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“Very smelly over priced room”

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Park Regis North Quay Hotel
Ranked #49 of 168 Hotels in Brisbane
Certificate of Excellence
Reviewed June 29, 2013

We stayed here on state of origin night, the room was extremely over priced at $570 for one night for a one bedroom room with pullout couch for 3 adults. The room was a little old, one of the air conditioners didn't heat (it was winter so I like the heater) and worst of all the room smelt like a dirty sanitary bin had been left in there open for over week. It was disgusting. To make matters worse there was an emergency evacuation at 6 am due to one drunken reveller pushing the alarm. We received no compensation or even a sorry from the staff. We notified the staff of the smell in our room only to be told someone would look into it and call us in 2 hours. 4 days later I've called the hotel 6 times with no response. The only positive was the breakfast at "On Quay" next door.

  • Stayed: June 2013, traveled with friends
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3  Thank Melissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this reviewResponded July 17, 2013

Dear Melissa N,

I thank you for your feedback and I was very concerned about the cleaning issues that you came across during your stay. I am happy to say we found the issue with the odour as I personally followed up the issues you mentioned. The odour and the heater were connected, as the next day no odour was detected but returned the following evening when the heater was turned on.

I understand that all accommodation charges were refunded and the police are currently in conversation with the person who activated the fire alarm. This was most unfortunate timing the morning after the busiest night of the year.

I do sincerely apologise for any inconvenience caused and thank you for the positive feedback with our restaurant.

If you would like to discuss these matters further, please do not hesitate to contact me at gmnorthquay@parkregishotels.com

Best regards
Anthony Carter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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939 - 945 of 1,114 reviews

Reviewed June 28, 2013

I always stay here when I have meetings or events in Brisbane. The location is great, excellent buffet breakfast. The rooms are always clean and the beds very comfortable, and finally the staff are extremely helpful and friendly.

Ian H

  • Stayed: March 2013, traveled on business
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Thank Carmel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

I recommend this hotel to anybody. Front desk staff was great. The location was great. The hotel was very clean and the bed was great too. The over all value could not get better. We really enjoyed our stay. The bed was so comfortable, slept like a baby. Thanks Guys.

  • Stayed: May 2013, traveled as a couple
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Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Enjoyed our stay, good buffet breakfast, great views of the river, 2 min walk to Queens St Mall and Treasuary Casino, 5 min walk to Suncorp, walk over the bridge to Museums, QPac and riverside markets/restaurants, 1 min to Roma St Station. So location excellent.

  • Stayed: June 2013, traveled with family
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Thank Susie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Had to stay at the hotel after a family tragedy. The staff respected our privacy & hotel room was better than expected.
Great views of the CBD & river.
Car parking was tight for space.
Have to pay extra for wifi.

  • Stayed: March 2013
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Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Average at best, the place needs a good clean. The cost of extras, internet, parking are exorbitant, the bathroom was filthy dust and mold in almost every corner and around the windows.
The view was pretty good but then it always is if you stay on the river.

  • Stayed: May 2013, traveled on business
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Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this reviewResponded July 17, 2013

Dear Brett C

I thank you for your feedback and I am quite concerned about the cleaning issues that you came across during your stay. I will be personally following up these matters with the housekeeping team.

If you would like to discuss these matters further, please do not hesitate to contact me at gmnorthquay@parkregishotels.com

Best Regards,
Anthony Carter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

Our twin room was not a bad size, even though it was basically the second room of a two room apartment with its own entrance and lockable door. Everything was clean and the beds were comfortable with decent linen; however, expect it to have a budget feel despite the renovations. Our air-conditioner whirred and whistled in the background all night and the powerboard tripped out every time we boiled the jug. The staff were very helpful. Our room did have spectacular views of Brisbane and the river and it's an easy walk to Southbank and Suncorp Stadium and 2 mins from Roma St station. This hotel is exactly what you might expect of a budget option: you get what you pay for but I would consider stopping here again if I needed somewhere convenient in the CBD. The parking is tight but there seemed to be plenty of spaces when I got there mid afternoon. It costs an extra $25. This detail is quite hard to find on their website but standard for most Brisbane hotels.

  • Stayed: May 2013, traveled with family
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Thank TravelAnnie3357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this reviewResponded November 7, 2013

Dear TravelAnnie3357

Thank you for your feedback, both positive and negative. I have looked into the concerns with the air-conditioning unit and power circuit for the hotel and rest assured that we are resolving these issues.

I’m pleased that the staff were helpful and you found our location convenient during your stay. We trust we will be seeing you in the near future.

Best regards,
Anthony Carter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis North Quay Hotel

Address: Park Regis 293 North Qy, Brisbane, Queensland 4000, Australia (Formerly Oaks North Quay)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#26 Business Hotel in Brisbane
#33 Family Hotel in Brisbane
#34 Romantic Hotel in Brisbane
Price Range: $73 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Regis North Quay Hotel 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Park Regis North Quay is perched above the Brisbane River with spectacular views over the city and across to South Bank.A short walk to the heart of Brisbane’s business district and entertainment, shopping and dining options as well as Suncorp Stadium, Park Regis North Quay is the ultimate base for both corporate and leisure guests.Choose from a range of spacious hotel rooms and one and two bedroom apartments. Refurbished rooms are stylish and modern and apartments are generously sized with kitchenettes and separate living area. Relax in your room complete with WiFi access, individually controlled air-conditioning, most with DVD player and mini stereo.Park Regis North Quay’s guest facilities also include an outdoor swimming pool, gym and secure undercover parking.Located on the hotel’s ground floor, On Quay Restaurant and Bar has been recently refurbished and extends quality dining seven days a week. Open for breakfast daily and dinner Monday to Friday and offering the convenience of room service during dinner hours.If you’re holding a function or conference, Park Regis North Quay has extensive facilities suitable for all types of events catering for up to 170 guests.Located moments from the city centre with spectacular views, Park Regis North Quay’s location makes it perfect for business and leisure. ... more   less 
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Also Known As:
Hotel Park Regis North Quay

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