This hotel is the best place to stay in Brisbane CBD if you don't mind 10-20 minutes walk to most of Brisbane attractions and train station (only few steps away to Central).
I did not come across any staff in the hotel who hesitated to smile, make me feel home and offer to assist. When I had some issues at the internet kiosk on internet banking, Front Office members (Ruby and Mark) helped me solve the issues swiftly. Restaurant members (Mark and Maria) were absolute stars while I dined there. I felt like I was having meal at my friend's or family's places. The meal was just right above the average, however warmth from the hotel staff added extra credit.
A couple of things I would like to address is, Housekeeping omitted my room to clean on the second day. The Duty Manager, Mark allowed me to have late check out to compensate the inconvenience which I was extremely happy about. Also, sound proof could be an issue for someone like me who is a light sleeper. Maybe the hotel can review of the door replacement when they consider refurbishment.
Obviously, I have no doubt that the management team maintain service and staff at a very high level - I was quite impressed with positive and friendly attitude of the staff. I used to work for Accor's competitors and overall experience I had in this hotel is far better than the companies I used to work for. Congratulations!
- Official Description (provided by the hotel):
- Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more less
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- Also Known As:
- Novotel Brisbane Hotel Brisbane
- Brisbane Novotel
- Accor Brisbane