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“Fabulous”

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Park Regis North Quay Hotel
Ranked #46 of 160 Hotels in Brisbane
Certificate of Excellence
Perth, WA
Level 3 Contributor
5 reviews
“Fabulous”
Reviewed December 19, 2012

Self contained units -perfectly situated, clean rooms, comfy beds and very obliging staff. 5 minute walk to Coles for a bit of shopping, a variety of eatery's. 5 minute walk in the other direction takes to you Roma street train station - where you can catch a train straight from the airport to this station for $15 AU one way. Very convienient to Brisbane Malls and South Bank.

Room Tip: Choose the River Veiw room; much prettier view rather than a standard
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, Manager at Park Regis North Quay Hotel, responded to this review, January 29, 2013
Dear Lisa S

I appreciate your positive feedback regarding your stay and pleased you took advantage of our location and found it to your convenience.

I trust we will be seeing you in the near future.

Best Regards

Anthony Phillips
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,073 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 3, 2012

I'm very pleased and satisfied with my stay at the Park Regis.
Wasn't supposed to stay there but when our other hotel cancelled our booking we booked at park Regis and told them the story and they really helped us out.
I'm so thankful to have ended up there. As it really made my stay in Brisbane thoroughly enjoyable.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillipjames91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, Manager at Park Regis North Quay Hotel, responded to this review, January 29, 2013
Dear Phillipjames 91
I would like to thank you for taking the time to provide some positive feedback. I am quite delighted that you took the opportunity to stay with us and glad that our reception team did what they could to accommodate you.

We would like to welcome you back to the hotel next time your travels bring you to Brisbane.

Best Regards,


Anthony Phillips
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 30, 2012

The photos on the website made this place look really promising, but on arrival it was clear this is a fading beauty. Staff were quite friendly and helpful, and check in was a breeze.
I was in room 211, which has spectacular views up the river towards the city. The room was large and spacious, but really needs to be upgraded. Lots of bad repairs to the paint work, chips and cracks on the doors, stained carpet, dirt marks on the walls, mould in the bathroom, large cracks in the enamel of the very shallow spa bath...
It's a bit disappointing that Australian hotels base their star rating on amenties rather than quality of the hotel. The site alleged this was a 4.5 star hotel, but based on quality and appearance it's a 3 star at best. The common areas look quite bad: bad paint work, dirty carpet, rips and tears in the lift fittings and ill-fitting carpet. Lots of potential in this hotel, but a bit disappointing.

  • Stayed November 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Auskp69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, Manager at Park Regis North Quay Hotel, responded to this review, January 29, 2013
Dear Auskp69
I was disappointed to read that our rooms did not meet your expectations across the board on this occasion. And that your stay was over-shadowed by a room that was not up to standard. Rest assured we are currently undergoing a refurbishment and our team is working hard to guarantee we have the highest standard possible.

We do appreciate your feedback and we would welcome the opportunity to ensure you have an exceptional stay should you return to the newly revamped Park Regis North Quay.

If you would like to discuss this further please don’t hesitate to contact me on…

Best Regards,

Anthony Phillips
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bagdad, Tasmania, Australia
Level 2 Contributor
5 reviews
Reviewed November 18, 2012

Overall, it was a quite pleasant 5-night stay but I did have a couple of issues - bathroom was not cleaned well, the view was ordinary from the back of the hotel (even on 22nd floor, would have preferred river views), their brochure on the front desk advertised they had a spa (which they don't), and finally the pool was unheated and absolutely freezing (even in 30 degree weather we couldn't get in it!) - I gave all this feedback to staff and was quitely rudely spoken to in response. The apartment itself was tastefully decorated and roomy, great restaurant, good internet service, and 10 mins walk to BCEC, riverfront and Queen St Mall.

Room Tip: Ask for River views! Not much to look at from the other side, other than a Bus & Train Station a...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kellie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, Manager at Park Regis North Quay Hotel, responded to this review, January 29, 2013
Dear Kellie J

I was disappointed to read your review and I have passed your feedback on to our housekeeping team to review. Your feedback should not have been addressed so rudely and I personally apologise, but now it gives us a chance to improve and look into heating that pool a little bit more.

I am glad though that you enjoyed the room and other facilities of the hotel and hope it influences you to return to Park Regis North Quay in the future.

