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“Girls Gone Wild” 4 of 5 bubbles
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
Ranked #26 of 162 Hotels in Brisbane
Certificate of Excellence
Queensland, Australia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Girls Gone Wild”
4 of 5 bubbles Reviewed August 11, 2013

Ok, strange tittle for a review, I know. But let me explain. First of all, there are many positives with this hotel and I have stayed before and reviewed it positively. It has a great club lounge with wonderful staff and very good nibbles and pre-dinner drink selection and the breakfast in the club lounge is also very good. The club room we stayed in was quite small and the décor was a bit daggy in places but overall, still deserves its five star rating and the location is excellent for both business travellers and for pleasure seekers. Bed is very very comfortable and cleanliness standard was very high.

Now, to the title of the review and my issue that caused me to rate the hotel very good, rather than excellent. For some inexplicable reason, the Sofitel brand, (which tries very very hard to present itself as the ultimate in Parisian chic, even having the Aussie staff greet you with "bonjour" on every occasion) has aligned itself with the Girls Gone Wild channel. Now, I have no problem at all with hotels having an R rated adults only selection; to each their own, but in this hotel, as soon as you turn on your TV and start looking at the menu, there is a Girls Gone Wild icon right after the movie "New Releases" icon. Why is not hidden under the R rated icon so that parents don't have to explain to young children what Girls Gone Wild is all about? Also, the Sofitel management must know that the founder of Girls Gone Wild is heading to jail for assaulting women. Why, as a female traveller, do you have to look at a beyond tacky GGW icon every time you turn on the tv ? What if the icon was for say, Great Woman of the 21st Century or The Greatest Female Athletes of All Time. Imagine how much more enjoyable for myself and my young daughter to see that option every time we turned on the TV.

Have some respect for your female clientele, Sofitel, and put the GGW option icon hidden away under the R rated icon. That is, if you must continue to support a known, criminal abuser of women. Very tacky. It probably doesn't bother any one other traveller except me, so in actual fact, this hotel is an excellent choice for business or holiday makers, I just had to have my say.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mishandcait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 18, 2013
Bonjour Mishandcait

Thank you for taking the time to provide us with your feedback following your recent stay. It is always a pleasure to receive feedback both positive and constructive.

You have raised a valid point regarding the in-house movies and we are certainly investigating into this matter further.

Thank you once again for your feedback and we hope to welcome you and your family back to the hotel again in the near future.


Yours Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,915 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

Great location with access from the train station yet noisy.
We were located on the 25th floor and could hear car traffic from Ann St below and train noise .
Sadly the buffet restaurant was fully booked , would recommend booking the evening meal at the time of your hotel booking.
Breakfast was delicious yet very very busy with a huge delay gaining access to the restaurant
Overall NOT value for money

  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 18, 2013
Bonjour susan r

I appreciate you taking the time to write a review following your recent stay with us.

I was disappointed to read your comments regarding the traffic and rail noise that you heard in your room and apologize for any inconvenience caused.

Thank you for providing us with your feedback and I hope to welcome you back soon.

Kind regards

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
western australia
Level Contributor
221 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
3 of 5 bubbles Reviewed August 10, 2013

Had a room on 25 th floor. I believe this is a renovated room. Nice view.
Positives- front desk service was exemplerary, pillows, really comfortable bed, nice citrus toiletries, proximity to the cbd and river/botanical gardens.
Negatives- really expensive in room wifi, I agree with previous reviewer that it is so redundant to be charging for this service. You can access free wifi in the lobby. Aircon took over a day to get the room at a cooler temperature.
Overall good stay. Had a breakfast one morning which was nice. Would return for the right price.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 18, 2013
Bonjour gillg

Thank you for your comments following your visit to Sofitel Brisbane Central

I was pleased to read your comments regarding the hotel’s central location and close proximity to both Central Station and the Brisbane CBD and also that you found the front desk service to be exemplary. Unfortunately in Australia the cost for providing wi-fi is a lot higher than in other countries and we provide this service for our guests at the best possible prices available.
.
Thank you again for your feedback.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

