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“Another satisfied stay!” 4 of 5 bubbles
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #35 of 162 Hotels in Brisbane
Certificate of Excellence
GreenLeadersGold level
Barcaldine
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Another satisfied stay!”
4 of 5 bubbles Reviewed October 5, 2013 via mobile

This is out my fourth time staying here at the Novotel, and every time we stay we are extremley satisfied with EVERYTHING. Staff are lovely, rooms are spacious (by city standards) modern and clean, very comfy beds and delicious meals. It is very conveniently located about 5mins from central station and about 10mins from the Queen St mall. It also has secure undercover car parking which is available at a reasonable discounted rate for hotel guests. So whether you're driving or using public transport (we have done both on separate occasions) it is very conveniently located! I find the hotel is VERY family friendly (I see someone posted earlier that it is more suited for the business traveller... not so!!) there is a kids play area, a 50% discount on adjoining rooms (if required) for larger families, children's meals and any necessities you may require to make your stay more comfortable. We have stayed here with our two children (aged 4 and 18mths) and are very happy with the hotel in this regard. Having said that, I have also stayed here for a girls weekend and also a romantic weekend with my husband (no kids!) so the hotel really is suitable for ANY kind of traveller. We will continue to stay here when we visit Brisbane, and I really can't see why anyone would be unhappy with the standard and convenience of the Novotel.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeisaMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, October 10, 2013
Dear LeisaMP,

Thanks again for another great review LeisaMP! My goodness, I think you've done a better job at selling our hotel then some of our advertising campaigns! It's really good to see that we are consistently providing a pleasurable experience!

Looking forward to welcoming you back,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,506 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (218)
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
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English first
ACT
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 4, 2013

Our stay was fine until the last night before our departure. On that evening, we decided to have a bit of dessert at the hotel after dinner. The restaurant manager was very efficient and quickly got us a table enough though the restaurant was quite full. However, it was impossible to get the waiter on the floor to take our order. The tall waiter in black was determined to ignore us regardless of how we tried to waive at him. At first, we just thought that he did not see us but after many waives right in front of him, we realised that for whatever reasons, he went around to the other table even when his service was not needed there but just refused to serve us or even want to have any eye contact with us. It was so obvious that we eventually had to walk to the restaurant manager to ask for our order to be taken. I must say the restaurant manger was friendly and efficient. He ended up serving us for the night. This is really not acceptable anywhere esp. in a restaurant. We have never met the waiter before and could not think of any obvious reasons why we were discriminated other than we are Asians. I feel sorry for the waiter. He must be really unhappy with his job or life if he feels so strongly about who to serve . The management should avoid placing someone like this in the restaurant. It is sad for him and unfair for paying customer. We did enjoy our dessert but cannot help thinking how miserable he must have felt with his unfounded superiority complex. Anyway, there should be more waiters in the restaurant.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Misc30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, October 10, 2013
Dear Misc30,

Firstly, thank you very much for taking the time to tell us about your experience in the Restaurant. I would love to speak with you directly about this incident however; due to your user name I am unable to contact you other than through TA. It concerns me that you were made to feel this way, I assure that discrimination is not something that is tolerated with in the ACCOR Hotel chain and we certainly have a number of Policies and also Programs to encourage diversity within our hotels.

I am glad to read that your dessert and the service provided to you by our Restaurant Manager where high points of your stay with us. I would certainly like to talk to your experience in person and assure you that this kind of service is not tolerated within our hotel.

It is my hope that you decide to give us another chance to prove this to you.
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Launceston, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 1, 2013

Beautifully done up rooms, quiet in rooms, luxurious feel and atmosphere.
Effective and quiet a/c and great comfy beds with quality linen. All the things I look for plus great position for the CBD. Thank you!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Suzanna99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, October 10, 2013
Dear Suzanna99,

No! Thank you! Thank you for choosing to stay with us!

I'm sure that your feedback will continue to motivate our staff members.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Point, Australia
Level Contributor
216 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

The room was quite modern and open, a nice chaise lounge with big windows to let lots of light in.
If you have to work there is a good sized work station with lots of power points to plug in al your devices.
I swim for exercise, and found their 20 m 3 lane pool to be one of the best i have found for doing some laps. The Novotel at the airpot also has a very good lap swimming pool.
The only let down i found was the very under whelmng breakfast and lunch Buffet. I have stayed at 3 star motels in the country with better set ups than this.
Overall its a good place to stay, clean, comfortable and very helpful staff.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PJay2412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Brisbane

Property: Novotel Brisbane
Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Brisbane
#21 Family Hotel in Brisbane
#24 Business Hotel in Brisbane
#29 Romantic Hotel in Brisbane
#35 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane

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