One of the better hotels i stayed. Staff are very friendly, Hotel is neat and tidy. From concierge to front desk to restaurant to housekeeping, everyone was so friendly and made guest feel at home. The design of the hotel feels so traditional and conservatve. Room is spacious and comfortable. 3 pillows on a bed, with 2 huge cushions and a bolster. Bed was the most comfortable hotel bed i ever slept on. once you lie down, it's a good night's sleep. Near to shopping belt of Queen Street Mall and also the transport hub of Central Station. Free Wifi is a bonus! One thing lacking is the availability of TV channel options.