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“Good hotel, location” 4 of 5 bubbles
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
Ranked #26 of 162 Hotels in Brisbane
Certificate of Excellence
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3,918 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (497)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Brisbane, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 21, 2013

We got a pretty good deal on Wotif for a couple of nights one weekend. Check in was friendly and efficient, I mentioned that an upgrade would be nice and we were given one. Our first thought when we entered the room was that if it was an upgrade we were really glad not to be in the original room! I would not have been happy to have paid full price, I assume people who do get better rooms. The room was small and smelt musty, the bathroom was tiny without a separate shower and a hair left in the bath. Finally, the room wasn't made up after our first night despite our being out for the whole morning. On the plus side the bed was fantastically comfortable, the view nice, location great for the city shops and restaurants, and the service in the bar excellent.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HNabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, November 24, 2013
Dear HNabu

Thank you for taking the time to write a review following your recent stay with us.

Whilst we do value the gift of feedback I was disappointed to read about the Housekeeping issues with your room and apologize for any inconvenience caused.

Thanks again for your review and I hope to welcome you back again in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

Stayed here on Business in September 2013 and was pleasently surprised by the warm staff. level of service, generous size of rooms (upgrade).

Nice bar and good business meeting venue. Although they charge $400 for a projector screen for 4 hours which was a little steep considering we have a few employees booked into the hotel already.

Very pricey but you get what you pay for.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Risktrader1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, November 20, 2013
Dear Risktrader1982

Thank you for taking the time to write a review following your stay with us in September for business.

The hotel values the gift of feedback, both positive and constructive and I will share your comments with our AV Supplier.

Thanks again for your feedback.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

I stayed here on a short work-trip and wanted to try this hotel to compare it with the other 5-star hotels in Brisbane. I'm trying sticking to Accor hotels this year, which was the main reason I picked this hotel.

The hotel is located very centrally - not sure if it's necessarily the best location as all the other 5-star hotels are located on the river. The Sofitel is certainly the closest to the CBD (city centre) but I imagine most people come to Brisbane on holiday.

The hotel is in fact a refurbished Sheraton, and Sofitel have done a great job. Check-in is very professional and efficient and quick. The room itself is fine - it's not fantastic but to be honest neither are any of the rooms at any of the other 5-star hotels in Brisbane. The Sofitel does, though, have a great gym - on the top floor with good equipment and great views.

Breakfast is fantastic - a massive choice, great coffee and wonderful service.

My only complaint is to do with the loyalty program. This hotel, because it's privately owned, has opted out of the frequent traveller program. This means that you don't get any miles - and most of all no perks - no free upgrade to suites, no free breakfast and no free internet.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SPG_JJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, November 20, 2013
Dear SPG_JJ

I appreciate you taking the time to write a review following your recent stay with us.

The hotel is currently not part of the Le Club Points program and I apologize if you were not made aware of this at the time of making your reservation. We are able to provide Qantas Frequent Flyer points and should this prove to be an alternative for you then please let us know and we will allocate points.

Thank you for taking the time to write a review and I hope that we get the opportunity to welcome you back should you visit Brisbane again.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#26 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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