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Hotel Jen Brisbane
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Reviews (1,203)
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Reviewed November 16, 2013 via mobile

Got this hotel on a mystery pick and couldn't have been happier. Great location to the CBD and Roma St Parklands. Rooms are great size and the beds were unbelievably comfy. Dinner in the restaurant was just divine. Very fast service and great portion size. The Creme brûlée is a must try! Only one negative being the noise of the train line right adjacent to the hotel. Late at night it became much more noticeable even though we were on the 11th floor. I would recommend asking for a room furtherest side to the station.

Stayed: November 2013
Thank Naza W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

Comfortable reasonably priced hotel- friendly helpful front desk staff. Perfect for a Brisbane stop. Superb location - right above Roma St station- direct fast connections to international and domestic airports and cross-Brisbane including South Bank and the 'Gabba'. Close to central business and shopping -more or less equidistant from the Eagle St pier and South Bank attractions- My tip would be 10 min walk downhill to Eagle St and take the free hop on hop off river ferry to other riverside destinations.

Room Tip: if you like to see trains stay at the back- river views the front. Either way a room on the upper floors a must-great views of the city and beyond. Mt room on 15 floor perfect
  • Stayed: November 2013, traveled on business
    • Value
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Thank Ricardo091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

We needed somewhere in Brisbane for a one night stay before a flight out in the morning. We got a great rate through a mystery hotel website and thought it was worth a go. I'm glad we did. The staff were very helpful and gave us a choice of two different bed configurations to make it easier with a couple of kids. The hotel room on level 14 was spacious and we were lucky enough to have city views and not to be overlooking the railway tracks as some have mentioned noise issues on that side of the hotel. The hotel is fairly central and not too far to Southbank which is a nice area for a bite to eat or drink.

My son unfortunately slipped in the shower and hurt himself with the duty manager going out of his way to help organise a room for the doctor to treat him without disturbing the rest of the family.

The breakfast was very good with a great selection of fresh fruit and cooked items. The fresh pancake machine was a nice touch.

One negative is the $29 car park fee which is a bit steep but It's run by another company so they probably don't have much say.

Room Tip: Request a city view if possible for a quieter sleep.
  • Stayed: November 2013, traveled with family
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Thank Adrian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

From dawn the exterior glass of the building was making cracking noises and I couldn't sleep in after late night out. What is a hotel if you can't sleep? Great location and attractive rooms if you're a heavier sleeper or get a better located room (not facing east).

Room Tip: Rooms are actually lovely, but could not sleep in rendering value poor. Bed configuration didn't suit our needs. Car parking excessively priced. It appears that if you go through third party you'll get the worst room location.
  • Stayed: November 2013, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank Mandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradersBrisbane, General Manager at Hotel Jen Brisbane, responded to this reviewResponded November 18, 2013

Dear Mandy M,

Thank you for selecting Traders Hotel for your stay while in Brisbane, and we appreciate you taking the time to provide feedback. I would like to extend my apologies for any disappointments you may have experienced.

We are in the process of improving acoustics in the bedrooms with new innovative soundproofing curtains, which will decrease external noise.

I do hope we can welcome you back to Traders Hotel Brisbane in the future.

Yours Sincerely
Bruno Cristol
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

This was a very convenient location. The staff were excellent, first class facilities. Only wish was that the room temperature could have been set a little cooler. A thoroughly enjoyable stay. I would recommend for business or social visit

Room Tip: Front facing room had excellent view
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Diane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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