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“A Great Stay”
Review of Hilton Brisbane

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Hilton Brisbane
Ranked #21 of 157 Hotels in Brisbane
Certificate of Excellence
Buddina, Australia
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A Great Stay”
Reviewed November 17, 2012

We stayed here overnight for a conference and were pleasantly surprised by the friendly staff and the room was excellent. It looked like it had just been refurbished.
It is in the centre of the city and a pleasant walk to South Bank restaurants especially if you try to get a taxi at peak hour

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poolini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 18, 2012
Dear Poolini

Thank you for taking the time to place a review on Trip Advisor.

It was very pleasing to read that you enjoyed your stay while attending a conference in Brisbane. We look forward to welcoming you back on your next visit to Brisbane.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,298 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (384)
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English first
Adelaide, Australia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 16, 2012

First time we have stayed here since the refurbishment and what a great job they have done.
You wont want to get out of the beds and rooms are spacious and comfortable. Executive lounge staff as usual are friendly and like to fill you with red wine before you leave. No hiding the bottles when near closing here!
Only negative would be the brightly lit front screen of the bar, very in your face.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrpigCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 18, 2012
Dear mrpigCairns

Thank you for taking the time to place a review on Trip Advisor.

I was very pleased to read that you enjoyed your recent stay and made good use of our Executive Lounge.

We look forward to welcoming you back next time you are in Brisbane.

kind regards

Martin Kendall
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
106 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 15, 2012

A very good Hilton which has been upgraded since I last stayed 3 or 4 years ago. Decor bright and modern, staff exceptionally friendly and efficient, great facilities and decent food. Gym adequate and well maintained, but very few machines for a Hilton gym. A 5 night stay here was very good and to be recommended when in Brisbane on business. As a regular visitor to Brisbane I think this will be my hotel of choice for future trips.

Room Tip: Suites are to be recommended!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JDE260767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 18, 2012
Dear JDE260767

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read that you enjoyed your stay and that we will be your future choice when choosing accomodation in Brisbane.

We look forward to seeing you again when your travels bring you back to Brisbane.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 14, 2012

This hotel has recently been refurbished and is a lovely, quiet bit of luxury. Views of the city are to be had from the mid to upper floors and the reception area is on the first floor so don't be alarmed when you can't find it off the street. Very central to all the good shops in Brissie and not far away from anything else. Great buffet breakfast where you can order anything else you want (but there is plenty to choose from), and the Exec lounge is a nice place to spoil yourself and get away for snacks. The rooms are fresh and large with good amenities. Can't fault it.

Room Tip: Exec suites give you access to the exec lounge and free snacks and drinks.
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  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 18, 2012
Dear Nadia V

Thankyou for taking the time to place a review on Trip Advisor.

I was very pleased to read that you enjoyed your stay and we look forward to welcoming you back at some time in the future.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 11, 2012 via mobile

A quality Hilton. Refurbishment excellent. Comfortable room, nice chaise longue, great desk setup. Good modern bathoom. Not quite as sterile as many of the large chain hotels can be. Excellent service staff at breakfast.

Stayed October 2012, traveled as a couple
Helpful?
Thank pinkapple4295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 11, 2012
Dear pinkapple 4295

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read that you enjoyed your stay and appreciated the major hotel refurbishment we have completed.

We look forward to welcoming you back next time your travels bring you back to Brisbane.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsboro, North Carolina
Level Contributor
136 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed November 9, 2012

The good parts:
The room is large. Plenty of space. A modern, uncluttered style. A nice, leather, functional desk chair and desk. Lots of electrical outlets. (One near the bed to charge the phone, which I appreciate. But why not one more so I can plug in the laptop also? How about a short strip plug right on the shelf underneath the nightstand?). Large, heavy, low chest of drawers on which to place suitcase. Good view from 18th floor with a single wall to wall window. Bathroom with shower, nice shower head. No problem with pressure or hot water. Room was very clean.
Room service was consistently tasty (always took 35 minutes or more, and expensive).
Staff were highly professional and friendly.
The location of the hotel is excellent. There is a food court next door on Elizabeth St, just to the right. "Guzman y Gomez" was decent mexican fast food. Don't eat the McDonald's breakfast unless you like BBQ sauce on your eggs and potatoes. It was not like the US menu.
There are some good sushi restaurants in the area. Behind the Hilton there is a very large pedestrian shopping area (Queen Street).

