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“Underwhelmed but ok overall...”
4 of 5 bubbles Review of Hilton Brisbane

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Hilton Brisbane
Ranked #20 of 157 Hotels in Brisbane
Certificate of Excellence
Mooloolaba, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Underwhelmed but ok overall...”
4 of 5 bubbles Reviewed July 15, 2013

Probably the best thing the Hilton BNE has going for it would be it's central location. As part of the CBD Wintergarden Complex, the hotel boasts the most inner city location with almost everything within easy walking distance.

The Good:
*Excellent Location
*Refreshed Executive Rooms are nice (despite part of the entertainment unit falling off in our room).
*Quiet Rooms

The Not So Good:
*Hilton HHonours Gold Member and was not "Space Available" Upgraded. Interestingly the next available room type was for sale on Hilton.com for both nights we stayed. Not sure who they are kidding... Also really don't see the point in HHonours. In 8 years I've never been upgraded.
*Breakfast Buffet was Cold on the 1st day. Cold scambled eggs and several other guests noted this also.
*High Tea in "Vintaged" I would pass on. I made a reservation online which they had no record of. We were accommodated but I found the High Tea offerings fairly dry and ordinary. Service also a little on the slow side given that it's "full table service".
*Executive Loung Overcrowding. On both nights we were sent downstairs for drinks as the small Exec Lounge was at capacity. Alcoholic selection was good but food- again rather lackluster once in the lounge. DIY Caesar Salad etc was nothing to rave about.
*Overall, nothing terrible but would possibly opt to try another property next time in view of the above.

Room Tip: An Executive Room on a high floor away from elevator.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Brisbane, responded to this review, July 17, 2013
Dear Jdogz,
Thanks for your detailed feedback. It is very useful to us as we do genuinely strive to make the experience for all our guests as enjoyable and memorable as possible. I am sorry aspects of your stay did not meet your expectations however I am pleased that you enjoyed the location of the hotel and our quiet rooms. Thanks again for your feedback; it is appreciated.
Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,233 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (375)
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English first
Orillia, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

Central downtown, with good food and tons of shopping walking distance. The river was just a couple blocks away with more GREAT food and a breathtaking evening view of the bridge lights.

It feels like a remodeled Embassy Suites but that's okay because it's nice, clean and the staff are great ... The gym is very good too.

We're here for light business, and it's a place I'd def' stay again!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Brisbane, responded to this review, July 17, 2013
Dear Bob W,
Thanks very much for your comments. We are really pleased you enjoyed staying wth us and exploring our beautiful city!
Kind regards,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed July 15, 2013

Although I did not receive the "bathrobes" and my food was a little stale and cold especially for the PRICE (mind you my partner loved his butter chicken), these little things are over looked because the customer service is impeccable! Staff were friendly, and went well out of their way to ensure my stay was just as fabulous as the top business men that stay at this hotel. LOVED IT!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jade H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Brisbane, responded to this review, July 17, 2013
Dear Jade H,
Thanks for your comments. We are delighted you enjoyed your stay however I am sorry that you did not receive your bathrobes or slippers and the food quality via room service was not completely in line with your expectations. We look forward to welcoming you back.
Kind regards,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

The hotel is great - large and well appointed rooms.

Silly prices on a minibar are to be expected, but try this on - a cup of coffee in the main lobby - $10. I asked for a shot of espresso over ice with cold milk. That is, a flat white that isn't hot. $10.

Stay here, though - room is great, location is fantastic, staff are excellent. Just mind your wallet.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyg16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Hilton Brisbane, responded to this review, July 15, 2013
Dear andyG16,
Thanks for taking the time to post your comments. Regarding the price for the coffee you ordered, this would normally be $5.00. I am not sure why you were charged double however it appears as if we made a mistake. For this I sincerely apologise. I can understand your concern on being charged $10.00, clearly this would be an outrageous price. If you return to the hotel, please bring a copy of this response and something that indicates you are "andyG16" and the hotel will gladly buy you a coffee to make up for our mistake.Thanks very much for your kind comments regarding your stay generally; they are appreciated.
Best regards,
Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
473 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed July 14, 2013 via mobile

Good location. Great facilities (except pool area). Service was excellent. Rooms need some attention. Food was quite good and overall a good stay at this Hilton. Not going to overwhelm but considering the location you can't go wrong.

