It was a terrible stay and experinece with my business trip and stay at Novotel Brisbane 2/10/10- 4/10/10. The room air-con was not working. It took me 2.5 hours (from 2200 to 0030) to convince the nite manager to swap me to a room with working air-con as I could not sleep in "sauna room", I had an important meeting tommorrow. Her initial comment to me was " it is not our aircon, it is just you. You should turn off the aircon and let cool air from outside comes in". What???? I never heard this kind of excuse before. Finally, I was given a room with working aircon, I requested morning call at 7am on 3/10/10. But, the call never came (they missed it) and I missed my important business meeting. I complained to the manager and I was told this never happened before and again. OK, no problem, I was given a slightly better room with a coffee machine in it. I requested monring call again at 5am (so I dont miss my flight), and guess what, NO MONRING CALL again!!!!! I will not stay in this Hotel even again even for FREE!!! NO BLOODY WAY!!!
- Official Description (provided by the hotel):
- Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more less
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- Also Known As:
- Novotel Brisbane Hotel Brisbane
- Brisbane Novotel
- Accor Brisbane