Now the bad:
AUS$29 per day for internet (actually $0.55/minute!!! with a $29 cap)? OK, it worked quite well but so does a lot of free internet, (like this one in the Air NZ business class lounge). It's just too much. Maybe it is Hilton policy to charge a lot for internet?
The buffet breakfast is a bit above standard. Tasty and with a decent selection, but it should be for AUS$38! Who can eat enough to make that worth it and then go to work? Tried the a la carte and it took more than 30 min. (The waiter literally stands in line with the guests to get something cooked and then brings it to you.) Actually, there was always a line for the single cook who made omelets, etc.
One small point: The shower seemed very well designed, but there is a very small gap between the drain and the glass wall. Water hits the wall, runs down, around the corner and onto the floor. It is a flaw with almost every such shower. Perhaps some caulk right at the corner of the wall and the floor?

Bottom line is that this is a solid, business hotel with good design and great staff. So, stay here if your boss does not mind paying for the internet and walk down Albert Street or Queen Street to grab breakfast.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 11, 2012
Dear Warings

Thank you for taking the time to place a review on Trip Advisor.

Your detailed and comprehensive feedback is appreciated and provides us with the ideal information to review our level of service and quality of product.

Your support of the Hilton when in Brisbane is appreciated and we look forward to welcoming you back at some time in the future.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 8, 2012

Opens out on to Queen Street Mall where you have everything. Shops, Department Stores & Eateries. No need for a car.

Room is tastefully decorated as with every other Hilton. You know what to expect.

Pool is excellent!

Check in was super fast. As a HHonors Gold I was told there was no upgrade available however as I had requested a rollaway bed this was now complimentry which I thought was nice. Received my express check out bill later that night and noticed they were now charging me for the rollaway bed, I thought I'll deal with it at checkout. Anyway I was running late for a flight so just checked out express as is and fingers crossed they wouldnt charge me for the roll way but received my receipt the next day and I had stilll been charged.

Other than that excellent hotel, great service from the bellhops.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidSubritzky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Brisbane, responded to this review, November 11, 2012
Dear doogiehowser_md

Thank you for taking the time to place a review on Trip Advisor.

It was very pleasing to read that you enjoyed your stay with us. In particular our central location on Queen Street Mall. My apologies about the confusion on charges for the rollaway bed I will discuss this with the Front Desk team to ensure this does not happen again.

Your feedback is appreciated and we look forward to welcoming you back at some time in the future.

Kind regards

Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Brisbane

Property: Hilton Brisbane
Address: Hilton Hotel 190 Elizabeth St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Brisbane
#15 Business Hotel in Brisbane
#15 Romantic Hotel in Brisbane
#21 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Brisbane 5*
Number of rooms: 321
Official Description (provided by the hotel):
A Brisbane icon, Hilton Brisbane is located in the heart of the city, on the ‘Paris-end’ of vibrant Queen Street Mall. The hotel features modern accommodation, award-winning dining, newly refurbished leisure facilities and 2500 sqm of purpose built space designed specifically for meetings and events. Choose from a selection of well-appointed guest, deluxe or executive rooms, or luxury suites which have been designed with each and every guest’s comfort in mind. Book an executive room or suite and enjoy access to the exclusive Executive Lounge which features continental breakfast, refreshments throughout the day and evening drinks and canapes for you to enjoy. Meet and do business in one of the 19 flexible meeting and conference rooms which have been coupled with leading-edge technology, ideal service and attention to detail. The hotel is also equipped with a Business Centre where all of your business needs can be met. Swim some laps in the newly refurbished outdoor heated swimming pool, play a game of tennis on the city’s only tennis court, overlooking the city or squeeze in a workout in the Fitness Centre. Go on a culinary journey in the hotel’s award-winning restaurant - Vintaged Bar + Grill - which showcases the best of Queensland’s world-class produce and features unique and modern dining spaces as well as a boutique wine list. Whether it’s for business or pleasure, Hilton Brisbane offers contemporary design that fulfills comfort and style, outstanding facilities and exceptional service. It is a must for both domestic and international guests and Brisbaneites alike. ... more   less 
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Also Known As:
Hilton Brisbane Hotel Brisbane
Hilton International Brisbane
Brisbane Hilton International

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