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“If you are used to Best Western hotels in North America you will be extremely disappointed.”

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Hacienda Airport Motel
Ranked #160 of 169 Hotels in Brisbane
Reviewed January 22, 2013

The reception staff was great. No complaints about the reception on check in or on departure. No elevator in the hotel. We had heavy cases we had to get up the stairs. Thank goodness we only had one flight of stairs. Rooms very dark. Like a prison cell - we think! An old spring mattress. Every time we rolled over we felt a new spring. The soap in the dispenser in the bathroom smelled medicinal - we used our shampoo for soap. Even the sheer drape over the window was all frayed down the centre no doubt from the intense sun. That is minor observation considering the rest of our experience.

  • Stayed: January 2013
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2  Thank Azamasd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded January 28, 2013

Hello and thank you for sharing your comments regarding your recent stay with us. It is great to hear you were happy with our service. We understand this is important. Our property is one of the first motels in this area and styled in the Spanish "Hacienda" style, however, our rooms are kept modern in decor, amenities and facilities. I hope we are able to provide you with a more comfortable stay if you come to Brisbane again - we can show you our variety of rooms to ensure you would be happy and comfortable! Please let me know. Kind regards, Michael Frost

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149 - 155 of 224 reviews

Reviewed January 5, 2013

I stayed here overnight before a connecting flight for a business trip. I found the staff to be very helpful and accommodating.
I arrived after 9pm, while there was no one at reception we buzzed through and they served us very quickly.
The rooms are a very good size and kept very clean.
Breakfast was very nice, with a great selection of fruit and cereal and of course bacon and eggs cooked to your liking.

  • Stayed: March 2012, traveled on business
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Thank Matt_S_085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded January 15, 2013

Thank you very much for your lovely comments - we really appreciate hearing from all our guests as it helps us to ensure our service is always at its best. If we can assist you again the in future, please do not hesitate to contact us. We wish you happy travelling! Kind regards, Michael Frost

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Reviewed December 21, 2012

Old fashion motel trying to be modern and needs more to bring it up to date. It would appear the price has been adjusted accordingly so I felt value was OK. Had no problem with cleanliness and services.
Disappointing that internet access is still being charged when Free internet is the norm now in many properties. Appreciated the gesture to get a quick link to the internet to check emails FOC just before departing.
There are lots of choices along this strip but this property, as said earlier, has adjusted price to offer value.

Room Tip: If you have mobility problems you will have to use stairs to access your room.
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  • Stayed: December 2012, traveled on business
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Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded December 23, 2012

Good Morning, and thank you for choosing to stay with us recently. Thank you for your comments as this greatly helps us to improve our services to all our guests. All rooms on the first and second floor have Juliette balconies, however, as you have mentioned we have no lift, only stairs available. We are always happy to carry your bags upstairs and down again if you prefer to stay in these rooms. Alternatively, we have some rooms on the ground floor with windows, but no balcony, located across from the pool. Thank you again for your time and hope to see you again soon. Kind regards, Michael Frost

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Reviewed November 30, 2012

very bad hotel, old furniture in to the rooms, terrible smell, the air condition do not works as like the Wi Fi connection despite it is not free of charge. nobody at the reception overnight. the breakfast is not worth the price paid. the price is too high.

Room Tip: choose another hotel, trust me
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  • Stayed: November 2012, traveled on business
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1  Thank DavideMelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded December 2, 2012

Hello and thank you for choosing to stay with us recently and thank you for sharing your comments of your accommodation evening here at the Hacienda. It is sad to hear your experience was not a positive and enjoyable one. Our property is a Spanish style theme that we have chosen to enhance from the 70's. It makes us different from lots of other 3.5 star motels available plus we have lots of facilities ie pool, tennis court, licensed restaurant, sauna and games room for our guests to enjoy. We hope we can accommodate you again with a happy experience in the future. Kind regards, Michael Frost

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Reviewed November 28, 2012

Recently stayed here overnight, before a flight. For the price I found the hotel to be reasonable value. Rooms were okay, staff were friendly, location was great. The sauna worked very good and the pool was clean. We dinned in the resturant and the food was excellant. The only fault I can put is the mini gym is in dire need of maintainence. Overall when I again need overnight accomadation before a flight, will probaly stay here again

  • Stayed: November 2012, traveled as a couple
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Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded December 2, 2012

Hello and Thank You for your comments on your recent stay with us. I am very pleased you enjoyed your experience here at the Hacienda. All your comments are very helpful and we have already attended to our mini-gym service:) Thank you for choosing to stay with us and we hope we can see you again. Kind regards, Michael Frost

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Reviewed September 23, 2012

This place is just well beyond its serviceable life. The motif is hard to describe. Sort of like a cross between a 60's coffee shop and a civil defense bunker. My room had zero warmth or charm. The bed was very basic. The walls were a texture-coated dingy concrete, and the furniture was a dark brown wood finish that added nothing to the room. The bathroom and shower were fine, they functioned ok, but we're also in need o

  • Stayed: September 2012, traveled on business
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2  Thank westwilshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded September 23, 2012

Hello and thank you for choosing to stay with us recently whilst you were in Brisbane. Your decor comments assist us in improving our ambience. We currently choose the gentle beige and browns tones for a gentle atmosphere. We hope we can assist you with accommodation again if you are in Brisbane. Many thanks and kind regards, Michael

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Reviewed September 16, 2012

Thank goodness this was just a place to sleep for one night before driving south. The room felt grubby and was not all that comfortable. The view of the washing in the neighbouring unkempt yard was breathtaking (yes, sarcasm). The room was hard to find and I felt like a rabbit running thru someone elses warren. I really felt that we definitely did not get value for money. The only advantage was that it was close-ish to the airport and it had enough beds.

Room Tip: They did supply a portacot.
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  • Stayed: September 2012, traveled with family
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2  Thank PeterCan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthaciendamotel, General Manager at Hacienda Airport Motel, responded to this reviewResponded September 18, 2012

Hello Peter and thank you for choosing to stay with us recently. We really appreciate your comments regarding your accommodation as this assists us to ensure we provide services to suit your needs. Unfortunately, we are unable to manage our neighbours property to provide improved views from some of our rooms. I note your photo of your room is one our large family rooms with 2 balconies - I hope your family enjoyed the space. I understand room logistics can be difficult for travelling families. We hope we can offer you suitable accommodation if you are back in Brisbane. I am happy to show you our other family rooms if this helps. Kind regards, Michael Frost

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Additional Information about Hacienda Airport Motel

Address: 560 Kingsford Smith Dr | Hamilton, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Beverage Selection Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #160 of 169 Hotels in Brisbane
Price Range: $70 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Airport Motel 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Your Brisbane retro-styled motel room awaits your arrival! The Hacienda's friendly team is here to take care of you and your family - comfortable rooms, licensed restaurant, outdoor pool, full sized tennis court and lots of parking available. Free Wifi, Free overnight parking, plus weekly car storage available $30 per week. Close to the airports, across the road from Portside Cruise Terminal and Brisbane River and Eat Street Markets, close to the city and the racecourses. Free Car Storage Package available - stay and store your car while you are away for up to 4 weeks! Families and Corporate Travellers all welcome - day use rooms, overnight rooms, single/double, twin, triple, quad rooms. ... more   less 
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Also Known As:
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane

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