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“Sofitel Brisbane”

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Sofitel Brisbane Central
Ranked #30 of 168 Hotels in Brisbane
Certificate of Excellence
Reviewed September 14, 2011

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Len E
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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An Accor traveler
Townsville, Australia
1
Reviewed September 14, 2011

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 13, 2011

  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mary H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Sydney, Australia
1
Reviewed September 12, 2011

Sofitel in Brisbane is a great hotel once u step on to there doorstep. Greet before you either entry the hotel it self. Check in and check out very easy and quick, the rooms are comfortable especially the the beds!!! Also the guests relation service is very helpful if u need to know anything in Brisbane and ordering room service.

  • Stayed: September 2011, traveled solo
    • Value
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Picked up a pacake night on Wotif.com. Great value, room upgrade complimentary. Room service dinner was delicious. Perfect and relaxing. Wouldn't stay anywhere else for a weekend away in Brisbane. Keep up the good work Sofitel!!!!!

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lucy4810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alan p
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 12, 2011

We arrived for a weekend away and were relatively rather excited, heard only fabulous things about it.
On arrival they tried to sting us with $50 for valet, NO WAY, you have to be kidding me. I've paid less for meals that I've actually enjoyed. The valet was rude after I declined and asked where to park the car myself, which wasn't cheaper really, he told me "do a lap and park yourself then, ok". I have a holden I'm more than happy to park on the street for FREE as it was on the weekend. Check in was fast, semi-personal, but no love for the job. Wasn't feeling welcomed so far.

The room was nice was up on the 18th floor, the glass lift was pretty cool going up. Inside nice and spacious, had a nice view of the city, but we weren't there for the views. The food is ridiculously over priced in the restaurant and room service, we gave in and it was rather good but still over priced. During dinner though we didn't feel the love once again, as we were in the festive season everyone was rushing and no-one had time to just say hello, it was all hi, hi, hi, hi.
I'm not an old grandpa looking to share my life story with but a simple "how are you" makes one feel better during the stay.

Overall the stay was nice, nothing over the top, the view, the bed and the property were nice, but lack of real customer service was a big thing for me. All the ladies and gentlemen in suits seemed to good for themselves let alone to be asked a question. Didn't feel a nice vibe from the place.

  • Stayed: December 2010, traveled as a couple
    • Value
    • Sleep Quality
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    • Service
Thank livinddream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, Manager at Sofitel Brisbane Central, responded to this reviewResponded September 13, 2011

Bonjour,

Thank you for taking the time to provide your invaluable feedback, it is very much appreciated.

I was delighted to read that you had a Magnifique stay and enjoyed the hotel, however was disappointed to read you found the customer service missing.

Our ambassadors are dedicated to providing the highest quality standards to our guests. As a luxury hotel brand we provide our ambasssadors with constant training and guest awareness.

Interaction with our ambassadors are quite frequently the highlight of some of our guests stays as you will see in most of the comments on this website. I apologise that on this occassion you were not treated in the same manner as guests usually enjoy. This is certainly not a usual occurance and is on that will be investigated. Perhaps the day you were staying was on one of our busy weekends such as Fathers Day? This certainly does not justify the way you were treated, but may explain the reason for this. Rostering will certainly be looked into to ensure that during these 'busy' periods there is sufficient staffing.

Once again thank you for providing your feedback. I hope to welcome you back to the hotel soon to showcase to you our true luxury Customer service.

Merci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Brisbane
#6 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#30 Luxury Hotel in Brisbane
Price Range: $140 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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