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“Great facilities and service”

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Quay West Suites Brisbane
Ranked #62 of 157 Hotels in Brisbane
Certificate of Excellence
Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great facilities and service”
Reviewed May 19, 2013

I stayed one night with my bf on a Saturday.
The lobby area is nice and staff are friendly.
The location is excellent - perfectly close enough walking distance to everything you need... cafes, restaurants, grocery stores, clothing stores, etc - but away from all the noise of people or traffic.
I went for a swim in the outdoor pool next morning. It's beautiful and clean. And there aren't other tall buildings closely surrounding it where sometimes people might snoop at you.
Just one thing though... we wanted to watch some DVDs but there wasn't a DVD player :(
And the in-room movies were a ludicrous $17 per movie! :0
Oh, and I guess it's a personal requirement... but I have terrible dust-mite :( and the sofa in the living area made both of us sneezy and itchy.

Room Tip: Room facing the botanic gardens :)
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Brisbane, Australia
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 18, 2013

My daughter had to change her wedding reception venue at short notice and Quay West were able to accomodate her. Turned out to be a blessing in disguise. Amanda, the events planner, ensured everything ran smoothly & the staff could not have been more helpful & friendly. Well done.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allie12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
105 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 18, 2013

I often stay in Brisbane on business, the room becomes an office. When there are 2 of us, a 2 room apartment is great, 2 bathrooms, close to the city centre and the Botanical Gardens.

All rooms are huge with a double balcony.

Love this place

Room Tip: The corner rooms are spectacular, especially on the higher floors.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B1RD1EMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed April 28, 2013

A great stay. Fabulous views across the Botanical gardens - very calm and peaceful. Service was excellent from concierge and the valets - quite unexpected too! Would stay there again and recommend it. The restaurant was tops for food too.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank marcos1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 5, 2013
Hi Marcos1962,

I was delighted to learn that you enjoyed "a great stay" at Quay West Brisbane. Our Concierge team were also delighted that they were able to provide excellent service to meet your needs.

We look forward to seeing you again when you are next in Brisbane.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2013

This is the second time staying with Quay West Suites Brisbane and both stays did not disappoint. My only complaints would be that I wish that I could stay longer to make use of the facilities, as both times I only stayed for one night and also found three long red hair strands in the bath when I was about to take a bath, but I'm not stressed about that as the apartment was very clean with exception of the hair. Good sized apartment with huge balcony and gorgeous views over the Botanical Gardens and district. It is a very pretty area. Check in & out was quick, efficient and friendly. I have found the staff to be very polite and accommodating. The furnishings were very comfortable and I find that I relax very quickly here after arrival. It is very quiet and peaceful for inner city accommodation and the internal accoustics were great also - did not hear any banging doors or any other noise whatsoever which is very rare and welcome. Love that you have full kitchen facilities if you have time to make use of them and full bathroom with separate shower and bath. The pool area is lovely although the spa was out of order, however I didn't have time to use it anyway. I'd happily rent an apartment here as a full time residence. I have no hesitation in recommending or returning again. My favourite accommodation in Brisbane to date.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 5, 2013
Hi Ally C,

I would like to thank you for taking the time to share feedback from your recent Quay West experiences - one of the best compliments we could ever receive is that it felt "like home"! I acknowledge the couple of minor issues which cropped up during your stay and am happy to report that these have been attended to, including the full refurbishment of our spa, which is now open and looking fantastic!

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2013 via mobile

We stay here all the time while in Brisbane on work. Quite expensive but the rooms are amazing.

I got upgraded last stay to a two bed suite. Amazing view from my room.

Good food in the restaurant but try coffee elsewhere.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duckymarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 5, 2013
Duckymarsh,

Receiving feedback on our 'amazing' rooms from such a regular guest is wonderful, and we sincerely thank you for your ongoing visits. We always try to surprise our returning guests with a new room or upgrade - I am sure you can imagine the views of the Bridge and River from our 2 bedroom apartments make for some spectacular sights.

See you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
144 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed April 21, 2013

Stayed with friends over the weekend who have a lease in a serviced apartment in this wonderful block. WOW!!! What a great location opposite the Botanical Gardens and within a very short walking distance to the CBD's great shopping and restaurant venues!!! The apartment has 270 degree spectacular views. Whether you have a long term lease or a night or two, you couldn't get any better than this!!!!!!

  • Stayed April 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnabelCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review, May 9, 2013
Dear AnnabelCanberra,

Thank you for sharing with Trip Advisor your recent experience at Quay West Suites Brisbane! I am so pleased to read you enjoyed the magnificent views that our location provides overlooking the Brisbane Botanic Gardens with views of the Brisbane River also.

I do hope we will have the opportunity to welcome you back when your travels next bring your through Brisbane! Be sure to contact the hotel direct for any future reservation needs.

Warm regards,

Christopher Stokoe
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Brisbane

Property: Quay West Suites Brisbane
Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#57 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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