Upon being welcomed by friendly staff at reception we had arrived early and our room was ready which was a bonus as we were only staying for one night. Seeing that it was our anniversary the hotel wrote us a note congratulating us with a complimentary bottle of champagne which we were not expecting as it was a last min getaway. After getting home from a late dinner that night my partner had realized that there was a very noticeable stain on the bed sheets as we got into bed. We rang down to let reception know that we didn't want to sleep in the stained sheets so Andrew from the front desk immediately offered us a room upgrade to a higher floor with a balcony and coffee machine and apologised for the uncleanliness of the room, he even offered to help us with our bags.
This property is in a good location and a very short walk to central shopping districts and right near central train station (can't hear any train station noise from hotel). Rooms are to our standard, spacious, good shower pressure, good sized TV's and comfortable beds. And slightly better service than a couple of other Accor properties we have recently stayed at. Overall quite impressed and will be staying at this property many times in the future.
- Official Description (provided by the hotel):
- Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more less
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- Also Known As:
- Novotel Brisbane Hotel Brisbane
- Brisbane Novotel
- Accor Brisbane