We recently stayed in a one bedroom apartment which was booked from a 'secret hotel' promotion on lastminute.com.au, where the hotel was rated 5 stars. I'm not sure if the hotel rates itself 5 star but if it does this rating definitely needs to be reviewed as the hotel was lacking in the polish expected from a 5 star hotel.
Firstly, the redeeming features...It is conveniently located within walking distance to the city, we even walked back from Suncorp stadium without any troubles. The one bedroom apartment was a good size and we probably would have used the balcony overlooking the botanical gardens if it was warmer. The Pool/ gym/ spa area is also very nice.
However, there are alot of areas which let this hotel down.
We arrived early and was not expecting the room to be ready but were told that it was. On organising the sofa bed for our daughter we found the sofa bed was not made nor was there any additional linen in the apartment to use. Housekeeping brought up sheets and a blanket quickly on request, but then we found the blanket to be stained. It was only when she was going to bed did we realise that housekeeping didn't provide any pillows either.
The other area that was a real let down is that there seems to be a lot of permanent residents in this hotel, and hotel rooms are mixed among residential. As we walked from the lifts to our room we passed a number of open doors with people in their dressing gowns sitting at their computer, or like our neighbour, listening to their radio from 6am in the morning. Rooms are not sound proof. Another room had boxes stacked around the door in the corridor; without the usual separation of residential and hotel floors, it makes the place feel very down market, almost like a hostel.
These elements teamed with a pokey restaurant with unattractive view of the driveway entrance and very dated decor all made for a fairly unremarkable stay.
- Official Description (provided by the hotel):
- A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more less
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- Also Known As:
- Quay West Suites Brisbane Hotel Brisbane
- Quay West Hotel Brisbane
- Quay West Brisbane