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“Great Room & Location”

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Treasury Hotel & Casino
Ranked #49 of 159 Hotels in Brisbane
Certificate of Excellence
Toowoomba, Australia
Level 4 Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Room & Location”
Reviewed July 26, 2013

Stayed here recently while on business. Was fortunate to get an upgrade. Brilliant rooms that have retained their character. Would highly recommend. Close to city and South Bank. Just wish I had a longer stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tannaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, August 1, 2013
Thanks for providing feedback to us, we certainly appreciate you taking the time to do so.

It is wonderful to hear that you enjoyed your stay with us and it is very satisfying to read your feedback as we strive to provide all of our guests with fantastic accommodation while they are travelling for business or pleasure

We look forwarding to welcoming you back again one day soon to Treasury Hotel & Casino.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
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See reviews for
66
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 26, 2013

We had booked a night at this hotel to celebrate my wife's birthday. We had to park on level 4A of the underground car park with the hundreds of casino patrons, carry our own luggage to the lift, then to reception, checked in and then carry our luggage to our room. The room was nice and spacious with a large well appointed bathroom.
We had dinner booked at "The Lab Bar and Restaurant", before dinner we had a drink at the bar and within 45 minutes I had a bad headache and very congested sinuses (after one draft beer).I continued to feel unwell to he point of having to cancel my main and go back to the room to bed.
In a courtyard a couple of levels down outside our windows there was a fashion parade on with the music so loud that the windows vibrated like a large truck was parked outside. Eventually I went to sleep to be woken up some time in the early hours of the morning (around 1.20 am ) by the deconstruction of all the stage etc from the fashion parade.
The building is very old and elegant but every time another guest walks down the corridor you can hear them and then their doors closing. We complained to the manager on departure who said he was sorry and would look into the beer situation and speak to the event organisers.
It was a very disappointing night.

Room Tip: Perhaps check that there are no events on the night of our stay.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baza55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, July 30, 2013
Thank you for taking the time to share your thoughts on your recent visit to Treasury Casino & Hotel.

I was disheartened to read that your stay was a little spoiled by apparent noise disruption from theCourtyard and please accept our apologies for this occasion. In saying this we do firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

I was also concerned to read that you were feeling unwell after your beer at lab bar + restaurant and inline with your feedback, I made a thorough investigation with the General Manager for Food & Beverage and our cellar team, however fortunately nothing was found to indicate a problem, nor did we receive any other complaints from guests on or around this date.

Here at Treasury we take the utmost care in all food and beverage production and handling procedures and only serve the freshest product available in all our outlets; however, I can certainly understand your disappointment after becoming unwell and not the experience either of us would have wanted on this occasion.


Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Treasury Casino & Hotel again soon and above all meeting your expectations and restoring your faith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elanora, Australia
Level 6 Contributor
117 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 23, 2013

We went to the Casino last weekend to celebrate a friends birthday , firstly finding parking is horrendous , then once you actually get inside it is a bit of a let down every thing is a bit tired and starting to look a bit shaby ,lots of little rooms all around the edge of the main room , it is not the best of layouts , but the alternatives are equally not good (Jupiters Gold Coast).
About time they spent some money on the place .John and Gina .

Stayed July 2013, traveled as a couple
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
80 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 16, 2013

This is and old, majestic hotel with elegant interior, high ceilings and real atmosphere. Everything is truly five star with top staff to match. Good sized bathroom with separate shower and spa, very good bed, pillows and linen. We had a room that faced the courtyard, so it was quiet. Rooms facing George street must get quite some noise on weekends with bands playing in pubs and bars and a lot of people on the street. The fact that you don't need a room key to access any floor of the hotel is a bit strange. Apart from that no complaints and would stay there again.

Room Tip: Ask for a quiet room.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goodfoodfanOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, July 28, 2013
Thank you for choosing to visit Treasury Casino & Hotel and for taking the time to provide feedback regarding the positive aspects of your recent visit.

I was delighted to read that your time with us was very enjoyable and please be assured that your feedback provided on staff member or something specific has been forwarded to the/his/her Manager to be recognised on your behalf. We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 12, 2013

Oh how sad, I recently took a business partner out for a few drinks and a whirl on the roulette.

Glad we never stayed there,the overall impression was one of dated tired decor.
The staff were rather rather rude and the breakfast downstairs was potentially the worst either of us had ever eaten.

If this is Brisbane's answer to welcome international visitors to spend their hard earned,perhaps there needs to be a bit of thought put into how to bring this casino up to a level that makes the guests feel welcome.

I personally would rather make the drive down the coast or take off for a weekend to Macau

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nic M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level 3 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 12, 2013 via mobile

Stayed 1 night in July 2013. I arrived early in the morning and my room was ready. Received a free room upgrade upon arrival. The room was massive with a very high ceiling, bathroom was spacious and clean. It was a short distance to Queen street mall. Would gladly stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydTraveller09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
133 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 9, 2013

Decided to book a Parlour King and the sumptuous decor, huge room, and views of South Bank lights were well worth it. Somehow they discovered it was our anniversary so a card and complimentary exquisite handmade chocolates arrived with our champagne bucket.(including a champagne bottle, bucket and ice, all made from chocolate- so cute!) Loved it!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kezzaaustralia_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treasury Hotel & Casino

Property: Treasury Hotel & Casino
Address: 130 William Street, Brisbane, Queensland 4001, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#16 Romantic Hotel in Brisbane
#33 Business Hotel in Brisbane
#34 Family Hotel in Brisbane
#46 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Treasury Hotel & Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Experience the majestic grandeur of Treasury Casino & Hotel. Housed in two of Australia’s grandest heritage buildings, this space has been transformed to create a hotel experience of world class standard which is unlike any other. Situated in the city’s commercial and retail heart the Hotel is a mere 25 minutes drive from Brisbane’s domestic and international airports. Treasury Casino & Hotel offers 128 lavishly appointed rooms including king, twin and suites, most of which boast magnificent 18 foot high ceilings. Rich in history and first class hospitality, experience the perfect blend of contemporary comfort and old world charm at Treasury Casino & Hotel. ... more   less 
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Also Known As:
Treasury Hotel Brisbane
Treasury Hotel And Casino
Conrad Brisbane
Brisbane Conrad

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