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“No airconditioning for the weekend”
Review of Royal Albert Hotel

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Royal Albert Hotel
Ranked #10 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed March 17, 2013

We have stayed at the Royal Albert before and think it is a good place. We stayed there again last weekend, booking in on the Friday afternoon. All was good until we went out for dinner and then returned to find our air conditioner did not work. The fan was running, but there was no chilling. We reported the problem on the Saturday morning and the staff tried a few basic checks of the system to no avail. They offered us another room, but unfortunately the room on offer was a lot smaller and did not suit us, so we stayed in the room with no air conditioning for the second night. The hotel did supply us two pedestal fans which did help. When we went to check out I was expecting an argument over the bill because of the no air conditioning, but was surprised to be told our room had been substantially discounted because of the problems. The staff were also very apologetic all weekend and really did try to help up. The rest of the weekend was fine with no complaints from our side of things. We have actually booked to stay there again in a couple of weeks.

  • Stayed: March 2013, traveled on business
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Thank johnpalmer2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear JP
Thank you for your understanding about the problem with the air conditioning. I am pleased to hear that our staff offered another room and two fans and a discount to the room rate.
I hope that you will agree that a week-end air conditioning malfunction is beyond our control and that we did do everything within our control to minimise your inconvenience.
Peter Tyrer

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523 - 529 of 633 reviews

Reviewed March 15, 2013

A nice Boutique hotel, large and comfortable room. We had a dinner at the Cafe (the Hotel entrance): good food and great coffee!
Walking distance to Queen Street Mall. We did not have to book a taxi to the Airport as there are taxi ranks right out the front that is so convenient.
Value for money.

  • Stayed: February 2013, traveled on business
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Thank Galina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear Gala
Thank you for your great comments!
I am so pleased that you had a great stay at our central location. Although our rooms are refurbished, we like to maintain a heritage feel consistent with our 100 year history.
Peter Tyrer

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Reviewed March 1, 2013

An older style building with a lot of history. Traditional decor, so not for anyone looking for something modern or funky. Rooms were large and surprisingly quiet. If I had to find a neative it would be the bed wasn't great - really soft and had a sore back each morning. Whilst there is no restautrant, there is a cafe outside, which was average - if you have time, explore the city for a better eating venue.

Room Tip: Location is great - right in the city. I was there mid week - not sure if it would still be as quiet...
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  • Stayed: February 2013, traveled on business
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Thank Succhi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear Stuart
Congratulations on our 100th review!!!
At 49 sqm even our smallest rooms are really spacious.
We will check out the beds as they are top of the range Sealy Pillow Tops, perhaps we will find a loose castor.
Yes there is no shortage of dining choices at Royal Albert Hotel. As well as our Café Mondial, our favourites are Pane e Vino and Jeremys.
Peter Tyrer

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Reviewed February 26, 2013

Just a very classy operation. From meeting the concierge to the checkout everything ran like clockwork.

The rooms are large, spacious and comfortable. The dining area and kitchen are well appointed for short stays. The living room is very well appointed without being lavish. With the art deco flourished from the original building still present which lifts the whole experience from just another hotel room into a very pleasant stay.

The beds are large and very comfortable. Wardrobe space is more than adequate.

Anyone wanting to stay in Brisbane city could do a lot worse than the Royal Albert very easily.

  • Stayed: May 2012, traveled as a couple
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Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear Paul
Thank you for your great comments, especially your intro!
“Just a very classy operation. From meeting the concierge to the checkout everything ran like clockwork.”
I am pleased you like our Art Deco. Did you notice the original exposed timber column in our foyer?
Peter Tyrer

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Reviewed February 15, 2013

After a great nights sleep on a suprisingly comfortable queen bed I realised that the traffic noise for an inner city hotel was kept outside and didnt bother us. Our stay in a 2 bedroom apartment was very comfortable. All that you need for a short or long stay is here. And the location is sensational.

  • Stayed: February 2013, traveled as a couple
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Thank Rocksolidreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear Adzpower
Thank you for your great comments!
I am so pleased that you had a great sleep on the comfy bed. All of our bedrooms are double glazed ensuring that you have tranquillity while the city life is where it belongs – in the city!
Peter Tyrer

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Reviewed February 10, 2013 via mobile

Huge spacious rooms, big comfortable beds, fantastic amenities in the room. The decor is a little dated but it's clean and roomy, super close to the queen st mall, well-priced has a fab cafe downstairs for breakfast and friendly staff. Don't stay anywhere else if you want to stay in the city!

  • Stayed: October 2012
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Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear PR
Thank you for your great comments!
At 49 sqm even our smallest rooms are really spacious.
Our location is ideal, we are just 120 paces from the epicentre of Brisbane where Albert meets Queen.
Café Mondial downstairs is popular for breakfast where you can watch the world pass by.
Peter Tyrer

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Reviewed February 8, 2013

A lovely Boutique hotel walking distance to Queen Street Mall in the City of Brisbane. Walked to see "South Pacific" at Qpac, Southbank, walked to the Casino, looked around the shops and came back to a beautiful self-contained large 1 bedroom suite. Very clean with a fantastic bed and had everything you would need. We stayed a night, but would love to stay three or four. Beautiful traditional decor, very comfortable for Business trip and also a great couples getaway. Lovely
Italian restaurant downstairs, watching everyone heading were they have to go.

Room Tip: It didn't have much of a view, but we did not mind the drapes and furniture where lovely
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  • Stayed: January 2013, traveled on business
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Thank Alicia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Albert_Hotel, General Manager at Royal Albert Hotel, responded to this reviewResponded March 31, 2013

Dear Alicia
Thank you for your great comments about our décor and cleanliness!
This is the secret! We are so central you can walk everywhere. Next time you could allow a day to walk down to the Botanical Gardens, across the Goodwill Bridge, lose yourself in Southbank for a couple of hours and head back, either via the Victoria Bridge and the Mall, or the Tank St (Kurilpa) Bridge and the Roma Street Parklands. There is a lot to do in Brisbane for 3-4 days. You are a local so keep in mind that we generally discount our rates in January.
Peter Tyrer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Albert Hotel

Address: 167 Albert St | (cnr Elizabeth St), Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Brisbane
#10 Romantic Hotel in Brisbane
#13 Family Hotel in Brisbane
#16 Business Hotel in Brisbane
Price Range: $102 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Albert Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
As the double doors of Royal Albert sweep open, you realise this is no ordinary hotel. Gone is the hustle and bustle of city life. Gone are the fumes and noise of city traffic. Inside there is tranquillity. Inside there is space and old world charm. Inside there is a friendly greeting. Royal Albert Hotel - the heart and soul of Brisbane. ... more   less 
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Also Known As:
Royal Albert Brisbane
Hotel Royal Albert

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