I've stayed in this hotel many times and always rated it Brisbanes' best. However on my most recent visit with my daughter and son, I've decided to submit a review, due to a change of heart. The reception/check in staff frankly, lack the class and professionalism one has a right to expect in a 5 star hotel. Next comes guest relations (calling from my room)... who take far to long to answer the phone or don't answer at all, when they do, they are presumptuous, rude, snide and unhelpful. A request for a cot, made upon booking the room, was ignored, necessitating a call to guest relations once in our room. What was sent up almost 15 minutes later, was a hard board and blanket, plus port-a-cot. I phoned back, and asked why a mattress had not been provided and was told I had one... which I didn't! No solution, just attitude and talking down their nose to customers. Choosing to dine in and enjoy the seafood buffet, we arrived 2 minutes before our reservation (first time slot of the evening), only to be told to go away and come back in a few moments... despite staff being in the restaurant and tables set. 2 minutes late and this is what they insisted, despite my having a baby in my arms! This hotel promotes itself as upper class 5 star, on the surface, but it is not backed up by 5 star service.
- Official Description (provided by the hotel):
- Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more less
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- Also Known As:
- Sofitel Brisbane Central Hotel Brisbane
- Accor Brisbane Central
- Brisbane Sofitel