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“My perfect home away from home”

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Quay West Suites Brisbane
Ranked #63 of 157 Hotels in Brisbane
Certificate of Excellence
Sydney, Australia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“My perfect home away from home”
Reviewed April 21, 2013

This is the second time staying with Quay West Suites Brisbane and both stays did not disappoint. My only complaints would be that I wish that I could stay longer to make use of the facilities, as both times I only stayed for one night and also found three long red hair strands in the bath when I was about to take a bath, but I'm not stressed about that as the apartment was very clean with exception of the hair. Good sized apartment with huge balcony and gorgeous views over the Botanical Gardens and district. It is a very pretty area. Check in & out was quick, efficient and friendly. I have found the staff to be very polite and accommodating. The furnishings were very comfortable and I find that I relax very quickly here after arrival. It is very quiet and peaceful for inner city accommodation and the internal accoustics were great also - did not hear any banging doors or any other noise whatsoever which is very rare and welcome. Love that you have full kitchen facilities if you have time to make use of them and full bathroom with separate shower and bath. The pool area is lovely although the spa was out of order, however I didn't have time to use it anyway. I'd happily rent an apartment here as a full time residence. I have no hesitation in recommending or returning again. My favourite accommodation in Brisbane to date.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 5, 2013
Hi Ally C,

I would like to thank you for taking the time to share feedback from your recent Quay West experiences - one of the best compliments we could ever receive is that it felt "like home"! I acknowledge the couple of minor issues which cropped up during your stay and am happy to report that these have been attended to, including the full refurbishment of our spa, which is now open and looking fantastic!

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Abu Dhabi
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2013 via mobile

We stay here all the time while in Brisbane on work. Quite expensive but the rooms are amazing.

I got upgraded last stay to a two bed suite. Amazing view from my room.

Good food in the restaurant but try coffee elsewhere.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duckymarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 5, 2013
Duckymarsh,

Receiving feedback on our 'amazing' rooms from such a regular guest is wonderful, and we sincerely thank you for your ongoing visits. We always try to surprise our returning guests with a new room or upgrade - I am sure you can imagine the views of the Bridge and River from our 2 bedroom apartments make for some spectacular sights.

See you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
143 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed April 21, 2013

Stayed with friends over the weekend who have a lease in a serviced apartment in this wonderful block. WOW!!! What a great location opposite the Botanical Gardens and within a very short walking distance to the CBD's great shopping and restaurant venues!!! The apartment has 270 degree spectacular views. Whether you have a long term lease or a night or two, you couldn't get any better than this!!!!!!

  • Stayed April 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnabelCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherStokoe, Front Office Manager at Quay West Suites Brisbane, responded to this review, May 9, 2013
Dear AnnabelCanberra,

Thank you for sharing with Trip Advisor your recent experience at Quay West Suites Brisbane! I am so pleased to read you enjoyed the magnificent views that our location provides overlooking the Brisbane Botanic Gardens with views of the Brisbane River also.

I do hope we will have the opportunity to welcome you back when your travels next bring your through Brisbane! Be sure to contact the hotel direct for any future reservation needs.

Warm regards,

Christopher Stokoe
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 16, 2013

Great location looking over the botanic gardens and the Brisbane river. Good size balcony, living space & comfy bed. Great pool area with gym and spa.Staff friendly and helpful. Walking distance to restaurants, cafes and shops.

Room Tip: Higher the floor, the better the view. I would choose a corner apartment if possible to take in the...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, May 8, 2013
Hi Sharon W,

Greetings from Quay West Brisbane. We would like to thank you for choosing to stay with us recently, and for taking the time to share your enjoyment - it is always pleasing to learn that we helped to make your time away memorable.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madeira Beach, Florida
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 7, 2013

Great location opposite botanical gardens, you can walk to the ferries, which go all along the river, or walk to the south bank or maritime museum in about 10-15 minutes.

We stayed in a one bedroom apartment on the first floor next to the pool. Very spacious, washer and dryer worked perfectly, balcony is lovely to sit on and catch some sun, it was a cheap spring queen bed which isn't the most comfortable.

Reception was very good and the valet guys are awesome, we ate lunch in the restaurant which was good and saw other people eating the afternoon tea which didn't look good value for money

Overall we enjoyed our stay and would recommend for the location

Room Tip: Higher floors have better views
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maggiemadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, April 11, 2013
Dear maggiemadbeach,

I was so pleased to see that you enjoyed your time away - we think our location is 'unbeatable' so it was nice to learn that this was one of your highlights. Thanks for your feedback on the comfort of the bed as well, this will certainly assist us in identifying our next area for upgrade.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2013

Stayed at Quay West for one night and enjoyed immensely. Had high tea in the afternoon and then stayed the night as had a function in town. The room was very nice, views spectacular and the service was great and friendly. Breakfast was also hard to fault. Will certainly return.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 793Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, April 9, 2013
Hi 793Rob,

I would like to thank you for taking the time to share your feedback - it was wonderful to hear that your time with us was memorable, and that you enjoyed both dining experiences in our restaurant. We look forward to hosting you again when next you visit Brisbane.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 1, 2013

Stayed here a few times before and love the location and the fact they are apartments. As my stays are work related I don't have a choice but was happy to stay again. However now under new management and it shows. We arrived late at night and the welcome was good and they accommodated our need to eat so late.
However after that it seemed that service was patchy. Internet connection is chargeable - ok with this as there are people living in the apartments, however we were charged twice because they had an issue and refused to refund us when we checked out. A colleague told them when she checked in that she needed to leave away early and was told No Problem as she had given 5 days notice, but when she checked out they charged her for the night she had asked to cancelled. My other colleague was charged for two breakfast each day (for him and his wife) even though they said the two were included in the price.
the management assume the customer is always wrong! Great pity so we will not be returning as a company

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janew662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mat F, General Manager at Quay West Suites Brisbane, responded to this review, April 8, 2013
Hi Janew662,

Thank you for taking the time to share a detailed summary of your return visit to Quay West Brisbane in January 2013. I was pleased to be given the opportunity to respond directly to the areas which impacted your time with us immediately following the group's departure. I trust that the resolution we achieved at that time demonstrated our commitment to resolving those areas where we failed to live up to our promise, including correcting the accounting errors you mention. I would welcome the opportunity to obtain further information which will allow us to better tailor our service approach in the future and would be happy to discuss directly.

Regards
Mat Finch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Brisbane

Property: Quay West Suites Brisbane
Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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