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“Fantastic Location,Friendly Staff”

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Sofitel Brisbane Central
Ranked #28 of 159 Hotels in Brisbane
Certificate of Excellence
Level 2 Contributor
6 reviews
5 hotel reviews
“Fantastic Location,Friendly Staff”
Reviewed August 20, 2012

Great location,central you can walk to queen street mall,the treasury,across the bridge to the museum. Situated below it is central station,so we just walked down past the lobby,down a couple of escalators and jumped on a train to watch a footy match. So quick and easy!!
All staff from valet ,porter bell,front desk,restaurant,room service and cleaning were very gracious and happy.
This hotel is very busy,sophisticated,but exudes a beautiful charm that makes you feel very comfortable. Rooms were very clean and of course my favorite is the Sofitel bed!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mareearoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 21, 2012
Bonjour!

Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel.

I was pleased to read that you your stay and the hotel's close proximity to the city and also the Musuem at South Brisbane.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, Australia
Level 5 Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 20, 2012

I recently stayed here on a Friday night with my sons and we stayed in Club rooms on the top floors. From check in to check out our experience was nothing short of amazing. The rooms were well appointed with fantastic beds and pillows and the club facilities were nothing short of amazing. My sons, both in their 20's, thought it was outstanding. I'll have to bring my wife next time!

Room Tip: Go for the club room, they cost a little more but they are well worth it.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 21, 2012
Bonjour!

Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel.

I was pleased to read that you and your sons enjoyed your at the hotel, and in particular our wonderful beds!

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 19, 2012

Check in was easy, professional and friendly, however the 'upgraded' room was just ok. The room lacks warmth and that overall 5 star plushness you expect from a quality hotel. There were no pictures on the wall other than a small print hung over the toilet and the bathrooms could do with a bit of an upgrade, chipped basin and tired, worn looking bathroom amenities. The Roger and Gallet products were a nice touch though. We returned from our day out at 4pm to find our room had not been made up - it's just not what you need or expect when you are tired and wantto relax. To Sofitel's credit, it was fixed up pretty quickly.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophisticant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 21, 2012
Bonjour!

Thank you for taking time to provide feedback following your recent visit to Sofitel Brisbane Central. I was disappointed to learn that your room was not serviced prior to 4pm and I apologise for any inconvenience caused.

With regards to your comments regarding our rooms, I can advise that we have just commenced a refurbishment of all of our guest rooms and corridors and hope to have this work completed by early next year.

Thank you for sharing your experience and we hope to welcome you back to the hotel in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 18, 2012

We decided to stay at the Sofitel because we were arriving into Brisbane Airport and wanted somewhere to stay that was easy to get to from the airport. It was all so easy. We hopped on a train at the airport and 20 minutes later were in our room. The hotel is located on top of Central Station right in the heart of Brisbane. We also needed to go to the Brisbane show the next morning so again we just caught a train to the Exhibition centre. Incredibly easy but also a wonderfully comfortable hotel not to mention the very friendly staff. A great stay but we were probably lucky to have been upgraded to a room quite high up as there was absolutely no noise. Sadly we didn't have the opportunity to eat at the hotel as we were out with friends all the time but hopefully next visit.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 21, 2012
Bonjour!

Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel.

I was pleased to read that you enjoyed your first stay at the hotel and also our convenient location above Central Station meant an easy trip for you from the airport to the hotel and also to attend the Ekka!

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2012

I stayed at the Sofitel Brisbane on 4/5 August. We used Sofitel due to its central location and the excellent rate we got through Wotif. Check in was slow due to a lack of staff, but efficient and pleasant when you get to the counter. Also received a free upgrade which helped ease the annoyance at the slow process.

Room was of a reasonable size, clean and well presented. Not overly large, but sufficient for a short stay when there was no intention of spending a lot of time in the room.

Had breakfast in the restaurant on Sunday morning, and while very good, with an abundant spread of options, pretty pricey at $49, and probably not great value. Have had better breakfasts at The Windsor for considerably less. We did not eat in house at any other stage. Bar prices were reasonably, but a 10:00 close on Saturday night is a bit rich, particularly when it was put in a very matter of fact statement, last one, we are closing.
No need to mention wi-fi, it is the same as everywhere else!!!! Which is why I carry my own now
On Friday evening I decided to have a drink from the mini bar(Cointreau). There was half a tray of small ice cubes in the fridge which I put into a glass, and added the drink, only to find it was water!!!!(wonder how often that happens). I was assured I would not be charged for it. Tried again on Sat night, pretty sure that it would not be water this time. New tray of ice cubes in fridge, of which I used half. Quite enjoyed it as well.

On checkout I was reassured that I would not be charged for my glass of iced water. To say the least I was surprised to see it on the itemised Tax Invoice that I received a week later, but I had to literally pick myself up off the floor when I looked further t this invoice, I had been charged $2 TWICE for ice. Here we have a hotel that can command $400+ for a standard room(was not paying that sort of money myself), and then gouges the customer $4 for a dozen ice cubes!!!!!
Sofitel Brisbane does most things very well, but just lacks that final attention to detail that would make it a true 4.5/5 star hotel. As for the ice….well what can I say

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POOWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, August 21, 2012
Bonjour!

Thank you for taking time to provide feedback following your recent visit to Sofitel Brisbane Central. I was disappointed to read that you experienced a delay when checking in to the hotel; please accept my sincere apologies.

With regards to your comments regarding our rooms, I can advise that we have just commenced a refurbishment of all of our guest rooms and corridors and hope to have this work completed by early next year.

Thank you for sharing your experience and we hope to welcome you back to the hotel in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#28 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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