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Hotel Jen Brisbane By Shangri-La
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Reviews (1,194)
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954 - 959 of 1,194 reviews
Reviewed January 19, 2014

The only thing I didn't like was the size of the shower. Everything else was great. Just a typical hotel shower over pokey sized bath but. The bath was also quite shallow. Not bad but huh? If that's all I can complain about it's pretty good.

Room Tip: Lay back and enjoy!
  • Stayed: January 2014, traveled solo
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Review collected in partnership with shangri-la.com
Thank annemareedaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradersBrisbane, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this reviewResponded January 27, 2014

Dear Pathmini M,

I am glad we got the opportunity to discuss your areas of concern. As our Rooms Division Manager mentioned we are always looking for ways to improve both Housekeeping Services and Front Office operations, so your feedback is valuable to help us make these improvements.

We look forward to welcoming you back to the hotel in the future.

Kind regards

Bruno Cristol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

Great hotel very close to the city,staff very friendly and helpful,rooms where spacious and very clean.
Definitely staying here again next time we go to Brisbane.
Very handy to get to and from the airport by train.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
Thank saz2dav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

We were put up at the Traders as we missed our connecting flight with Virgin. The rooms were very clean & well presented. We ate in the restaurant & enjoyed the food very much although we did think a couple of the staff would have preferred to be elsewhere. It has a great location right next to Roma street station & we would stay there again.

  • Stayed: December 2013, traveled as a couple
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Thank CricketGirlDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

the hotel was easy to find, plenty of parking. rooms were a good size, very clean, found the bed very comfortable. shame there was no pool, but there's enough to do in Brisbane without it. It was a short walk to the main street. there was a seven eleven and pie face across the road too.

Room Tip: our room was at the front of the hotel, and there was no noise problems
  • Stayed: December 2013, traveled with family
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Thank bmac4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

We came to this hotel via a mystery deal on a booking site. We are not unhappy with the hotel itself, the rooms was clean and spacious and there was very little railway noise. The staff were friendly but some of their business practices are of concern. They put us in a twin room instead of a Queen room (insisting this was an error on our part, but we have the booking sheet to prove this was not the case), charge an extortionate amount for car parking and then put a surcharge on the credit card transaction (which you need to use to immediately claim back the waiver they place on the account).

  • Stayed: January 2014, traveled as a couple
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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