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“Outstanding”
4 of 5 bubbles Review of Mercure Brisbane

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Mercure Brisbane
Ranked #52 of 157 Hotels in Brisbane
Bundaberg, Queensland, Australia
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Outstanding”
4 of 5 bubbles Reviewed December 2, 2013

We only stayed one night after having seen Leonard Cohen and were very impressed, Because my husband had recently been in an accident, they went out of their way to ensure we were comfortable. From a room upgrade to parking assistance, everything was great.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D'orne F, Manager at Mercure Brisbane, responded to this review, December 9, 2013
Dear Jenny T,

Thank you for taking the time to write a review following your recent stay with us.
I was delighted to read that you enjoyed our friendly customer service. Welcoming travelers and making the journey as easy as possible is what we do best at the Mercure Brisbane. Our staff consistently strives to exceed all guest expectations and I am pleased to hear that we were able to have a comfortable and relaxing stay at the Hotel.
We look forward to welcoming you back to the hotel in the not too distant future.

Kind regards,
Monika Kolakowski
Assistant Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (251)
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English first
Canberra, Australia
Level Contributor
143 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed December 2, 2013

Stayed here for one night for work. Dined in the bar (which was quite cosy and had a good menu). My room was small but very comfortable with a recently renovated bathroom and a distinctly 'boutique' style to the room décor - including the fabric bedhead, which was actually a stylised version of the Brisbane River ( v cool).

I stayed here because my work event was on in the same hotel. I'm not sure if I would stay there as a tourist, but having seen and liked the rooms I probably would. Plus: it is close to South Bank and GoMA. Minus: It is not the most attractive building nor is it in the most attractive quarter of the city.

I would stay here again though.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotthumphries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
105 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed November 28, 2013

This is an unremarkable, middle-of-the-road hotel, best suited for travellers looking for a few night's resting place whilst they spend their days out sightseeing and exploring. It lacks any real character, but is clean, functional, and well located close to the river and city centre. The swimming pool area is tiny and the in-room wi-fi charges are extortionate ( a free 1/2 hour per day is available in the public areas ). Don't miss the free ferry trips on the river : they dock a block or so from the hotel.

Room Tip: Personally I don't think it's worth paying extra for a river view. Get out there and walk al...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mapHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 bubbles Reviewed November 28, 2013

I stayed here overnight this week for a business trip, chosen for its close proximity to the city. The location proved to be convenient and easy to get to. My Deluxe room with 1 x queen sized bed was comfortable and clean. The basin in the bathroom could have done with a wpe down but other than that the bathroom was clean, shower bigger than average. I would stay again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bec M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 27, 2013 via mobile

The location of this hotel is great but my experience there was not so great. The check in and out took along time compared to other places I have stayed. I waited for my room to be checked so I could get my room bond back. The man at the counter said everything was fine and was free to leave whenever. Received an email later that day saying I had not collected my room bond (other places I have stayed it was just released back in to my account) still confussed as to why he let me leave if he needed to give me the bond back in person. I have been playing phone and email tag for the past 2 and a half months to get my bond back. I would of liked to of thought of my hoilday as a memorable one but all I can think about is how disappointed I am at my experience. All I want is my room bond back. I have stayed at many of the Accor hotels over the years but after this experience I dont plan on returning.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Brooke-linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Brisbane

Property: Mercure Brisbane
Address: 85 - 87 North Quay, Brisbane, Queensland 4003, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Brisbane
#49 Luxury Hotel in Brisbane
#52 Business Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Brisbane 4*
Number of rooms: 194
Official Description (provided by the hotel):
Situated on the banks of the Brisbane River is Mercure Brisbane.The hotel offers 194 guests guest rooms and suites, 11 conferenceand meeting rooms, a restaurant, bar, pool, and sauna. For business,conference, and leisure guests, this Brisbane city hotel is just stepsfrom the Queen Street Mall, Southbank cultural precinct, the BrisbaneConvention and Exhibition Centre, and public transport. ... more   less 
Reservation Options:
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Also Known As:
Mercure Brisbane Hotel Brisbane
Brisbane Mercure

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