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“Excellent Service”

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Airport International Motel Brisbane
Ranked #98 of 160 Hotels in Brisbane
Griffith, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Service”
Reviewed March 24, 2013

We recently stayed here for 3 nights. Exceptional standard of customer service, the room was clean and tidy. Hinklers restauraunt had a good menu and the chef Mark was great! Location is brilliant and Linda and Clint only too happy to help with any queries.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chez528958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, May 30, 2013
I was so pleased to learn you enjoyed your recent stay during your visit to Brisbane.
I noted your comments regarding our restaurant and I'm sure the Chef will be delighted to read your feedback. It's always rewarding for management and staff to receive positive feedback and I look forward to the opportunity of welcoming you back to our hotel in the future.
Thanks again
Linda Parsons
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Australia
Level 5 Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 23, 2013

I recently spent a night at this hotel when in Brisbane for a weekend break. I had a 1 bedroom apartment, which was great. Room was clean & tidy with everything you'd need. Mini bar, tea/coffee facilities & toiletries. Bed was comfy & I had a peaceful night. Lovely quiet location, yet on the main road into the city or the airport. Only a few minutes into the city by bus or ferry. It's also across the road from the Cruise line port. Wonderful location. Great restaurants all within a 10 min walk. Had breakfast in the dining room the next morning. Great selection. Hot & cold food on offer. Staff were very friendly & helpful. In all, a hotel I would recommend for singles/business or families. I noticed a large conference room. Managers Linda & Clint were happy to answer any queries.

Room Tip: Breakfast is worth the extra money
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lovelystopover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, May 30, 2013
Thank you for your lovely comments. It was really nice to have you stay with us.
We love sharing our property and are so glad you enjoyed our location and our teams hospitality.
Thank you for your time and for sharing your experience with fellow travellers. We value your feedback and look forward to welcoming you back when you are next in Brisbane.
Linda Parsons
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 1, 2013

I had an event at Portside so had a room through work to get ready after setup of the event. Overall it was a good stay for what I required it for, the shower and parts of the bathroom were looking very tired but you can see they have made small continual improvements (eg. Flat screen wall mounted TV, light fittings). Super close to Portside and their staff are their best asset, they really did a good job at making you feel welcome and accommodated.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katiekatie119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, March 22, 2013
Thank you for taking the time to post your review.
It does help other visitors make their choice of hotel when visiting Brisbane and it is always pleasing to receive positive feedback. We enjoy a great location being so close to Portside, the airport and the CBD and we are always delighted to hear that our staff are upholding our exceptional service standards. They make every effort to make our guests feel welcome. We are continually adding improvements to the property and appreciate that the majority of your expectations were met.
Thank you again for your comments and we look forward to welcoming you back when you are next in Brisbane.
Linda Parsons
Manager
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Auckland Region, New Zealand
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 25, 2013

Relatively convenient to the airport and with a shuttle to get you back to check-in for your next flight, makes this hotel acceptable for a single overnight. There are a range of restaurants within 5-10 minutes walk on Racecourse Road, Thai, Indian Italian and Australian grill style cuisine.
The rooms were ok, but don't expect a high standard of fit or extras.
The staff were friendly and helpful.
Wifi is available at a cost.
There is no cable to get anything other than Australian local TV channels.
Reasonably clean, the room and bathroom are feeling tired and could do with a refresh.
Overall it is acceptable for an overnight if you're flying in and out of Brisbane.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NZTaveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, March 21, 2013
Thank you for your feedback and I do agree we are in a great location, close to the airport and the cosmopolitan strip of Racecourse Road.
Your review does not give any details of when or where you stayed and who you are so I am wondering if you may have us confused with another airport hotel.
Our WiFi internet service is free to all guests, there is no charge. We also have over 20 free to air television channels and offer Foxtel (cable) with an assortment of sporting, movie and entertainment channels.
I wish you and your family happy and safe travels in the future and hope we can be of service on your next visit to Brisbane.

Linda Parsons
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerang, Australia
Level 6 Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 21, 2013

Taxi fare was $35 from the airport so that was a sting to start with. The room was plenty big enough and quiet. There is a lift or stairs so that was handy for getting to first floor.
The restaurant had lovely meals but probably not a substantial meal for many for the cost and the lovely waitress was flat off her feet on her own because it was quite busy the night we arrived.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennyP59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, March 21, 2013
Thanks for your feedback Jenny.
$35 is a bit steep for a taxi, it's usually about $25 but sometimes it depends on the traffic and the driver. We are pleased you enjoyed your stay and your dining experience in Hinkler's Restaurant. We can generally judge how busy our restaurant will be but on occassion it just gets really busy. Our fantastic team always steps up if we are short staffed and cope as professional staff do. We look forward to welcoming you back in the future.
Thanks again
Linda Parsons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 3, 2013

A good place to stay especially when you have to fly out again the next day.
5-10min walk to the river front where there are some very good restaurants if you want to eat out :) That area looks like it's developing so should expect it to be every better in the future!

Would have loved it if there was free wi-fi.

I think I the it had provided the service for the its value :).

  • Stayed January 2013, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ch0yan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, March 21, 2013
Hamilton is definitely the new cosmopolitan area of Brisbane with lots of exciting developements happening around us, with even more to come.
I am pleased to hear you enjoyed your stay with us but on your return, please check with reception staff as our WiFi internet service is FREE!
Wishing you safe travels in the future and happy holidays.
Thank you
Linda Parsons
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 30, 2013 via mobile

This is the first time I have stayed at this hotel. I chose it for its distance to the airport. What was great is the location to the cruise ship terminal area (across the road) where I found places to eat. Great customer service from the front desk, you will be seeing me again.

Stayed January 2013, traveled on business
Helpful?
2 Thank Gerwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Airport International Motel Brisbane, responded to this review, March 21, 2013
Thank you so much for your feedback. We are in a great location being only 500m from Portside Wharf where the cruise ships dock. I'm often jealous when I look from the front of the hotel and see the cruise ship ready to take it's passengers off on a magic holiday.
I will enjoy passing your feedback onto our team who love making our guests feel at home.
Looking forward to welcoming you back on your return visit.
Linda Parsons
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport International Motel Brisbane

Property: Airport International Motel Brisbane
Address: Airport International Motel 528 Kingsford Smith Dr | Hamilton, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#81 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Airport International Motel Brisbane 4*
Number of rooms: 45
Official Description (provided by the hotel):
The Airport International Motel Brisbane (previously 'Quality Hotel Airport International') is a well established 4 star property located near the Brisbane Airport. The motel is situated on Kingsford Smith Drive (entrance off Seymour Drive) and conveniently located across the road from a myriad of restaurants and a five minute walk to Racecourse Road. All of our rooms have reverse cycle air conditioning and mini bar and have recently had all beds replaced ensuring you always have a good night's sleep. Room Service dinner is available at no extra cost. Hinkler's boardroom and function centre can cater to all of your conference requirements with a range of menu options for your delegates. We also offer a discounted rate of accommodation if you're booked in for a conference. ... more   less 
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Also Known As:
Quality Inn Airport International Hotel Brisbane
Quality Inn Brisbane
Brisbane Quality Inn

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