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“Good at the right price” 4 of 5 bubbles
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #35 of 162 Hotels in Brisbane
Certificate of Excellence
GreenLeadersGold level
Singapore, Singapore
Level Contributor
89 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good at the right price”
4 of 5 bubbles Reviewed August 25, 2013

We stayed at the Novotel Brisbane city hotel after getting a great deal on Expedia for the 1 night.
The staff at reception were a stand out for us and were very helpful.
Our room was small and because we had a lot of luggage, made it impossible to walk from one side of the room to the other without climbing over the bed. The gym in the hotel was pretty good and had some free weights to work with.
Because of the room rate we felt the hotel was a good stay with a great location although I wouldn’t pay the usual rate which is over double what we paid.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sean b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,509 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Melbourne, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 25, 2013 via mobile

Mark at reception was very approachable and kind. I was helped with directions and advice that was highly accurate. Breakfast was good value at $29.50 and included gluten free and organic options at no extra charge.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jac3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingscliff, Australia
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed August 24, 2013 via mobile

The Brisbane CBD Novotel hotel is located 2 minute walk from central station. Rooms are spacious & clean. No bath robes, but bathroom clean. Only complaint is our bed pillows too soft, even using two pillows did not achieve a satisfactory result.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mikecudgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, August 28, 2013
Dear Mikecudgen,

Thank you for your constructive comments.

With regards to your feedback about the robes we provide them, slippers and extra bathroom amenities in all of our Premiere Rooms for extra comfort. As for our pillows, all of our rooms, regardless of the type have a pillow menu in them. Perhaps on your next stay we could chose a firmer rubber pillow from the menu to make for a more comfortable sleep. Just let us know at the time of booking and we can have one waiting in your room for your arrival.

We look forward to welcoming you back on your next shopping trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeppoon, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

I stayed one night on my own without the family. Check in staff were efficient and friendly.
The room was very clean, modern and comfortable. I liked the wooden floor in the bathroom - a pleasant change from tiles. The shower is over the bath and has only one set of taps which are hard to reach because of the glass shower screen. Good water pressure.
The bed was very comfortable. If you are a llght sleeper ask for a room on the quieter side of the building as there was some traffic noise and train noise heard in the room.
The breakfast had a good variety of food but the "hot" food was only tepid and looked like it had been sitting there awhile.
The hotel is in a good location. It is an easy walk to Queen Street Mall and Wickham Terrace and Central Railway Station is only a couple of minutes away. The walk back is a little hilly but not too strenuous.
A good central place to stay in Brisbane.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 83helmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

We stayed here for five nights, which meant we had five nights' worth of impeccable attention from the staff. They are to be congratulated.
The breakfast spread was superb, and the evening meal pretty good.
Location is fine -- a 15min walk to the mall or to the river ferry pickup pier.
Tiny things amiss in the room: the pull-out washing line slots into a fitting that is upside down (still works OK) and the clothes hook on the back of the bathroom door is right at the top of the door, making it way too high for short people to use. There was no luggage rack, although there was plenty of room for one. And the Novotel is part of the silly modern trend to offer spirits in the minibar in cans with mixers, so I could not have a whisky and water -- only with cola or soda.
The Novotel is also part of the Australian wifi nonsense, charging $20 a day for room access. The sooner a hotel in this country bites the bullet and incorporates wifi charges into the room rate the better. It will take only one brave hotelier -- the rest will follow, and we will finally be on a par with Europe and much of Asia (you get free wifi in backpacker hostels in parts of Asia!)

Room Tip: Ask for one with a city view.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, August 20, 2013
Swaggie,

Wow, what a compliment. Thank you! I shall certainly pass your comments onto the team.

With regards to the bag rack, we do actually provide them on a request basis. We are currently reviewing our internet service as we had a free trial in July and are now awaiting the results before we make a decision. Your comments suggesting free wireless will certainly be considered during the deliberation process.

Hopefully we will have come to a decision upon your next visit. Thank you once again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brisbane

Property: Novotel Brisbane
Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Brisbane
#21 Family Hotel in Brisbane
#24 Business Hotel in Brisbane
#29 Romantic Hotel in Brisbane
#35 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane

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