Best Regards,
Anthony Phillips
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 11, 2012

Stayed in a 1 bedroom apartment with twin beds (2 x singles), #114 on the 11th floor.
The river view was lovely, the apartment was well laid out and spotlessly clean.
Check-in was smooth and quick, parking was easy and the staff were very helpful and friendly.
We had a great night sleep, the traffic noise did not worry us at all, the beds & pillows were very comfortable.
We had full breakfast included, the buffet was set-up in the hotel restaurant and it was lovely. A great selection of cereals, fruit, yoghurt, pastries, breads, as well as the hot items. Tea & coffee were also included and espressos were available at an additional cost (DiBella coffee, $3.50 for a regular).
We called down and requested a later check-out, no problem at all.
I would highly recommend this hotel for overnight or weekly stays, and will certainly return.

Room Tip: #114 on the 11th floor had a lovely view
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  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
1 Thank pg1418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this review, November 22, 2012
Dear pg1418


Thank you for your feedback on your recent stay with us. It was very pleasing to read your feedback and to share this across all areas of the hotel.

It is great for the team to hear when guests enjoy positive experiences not only from the accommodation side of our business but from our food and beverage department also.

Thank you once again for taking the time to submit feedback and we certainly look forward to welcoming you back to the hotel when next you choose to visit us.

Kind regards
Anthony Carter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
219 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 1, 2012

I've stayed here a few times over the years through work and whilst I still like the place, its getting a bit old and in perhaps a need of its last refurbishment before retirement..... The rooms are still nice, although road noise can be an issue depending on which side you are on..

Room Tip: As to be on the city side
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  • Stayed November 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank TheTravellingAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this review, November 22, 2012
Dear TheTravellingAussie

As General Manager for the hotel I would like to take the opportunity to thank you for staying at the hotel and do appreciate your feedback as it allows us a chance to continually look at ways to improve our product and service.
I am pleased to inform that we have begun a refurbishment program throughout the hotel and have begun making positive changes to a lot of our rooms already.
As you can appreciate this does take time and we do endeavour to ensure that we improve each and every room in the hotel to a standard that you should come to expect from Park Regis North Quay.

Once again thank you for your feedback and we look forward to welcoming you again when next you choose to stay with us.

Kind Regards
Anthony Carter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 24, 2012

This hotel is great as rooms come with a small kitchen, lounge area and separate bedroom, some rooms also have great views of the river and the City.
Unfortunately some rooms have had the lounge converted into a second bedroom, and others have settees that belong on the rubbish tip - so check your room and don't be afraid to ask for a better one.
Some rooms also have a mini bar, but at $36 for a bottle of red its not good value, especially when the restaurant sells what must be the cheapest beer in Brisbane
Some rooms have showers that dispense only a trickle of water.
Some of the check in staff have attitude, but on the whole staff are nice.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis North Quay Hotel, responded to this review, November 22, 2012
Dear Chris G


Thank you for your recent feedback on your stay with us. It is good to receive feedback such as yours which not only highlights things that we are doing well but also some areas that we need to focus some attention on. I have taken your comments on board re minibar pricing for the wine and plan to adjust this shortly.

We are currently undertaking a refurbishment program of our rooms and this will include room configurations and replacement of some existing furniture.
As we strive to continually improve our product we would like to thank you again for your feedback and look forward to seeing you again when next you choose to stay with us.

Kind Regards
Anthony Carter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis North Quay Hotel

Property: Park Regis North Quay Hotel
Address: Park Regis 293 North Qy, Brisbane, Queensland 4000, Australia (Formerly Oaks North Quay)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#25 Business Hotel in Brisbane
#32 Family Hotel in Brisbane
#33 Romantic Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Park Regis North Quay Hotel 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Park Regis North Quay is perched above the Brisbane River with spectacular views over the city and across to South Bank.A short walk to the heart of Brisbane’s business district and entertainment, shopping and dining options as well as Suncorp Stadium, Park Regis North Quay is the ultimate base for both corporate and leisure guests.Choose from a range of spacious hotel rooms and one and two bedroom apartments. Refurbished rooms are stylish and modern and apartments are generously sized with kitchenettes and separate living area. Relax in your room complete with WiFi access, individually controlled air-conditioning, most with DVD player and mini stereo.Park Regis North Quay’s guest facilities also include an outdoor swimming pool, gym and secure undercover parking.Located on the hotel’s ground floor, On Quay Restaurant and Bar has been recently refurbished and extends quality dining seven days a week. Open for breakfast daily and dinner Monday to Friday and offering the convenience of room service during dinner hours.If you’re holding a function or conference, Park Regis North Quay has extensive facilities suitable for all types of events catering for up to 170 guests.Located moments from the city centre with spectacular views, Park Regis North Quay’s location makes it perfect for business and leisure. ... more   less 
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Also Known As:
Hotel Park Regis North Quay

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