This hotel is a 5 star hotel however upon arrival you'll realise its probably about 4. The porters are not helpful, when I arrived the porter just looked at me and said hello however failed to help me with my 3 bags. The receptionist was extremely rude, I had booked the hotel room through their website however there was no records of my stay. My room was very small much like a motel room, the bed was very soft which I sank into when sleeping which gave me the worst back pain. I requested another room however they said they were full even though it was January and occupancy rates is often low at this time of year. On Friday night there was a band playing nearby the hotel, there's a bar opposite the hotel, it was so noisy and they played until 3am. breakfast was not included but thats OK cause the breakfast was terrible. The wait staff have no idea what they're doing, I asked for a cuppacino but got a flat white with choclate on top and the cutlery were very dirty. The staff are very much rude and incompetant of doing anything right. My room was never cleaned, it wasn't until I left that I found out that some rooms don't get housekeeping service. Security is also a problem, while I was there 2 rooms got broken into as there is simply no one at the hotel. There is about 2 employees that work at night and anyone can simple walk into the hotel as there are 2 entrances. Very poor hotel I will not be returning.
- Official Description (provided by the hotel):
- Experience the majestic grandeur of Treasury Casino & Hotel. Housed in two of Australia’s grandest heritage buildings, this space has been transformed to create a hotel experience of world class standard which is unlike any other. Situated in the city’s commercial and retail heart the Hotel is a mere 25 minutes drive from Brisbane’s domestic and international airports. Treasury Casino & Hotel offers 128 lavishly appointed rooms including king, twin and suites, most of which boast magnificent 18 foot high ceilings. Rich in history and first class hospitality, experience the perfect blend of contemporary comfort and old world charm at Treasury Casino & Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Treasury Hotel Brisbane
- Treasury Hotel And Casino
- Conrad Brisbane
- Brisbane Conrad