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Quay West Suites Brisbane
Ranked #63 of 157 Hotels in Brisbane
Certificate of Excellence
kirkintilloch
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best of the best”
5 of 5 bubbles Reviewed October 15, 2013

Husband and I stayed here and where absolutely over the moon with our apartment , everything was perfect from the checking in food everything was awesome ! We are from glasgow Scotland . The fact the suites has a laundry room in each was fab meant we could do all our laundry before coming home . Great location ! Pleasant staff happy hour between 4/6 of an evening is just the best . I would also recommend a meal in the restaurant steak was brill x

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsm108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 20, 2013
Greetings from Brisbane!

We are delighted to learn that your time with us proved to be a wonderful end to your visit 'down under'. It was most pleasing that you were able to make full use of the hotel facilities whilst you were with us, and that our restaurant team continue to provide a brilliant experience.

Thanks again for your kind words.

Regards
Mat Finch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Blackwater, Queensland, Australia
1 review
4 of 5 bubbles Reviewed October 4, 2013

What a pleasant surprise Quay West Suites were. Reception staff are warm and welcoming, room was private and tasteful, Location amazing, easy 5 min walk to Queens St mall. Private balconies over looking the beautiful botanical gardens.
As a bonus ... Room service is surprisingly affordable with a 24hr menu.
We will definitely visit again. Loved it!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitzgeld5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 8, 2013
Hi Fitzgeld5,

Thank you very much for your kind words, we are very happy to learnt hat we surprised and delighted you on your first visit - it is our aim to ensure each and every guest experiences the unique, welcoming service at every encounter. We look forward to continuing to surprise you on your next visit.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 2, 2013

Excellent family stay next to the botanical gardens. one bedroom and a sitting room with a made up bed for our child. Service very good, pool a bonus, although some renovation work is needed on the pergola. We have been disappointed several times in the past with the hotel choice in Brisbane, Quay West was very quiet and central, breakfast was good and the bike hire down the road perfect for exploring the river precinct. I would recommend it.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thorn21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 3, 2013
Thanks so much for recommending Quay West Brisbane to the Trip Advisor community, it is warmly appreciated. We were delighted to learn that our spacious apartments provided for an excellent family stay and are pleased to advise we have already commenced works on a replacement pergola in time for summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2013

I stayed at the Quay West Suites in Brisbane over the weekend, and I am pleased to say I was hugely impressed.

The room we stayed in was a spacious one bedroom apartment, and had a big balcony with views of the botanic gardens. The bed was comfortable, the room itself is modern as is the kitchen and its facilities. The staff at the front desk were very helpful, could not have had better service from them. The pool and spa are beautiful and in a great spot.

Some constructive criticism for the bathroom - it could do with an update and the temperature control in the shower wasn't great.

I really enjoyed my stay here and will definitely visit again if I return to Brisbane!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jixen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 2, 2013
Dear Jixen27

Many thanks for taking the time to share your feedback following your weekend stay. I was most pleased to learn that the hotel, service and facilities impressed you. Your feedback on the bathroom appointments is also well received.

We look forward to continuing to impress you on your next visit.

Regards
Mat Finch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2013

Beautifully spacious and well appointed apartments. Ample room, lovely views. Balconies with room. Great service. I would recommend Quay West above any of the other major motels in Brisbane for comfort, service and price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 2, 2013
Hi Samantha F

It was a pleasure to see the review of your recent Quay West experience. Our team strive to provide a unique level of personalised service to match our wonderful apartments and they were delighted to receive such a compliment from you.

I hope we have the opportunity to spoil you again soon.

Regards
Mat Finch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

What a top location! We were on a brief holiday for our anniversary but this was the first time we had actually stayed in the City where we live. Although we were only a 30 minute drive from our home, this felt like a real holiday. We were on the 5th floor and had a spectacular panoramic view of the Brisbane Botanical Gardens where we were able to witness not one garden wedding but two right from our own private balcony. The central position of the Suites was within walking distance of many other city highlights South Bank Parklands, Eagle Street Wharf and the City Centre. Brisbane was also hosting the annual Festival of Brisbane so we were able take advantage of many free things to do, and walk to them! Our room was spacious and very comfortable. It also included a kitchen which we never used because of the wonderful variety of cafés and restaurants within close proximity of the building. I think the only negative aspect I found was parking. Although valet parking was a part of the service, there is a small extra charge for it and we found it more convenient to just leave the car parked there rather than take it out every day. Overall, as a 'local' I highly recommend the Quay West Suites, to any out of Towners as well as 'locals' just wanting to get away for a while without going too far. They are neat, tidy, central and modern.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gozziestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 2, 2013
Hi gozziestravels,

Thank you for choosing to celebrating your anniversary with us. Spending time as a guest in your own city often unlocks some hidden gems, and I am delighted that we fit into this category! Congratulations on your milestone and, on behalf of the team at Quay West, thanks for your kind words.

Regards
Mat Finch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallerawang, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 17, 2013

I have stayed at this hotel on a regular basis for business and always found the service excellent. Beds are extremely comfortable and the location is perfect. My only comment is, being a self contained apartment, I would like to see a couple more things added to assist - a cutting board, small baking tray and a set of sharp knives. Otherwise all good.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, October 2, 2013
Dear Helen A,

It is always nice to receive feedback from a regular visitor; we strive to provide a 'home-away-from-home' for our frequent visitors and your comments are most welcome to ensure we continue to make our apartments as comfortable as possible. Our housekeeping team are always on hand to provide additional kitchen utensils to allow you to make the most of facilities and I will ensure we have the items you mention available for your next stay.

Regards
Mat Finch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Brisbane

Property: Quay West Suites Brisbane
Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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