From the moment you arrive here the service is impeccable! We stayed three nights and updated to Club Sofitel – definitely worth the extra. The staff in the Club area were so helpful, I have some dietary issues and they organized gluten free bread and even baked gluten free friands for me. If you are catching the train from the airport, the hotel is above Central Station – perfect! I would certainly recommend this hotel if you are coming to Brisbane.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AussieTravels64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 18, 2013
Bonjour AussieTravels64

I was pleased to read your comments following your recent stay at the hotel and delighted that enjoyed your upgrade to one of our Club rooms.

I also appreciate your comments regarding the personalised service that our Ambassadors offered to you and that we were able to assist you with your special dietary requirements.

Thank you for taking the time to provide us with your feedback.

Yours Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 9, 2013

Overall this is a really smart, well located hotel with great service and an awesome breakfast. It is not cheap, but it is a top-class hotel and you would not expect it to offer bargain prices.

The one massive problem with this hotel is the internet. First it charges $29 a day and then it limits the capacity with extra charges if you over. Somehow doing a few emails and reading some web pages sent me way over for both days I was there - and to give them their due the reception staff did wave the extra charges when I complained. But the point is that hotels of this caliber need to get with the real world and stop charging a spurious amount for internet connection. They don't charge for hot water or electricity and in this day and age they should not charge for the Internet.

If you are planning to stay here I would definitely bring along a 3G dongle.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julian_Tanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 18, 2013
Bonjour Julian_Tanner

Thank you for taking the time to provide us with feedback following your recent visit to the hotel, it is always good to receive feedback both positive and constructive.

It was pleasing to note that you enjoyed the hotel’s central location and our wonderful breakfast in Thyme restaurant. Unfortunately in Australia the cost for providing wi-fi is a lot higher than in other countries and we provide this service for our guests at the best possible prices available

Thank you once again for providing us with your feedback.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 7, 2013

The Sofitel Brisbane looks great, nice pool, lobby, rooms & facilities but the prices are outrages.

I recently stayed here and the room rates are average and to Brisbane standard but all other prices are over the top. Internet (still charged like many other outdated properties) is around $29.00 a day! Breakfast $39/$49 depending on the day, parking $50+, buffet dinner $98!!!. Its a good and comfortable place to stay if you are going out for meals but then it defeats the purpose of staying at the hotel as you could stay at cheaper properties and walk from there.

I last stayed here a year or so ago and check in/out was a bit slow as always but this is a big property. When you are talking to a staff member they are always friendly a helpful.

Not going to comment on the bonjour greeting as I can tell most staff don't feel comfortable saying it.

  • Stayed August 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JohnjB79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 8, 2013
Dear JohnjB79

Thank you for taking the time to provide us with feedback following your recent visit to the hotel, it is always good to receive feedback both positive and constructive.

It was pleasing to note that you enjoyed the hotel’s central location and close proximity to the CBD and also that you found the rooms to be quiet and well appointed.

Thank you once again to provide us with your feedback.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

Being over in Brisbane for work it was fantastic to stay at such a wonderful hotel.
I have not stayed anywhere that the staff were so proactive to help their guests.
A prime example of this was late on Sunday evening, I had left my iphone cable in
the center console of my hire car, when I called down to reception they were very
understanding and I had the cable delivered to my room in less then 10 minutes.

Every time I stay in Brisbane there will be no hesitation in my mind, I will be staying at the sofitel>

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 8, 2013
Dear MatthewB

Thank you for taking the time to share your recent experience at Sofitel Brisbane Central. I was pleased to learn that you enjoyed your stay with us and appreciate your feedback about our staff.

We look forward to welcoming you back to Sofitel Brisbane Central.

Yours Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#26 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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