experience at the Sofitel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beaudesert
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 29, 2010

The room was nice, modern and bed very comfortable. Only down point was the room service experience - long wait one time, wrong drinks next time, staff unfamiliar with menu item (asked me what it was and how to serve it!!). Reception and concierge staff on the other hand were fabulous.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank challeeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, Manager at Sofitel Brisbane Central, responded to this review, December 6, 2010
Bonjour,

Thank you for taking the time to tell us about your experience at the Sofitel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I was disappointed to hear about your Room Service experience and assure you this situation is being investigated.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 29, 2010

Service and venue was good however for the cost per night, the room was only average, there is similar accomodation at a much cheaper price in the CBD

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 28, 2010

Fantastic stay.
5 star accommodation, will stay there again each time we are in Brisbane.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#29 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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