This was a great hotel/apartment close to the Botanic Gardens. The Reception area was lovely and the staff there were friendly and helpful.
The apartment was very nice indeed. It had a nicely furnished bedroom with a comfortable bed. The bathroom was very nice with lovely decor. The shower door does not close properly though so water does seep out onto the bathroom floor. There was adequate wardrobe space and shelving. The lounge was a good size and the balcony opened from this and the bedroom. The kitchenette was well equipped with a large fridge/freezer. There was also a small utility room. We had a problem starting the washing machine but a service engineer was up in 2 minutes and helped us out.
Continental breakfast was included and the food quality was good and fresh. Nice selection if cereals, breads, pastries and fruit with cheeses and cold meats.
This hotel deserves the 5 star rating apart from one thing that badly lets it down. The biggest problem with this hotel is the internet access. We have been travelling all over Australia and it definitely seems to be that the more you pay for accommodation the worse/most expensive the internet access is. Wifi should be free to all guests in their rooms in a 5 star hotel, but if not it should be available to purchase. Lots of people use appliances that require wifi these days. We were offered a wired broadband service in the rooms, which was available to buy but this was no good because we both had iPads. We were able to get a free 30 minute session in the lobby. It said on the ticket that it was for 30 minutes per device per day, which is appalling. We were travelling for a long time and were doing lots of interactions via the internet. Each access code for each person was different and written on pieces of paper, they expired after half an hour. Someone was presumably paid to generate all these codes and write them down. The staff were clearly embarrassed at having to do this, especially when so many smaller establishments offer it continually for free.
The manager wrote to me because of my comments in his survey and always referred to me under my husband's name despite my female name being in my email address, on the lead name of the booking and I said I was female in his survey. If he can't get that right maybe he won't be able to sort the wifi.
- Official Description (provided by the hotel):
- A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more less
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- Also Known As:
- Quay West Suites Brisbane Hotel Brisbane
- Quay West Hotel Brisbane
- Quay West Brisbane