Very disappointed in this hotel. For our wedding night, we were originally booked in at the Stamford but were unable to stay there due to the floods, so we thought we'd go with what was the next best alternative.
Service was very disappointing. We were booked into the romance package and after a big wedding day, we would have liked to have had room service breakfast in the morning rather than having to go down to the restaurant. We rung to see whether we could do this and told that our package did not have this option. Checked later and it turned out the package stated we could have done that.
When we went down to breakfast, there were no tables available and we had to wait in the lobby until a table was available.
We received a phone call from reception at 11:45am for a hurry up to check-out as it was beyond the normal check-out time of 11am. I queried that didn't we have a 1pm checkout with our package and was snootily told I was correct.
With the money we paid for the package and the level of service we received for that price, definitely can't recommend.More