Stayed June 2013, traveled with friends
Helpful?
Thank Mike54BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Hilton Brisbane, responded to this review, July 15, 2013
Dear Mike C,
Thanks for your comments. We are pleased that overall you enjoyed your stay. We are pleased also that you found our service to be excellent.
Thanks and regards,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
630 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

On arrival the porter took care of our vehicle and luggage. (Valet parking was $55)

Check-in was quick and efficient. We were lucky to get an upgrade to an Executive Room and very appreciative of the Executive Lounge for breakfast next morning. We could have gone to drinks that night in the Exec Lounge but we had a prior commitment.

We have stayed at the Hilton Brisbane before (and are H-Honor loyalty members) and it was nice to see that they had renovated the lobby, dining room, bar and apartments.

Our room was tastefully refurbished and had the usual exec features of a glass office desk and chair and large TV screen etc - although internet access should be complimentary like some other hotel chains.

The ensuite had a floor-to-ceiling glass shower recess with a beaut shower rose. It also had a welcomed night-light built in under the ensuite vanity.

The Hilton itself is centrally located with immediate access to the busy Queen Street shopping mall via a lift.

Although the tariffs can, at times, not be good "value for money", it pays to shop around and also pick your dates wisely.

On this occasion though, we couldn't fault the Hilton for its' comfortable room, cleanliness or service at the Concierge desk, Reception or Executive Lounge. Well done guys!

Room Tip: The Executive rooms make it worthwhile as you have access to the Executive Lounge for evening drinks...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Hilton Brisbane, responded to this review, July 15, 2013
Dear Brissy2,
Thanks for your feedback. We are pleased you enjoyed our renovated product and the high standard of serice we strive to offer all our guests. We look forward to welcoming you back.
Kind regards,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

I wasn't sure what to expect having not stayed before. After arriving late from interstate, we were checked in very quickly. Service was fantastic - great recognition of Hilton Hhonors status and the upgrade to the executive floor was much appreciated.

The recent renovations look great. The hotel feels very modern now and the room was in great condition. I really can't stress how great the service was, in the lounge, restaurant and reception. Nothing was too much trouble! You could certainly teach the Hilton Surfers Paradise a thing or two!

Will definitely be back!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Hilton Brisbane, responded to this review, July 10, 2013
Dear Ryan244,
We are very pleased you enjoyed your stay. Thanks very much for your kind words regarding our rooms, the facilities generally and the attitude and service culture you experienced. I know our team members appreciated reading your comments.
Best regards,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Brisbane

Property: Hilton Brisbane
Address: 190 Elizabeth Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Brisbane
#6 Family Hotel in Brisbane
#15 Romantic Hotel in Brisbane
#15 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Brisbane 5*
Number of rooms: 321
Official Description (provided by the hotel):
A Brisbane icon, Hilton Brisbane is located in the heart of the city, on the ‘Paris-end’ of vibrant Queen Street Mall. The hotel features modern accommodation, award-winning dining, newly refurbished leisure facilities and 2500 sqm of purpose built space designed specifically for meetings and events. Choose from a selection of well-appointed guest, deluxe or executive rooms, or luxury suites which have been designed with each and every guest’s comfort in mind. Book an executive room or suite and enjoy access to the exclusive Executive Lounge which features continental breakfast, refreshments throughout the day and evening drinks and canapes for you to enjoy. Meet and do business in one of the 19 flexible meeting and conference rooms which have been coupled with leading-edge technology, ideal service and attention to detail. The hotel is also equipped with a Business Centre where all of your business needs can be met. Swim some laps in the newly refurbished outdoor heated swimming pool, play a game of tennis on the city’s only tennis court, overlooking the city or squeeze in a workout in the Fitness Centre. Go on a culinary journey in the hotel’s award-winning restaurant - Vintaged Bar + Grill - which showcases the best of Queensland’s world-class produce and features unique and modern dining spaces as well as a boutique wine list. Whether it’s for business or pleasure, Hilton Brisbane offers contemporary design that fulfills comfort and style, outstanding facilities and exceptional service. It is a must for both domestic and international guests and Brisbaneites alike. ... more   less 
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Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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