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“Central hotel in Brisbane” 5 of 5 bubbles
Review of Hilton Brisbane

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Hilton Brisbane
Ranked #20 of 162 Hotels in Brisbane
Certificate of Excellence
Brisbane, Australia
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Central hotel in Brisbane”
5 of 5 bubbles Reviewed December 17, 2012

The Hilton is located right on Queen St Mall with easy access to all Brisbane city sights.
Stayed on the executive floors and found this to be a great experience. Rooms fresh and large.
The breakfast was plentiful and always enough room to find a seat.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ScottRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, December 19, 2012
Dear ScottRo

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read that you enjoyed your stay and in particular our Executive Room product and breakfast in our award winning Vintaged Restaurant.

We look forward to welcoming you back next time you are in Brisbane.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,191 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (364)
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English first
Santiago, Chile
Level Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

The absolute star of this hotel is its brilliant location. Right in the middle of the Queen St mall and easy access to everything else in the city. Lovely staff, check in was quick and easy. Our tv wasn't working and the engineer was up immediately to get it sorted. Room service meals are average unfortunately which brought the overall experience down a little. The beds and pillows are very comfortable and the bathroom, albeit small, has a great shower.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, December 16, 2012
Dear Leigh M

Thank you for taking the time to place a review on Trip Advisor.

I was very pleased to read that you enjoyed your stay and in particular our fantastic location. You comment about Room Service meals has been noted and will be discussed with the team.

We look forward to welcoming you back at some time in the future.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed December 13, 2012

So relieved to stay here recently and find the hotel back to its usual standard after an extensive refurbishment. The new foyer is fabulous and the rooms were very comfortable - especially the beds. Only niggles were the lack of a plain blanket in the cupboard - though you can ring down for one to be sent up. I don't know why hotels in the tropics and sub-tropics persist in having doona's as standard in rooms. This necessitates pumping up the air-conditioning and cannot be helpful for global warming/climate change. Also the TV reception was a tiny bit 'snowy' and on all channels but not enough for us to make a fuss about. Maybe I've just been overly spoilt by my new LED TV at home.
We took advantage of the executive lounge and this was excellent idea! - great choice of breakfast food, and really good and interesting canapes with evening drinks. Also the service in the lounge was outstanding.
Its so handy to stay here because its right on Queen St Mall and close to everything. I would now consider staying here in preference to the Sofitel but would still hit the Sofitel smorgesbord of an evening - as thats a good option!
Last but not least, the huge Santa's on top of the lifts added a bit of a fun 'wow' factor for Christmas and were much appreciated!

Room Tip: Choose high floor so you can enjoy the ride up in the lift!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sydneyacademic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, December 16, 2012
Dear Sydneyacademic

Thank you for taking the time to place such a comprehensive review on Trip Advisor.

I was delighted to read that you enjoyed your visit and appreciated the improvements made after our refurbishment this year. Your points about the TV and blankets have been noted and we will look into.

Our Santa's on the lift continue to delight after so many years and we look forward to welcoming you back in the near future.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

The hotel is located in Queen Street Mall which is in the heart of Brisbane. Within 10 minutes walk from Central Station. Loved the design of the hotel.

After some 13 hours flights/layover I reached the hotel around 11am and I was allowed to check in. However no upgrade for HHonors Gold. When I asked about the upgrade, I was offered one for A$300+ which I declined. The room was large and nice with a great view of City.

The size of the executive lounge was moderate. Choices of food and drinks was adequate. Sometimes the staff will serve some snacks to us. It's a plus comparing to other Hilton properties.

The only problem was the shower. Wanted to take a shower after long overnight flight but the water temperature keep changing from warm->cold->warm->hot->warm etc. which showed a perfect sine wave if you plot the temperature on a graph. Almost caught a cold. But it turned normal when I took shower in the evening.

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeremy_JF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, December 10, 2012
Dear Jeremy_JF

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read that you enjoyed our stay and managed to make good use of our Executive Lounge. Your point about the fluctuating hot water is noted and will be investigated by our Engineering team.

Your support of Hilton is appreciated and we look forward to welcoming you back on a future occasion.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

Hilton Brisbane was right where you want to be in Brisbane. I found the rooms very well appointed and comfortable. The foyer is really impressive, gives an air of luxury. It was a bit pricey, bit otherwise I would definitely recommend it.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lazy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, December 5, 2012
Dear Lazy H

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read that you enjoyed your stay and we look forward to welcoming you back on a future occasion.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 27, 2012 via mobile

Stayed only for one night but service from the time we dropped off our rental car at the concierge to check in to check out was first class. The newly refurbished room was spacious and luxurious. Many channels on the tv to choose from and the amenities were more than adequate. Location cannot be beat with just an elevator down right smack onto Queen Street Mall. Looking forward to my next stay at the Hilton Brisbane.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theskys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 29, 2012
Dear Theskeys

Thank you for taking the time to place a review on Trip Advisor.

We are so pleased to read that you enjoyed your stay and we look forward to welcoming you back next time your travels bring you back to Brisbane.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 26, 2012

We spent 5 nights here returning on November 23rd. This is such a good hotel, beautiful room, pool to die for and almost always empty!! The staff are friendly, accommodating and professional and the breakfast couldn't be better. This is in the perfect position for easy access to all of Brisbane's main attractions. The only drawback? The meal in the restaurant was disappointing-couldn't put my finger on why as breakfasts had been consistently excellent. However, will definitely return-just not for dinner!

Room Tip: The deluxe and executive rooms are worth the extra!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SittingbourneJackieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 29, 2012
Dear SittingbourneJack

Thank you for taking the time to place a review on Trip Advisor.

It was very pleasing to read that you enjoyed your stay and made good use of the outdoor pool on these hot days. We appreciate the feedback about our restaurant as well as our central location.

We look forward to welcoming you back at some time in the future.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Brisbane

Property: Hilton Brisbane
Address: 190 Elizabeth Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Brisbane
#15 Business Hotel in Brisbane
#15 Romantic Hotel in Brisbane
#20 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Brisbane 5*
Number of rooms: 321
Official Description (provided by the hotel):
A Brisbane icon, Hilton Brisbane is located in the heart of the city, on the ‘Paris-end’ of vibrant Queen Street Mall. The hotel features modern accommodation, award-winning dining, newly refurbished leisure facilities and 2500 sqm of purpose built space designed specifically for meetings and events. Choose from a selection of well-appointed guest, deluxe or executive rooms, or luxury suites which have been designed with each and every guest’s comfort in mind. Book an executive room or suite and enjoy access to the exclusive Executive Lounge which features continental breakfast, refreshments throughout the day and evening drinks and canapes for you to enjoy. Meet and do business in one of the 19 flexible meeting and conference rooms which have been coupled with leading-edge technology, ideal service and attention to detail. The hotel is also equipped with a Business Centre where all of your business needs can be met. Swim some laps in the newly refurbished outdoor heated swimming pool, play a game of tennis on the city’s only tennis court, overlooking the city or squeeze in a workout in the Fitness Centre. Go on a culinary journey in the hotel’s award-winning restaurant - Vintaged Bar + Grill - which showcases the best of Queensland’s world-class produce and features unique and modern dining spaces as well as a boutique wine list. Whether it’s for business or pleasure, Hilton Brisbane offers contemporary design that fulfills comfort and style, outstanding facilities and exceptional service. It is a must for both domestic and international guests and Brisbaneites alike. ... more   less 
Reservation Options:
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Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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