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“Brisbane Holiday”
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #43 of 169 Hotels in Brisbane
Certificate of Excellence
GreenLeadersGold level
A TripAdvisor Member
Auckland
2
Reviewed January 5, 2011

An excellent modern hotel set on a slight hill approximately 150 metres from the Central railway station and a short walk to the City. Great going down hill. The restaurant needs to tone down the noise level of the music as it is not good for a romantic dinner . Excellent buffet breakfast withthe same loud music. However staff did lower the level when requested. Good service, very pleasant people. Certainly recommended.

  • Stayed: December 2010, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 23, 2011

Dear Guest,

Thank you for your feedback regarding your stay at Novotel Brisbane.

I am pleased to read that you enjoyed the hotel's fresh new look and proximity to the city.

Please allow me to apologise if you found the restaurant music not to your liking however, I am pleased to read that we actioned your request once notified.

Thank you once again for your feedback and we hope to welcome you back to the hotel soon.

Kind Regards,

Ben Patten
Hotel Manager
Novotel Brisbane

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2,397 - 2,403 of 2,648 reviews

Reviewed January 4, 2011

The hotel I found to be very handy for what I was wanting at that time.
I was a little confused at the charge as I booked 4 night plus my complimentary and was quoted a nightly room rate on the internet booking of $90.22 which I was lead to understand included breakfast x2 but the total was $451.08 not $360.88 for the 4 nights I was given the Member's Early Break rate. I then received a confirmation letter vis email stating that I was paying $112.77 per night for the 4 nights and 0 for the complimentary night. I can sort of see what happened but it was false advertising on the website when we booked. Needs to be a little clearer as to what is being charged.
I thought the parking fees were a little stiff ($25). My car was out most of the days and I could have parked in the street or in the same car park for $15 per night.

  • Stayed: December 2010, traveled as a couple
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Thank Carolyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 15, 2011

Dear Guest,

Thank you for your feedback regarding your stay at Novotel Brisbane.

Upon reading your review I can certainly understand the complexity of your issue and do apologise if you found it confusing.

I’m sorry that you found the car park pricing unacceptable. The car park on site is operated by Secure Car Park and I can assure you for a city based hotel, the $25 price is quite competitive with other city based hotels in Brisbane.

If I can clarify one comment made is that the $15 over night price is only available from 4pm, exiting prior to 5am. Our $25 overnight charge allows our guests to enter and exit the premises at their leisure, as well as not having a fixed exit time.

Thank you once again for your review and we hope to welcome you back to the hotel soon.

Kind Regards,

Ben Patten
Hotel Manager
Novotel Brisbane

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Reviewed January 4, 2011

Novotel Brisbane is the best value proposition we have stayed at. Fantastic room, impeccable service in all areas and a front desk that comes from behind the desk to meet and greet and get the bags to the room. It is has been well upgraded and have some gret online deals.

  • Stayed: December 2010, traveled as a couple
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Thank wireless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 10, 2011

Dear Wireless,

Thank you for your recent review regarding your stay at Novotel Brisbane.

What a delight it is to receive such a positive review encompassing every aspect of the hotel, especially the service provided at reception.

We try to create an environment that is welcoming for your guests, starting from the arrival, moving through to every interaction and then the departure.

Thank you once again for your feedback and we look forward to welcoming you back to the hotel.

Kind Regards,

Ben Patten
Hotel Manager
Novotel Brisbane

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Reviewed January 3, 2011

  • Stayed: December 2010, traveled with family
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Thank bobo2803
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 9, 2011

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Reviewed January 2, 2011

  • Stayed: December 2010, traveled with family
    • Value
    • Location
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Thank dahlia55
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 4, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Gold Coast
1
Reviewed January 2, 2011

My husband and I stayed in Brisbane to visit relatives for Christmas. We thoroughly enjoyed our room, and the amenities provided by the hotel. Breakfast which was included in our room rate was magnificent, catering for all preferences. We would recommend the hotel for personal or business stays. Thank you.

  • Stayed: December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 4, 2011

Dear Guest,
Thank you for sharing your experience on TripAdvisor. It was pleasing to read your positive feedback about the Hotel. But moslty I appreciate your note about my team being helpful and friendly and I will share your comment with them. We are so pleased that we exceeded your expectations and we hope to welcome you back.
Sincerley,

Ben Patten
Hotel Manager

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An Accor traveler
Bathurst
1
Reviewed January 1, 2011

  • Stayed: December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this reviewResponded January 4, 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Brisbane

Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Brisbane
#12 Family Hotel in Brisbane
#25 Business Hotel in Brisbane
#30 Romantic Hotel in Brisbane
#41 Luxury Hotel in Brisbane
Price Range: $107 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane

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