We escaped to the Hilton Brisbane over the Christmas period for two nights of shopping and relaxation.
Upon arrival we were offered an upgrade to the executive level for $75 per night. This was excellent value and the executive level staff looked after us extremely well with ample drinks and a friendly vibe. A full buffet breakfast at Vintaged was included as part of the package over the holiday period.
All staff at the Hilton from reception to the Chef making the omelettes at breakfast were eager to please. There was one notable exception however.
In Vintaged on the morning of the 28th December we encountered an arrogant woman in a pants suit who informed us the executive level package only included a continental breakfast. I had to return to my room to retrieve the letter stating the executive level package included a full buffet breakfast. After showing her the letter she rudely responded by saying she had not been informed of this and to "help ourselves anyway". Some humiliy should have been called upon in this situation and it left a bad taste in our mouths.
Overall this is a lovely, comfortable and ideally located hotel. Our stay was relaxing regardless of the unpleasant breakfast encounter. The executive package made it that extra bit special.More
- Fitness center