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“Not cusomer friendly”

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The Sebel Quay West Brisbane
Ranked #62 of 159 Hotels in Brisbane
USA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Not cusomer friendly”
Reviewed April 13, 2008

We were so disappointed by this accommodations. After reading the previous reviews we expected better. We resided at this residence which is well placed near the center for a week. Our rooms were a fair size however cleanliness was a real issue and even although we spoke with the maid, the situation did not improve.
We were surprised (not pleasantly!) when we were asked to pay almost $5 a night to use the safe in our room.
I'm afraid folks that I cannot recommend this residence.

  • Liked — Location near center of Brisbane
  • Disliked — The standard of cleanliness
  • Stayed April 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank EssLogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Sydney, Australia and Aspen, Colorado
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 24, 2008

We were spending the long Easter weekend in Brisbane, which I'd not previously visited, and I wanted a two bedroom place to share with my sister-in-law and her and my kids. Quay West definitely provided the goods.

The property can best be described as a hi-rise residence hotel, with our suite basically a small apartment. Its two best qualities are its location -- directly across from the Botanic Gardens and at the convenient edge of the CBD -- and its wraparound balconies, which allow you to wander around and look out at Brisbane. As best as I could tell, pretty well every apartment looked out on the lovely gardens.

The apartment itself was a little dated -- early '90's at best -- but provided a functioning kitchen, pay TV and movies for the kiddies, comfortable but boring couches and chairs, washer and dryer, etc. We got the last rollaway bed for the children, and everyone had fun bunking in together. The bathrooms were disappointing, too small and plastic everywhere. On the other hand, of particular pleasure was the pool, shallow but intimate, overlooking the CBD, with ram's head fountains providing a mini-massage. We ate breakfast at the smallish restaurant, but later found a more interesting cafe in the park across the road.

Throughout our stay, the staff was immediately helpful, invariably friendly and altogether professional. As it was Easter, there was a huge bowl of chocolate eggs kept by the front desk, impossible not to grab a handful every time we went in and out....yumm.

In sum, not particularly stylish but if you'd like a well-located apartment in town with friendly, helpful service, Quay West will definitely satisfy.

  • Liked — location and friendly staff
  • Disliked — small bathrooms, dated decor
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank a2vie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 10, 2008

Great location - overlooking parkland in quiet but still central part of Brisbane. Suites are big although in a couple of years' time they'll start to look dated. Dining room area furniture, for example, looks a bit 80s. But the washing machine and dried, supplied with powder, was a real bonus for travellers on a long trip.
Staff really helpful and friendly. Bed very comfy. Didn't try the breakfast but the public dining area looked good.
If there's a drawback, it's the swimming pool, which is small and not particularly inviting.

  • Liked — Spaciousness of suite
  • Disliked — Small pool
  • Stayed December 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank holidayhack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Level 6 Contributor
222 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed October 9, 2007

We stayed at the Quay West on the weekend of 5th Oct. From the moment we arrived till the time we left. The service was friendly and efficient. Nothing was to difficult. Its a long time since we have stayed anywhere were the service from staff at the front counter, restaurant, room service etc was so consistently friendly and helpful.
Its the place we will stay and recommend to friends when going to brisbane again.

  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank StarliteAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 4, 2007

We had a romantic weekend in downtown Brisbane, and stayed at this hotel.

The bedroom was large, with views of the Gardens and the River Cliffs (that light up at night).

The suite also had a living area and large outdoor terrace with a view.

We did not use the kitchen.

We walked to dinner in the downtown area.

The service was friendly.

  • Stayed July 2007
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AustVacationFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 2, 2007

Booked at last minute after umming and arring about where to stay for our last night in the Sunshine State. Weren't disappointed with this little number.

Great sized kitchen and living area. Separate laundry. Big bathroom and bedroom. When I looked outside, I asked my husband if we had to share the balcony with the people next door - he just laughed - the balcony was bigger than that of most apartments we have seen.

Our apartment/hotel room overlooked Albert Park which was quite lovely.

Just 5 minutes from the city centre and you are in the heart of Brisbane shopping and culinary central. (Out the hotel lobby, turn left and then left at the first street - follow this into the city centre).

We ordered in room service for the night - pricing was reasonable for a hotel -and were pleasantly surprised at the speed of delivery. The food was good - nothing spectacular but certainly better than many hotels we have had room service from.

We had hired a car and parking was free underneath the hotel, another bonus.

Fantastic value, very friendly staff, great locale, big clean and modern rooms. This is now our official hotel for business and pleasure in Brisbane.

Highly recommended whether you are travelling for pleasure or business.

  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Niiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 25, 2007

Very nice rooms, close to everything in downtown Brisbane. All-in all one of the better places to stay in the city.

  • Liked — Room size
  • Stayed July 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Brizzy_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Quay West Brisbane

Property: The Sebel Quay West Brisbane
Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Sebel Quay West Brisbane 5*
Number of rooms: 51
Official Description (provided by the hotel):
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane

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